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Contracts

NHS Insourcing and Outsourcing

Contracts, Procurement

To whom it may concern

This is a freedom of information request under the Freedom of Information Act 2000. Please provide the following information you have pertaining to NHS insourcing and outsourcing within your Trust / Health Board / ICB.

Insourcing

1. Do you use insourcing providers? (Note: Insourcing definition as per NHS SBS copied at the end of this email / form. )

2. If yes to the previous question what is the total value of spend, listed by specialty and insourcing provider, used for April 2024 to March 2025 and April 2025 to March 2026? (Note: if an insourcing provider covers multiple specialties, please list that provider multiple times (one row for each specialty)
Specialty (e.g. general surgery, ophthalmology etc) Insourcing provider (fill empty rows with provider name, add rows if required) Total spend (Apr-24-Mar-25) Total spend (Apr-25-Mar-26)

3. Please list below contracts with insourcing providers in the current financial year April 2026 to March 2027?

Specialty (e.g. general surgery, ophthalmology etc) Insourcing provider (fill empty rows with provider name, add rows if required) Contract start date Contract end date (please leave blank if not set) Formal tender process conducted? Procurement framework used for award (for example, NHS SBS) Estimated contract value

Outsourcing

1. Do you use outsourcing providers?

2. If yes to the previous question what is the total value of spend, listed by specialty and outsourcing provider, used for April 2024 to March 2025 and April 2025 to March 2026?

Note: if an outsourcing provider covers multiple specialties, please list that provider multiple times (one row for each specialty)

Specialty (e.g. general surgery, ophthalmology etc) Outsourcing provider (fill empty rows with provider name, add rows if required) Total spend (Apr-24-Mar-25) Total spend (Apr-25-Mar-26)

3. Please list below contracts with outsourcing providers in the current financial year April 2026 to March 2027?

Specialty (e.g. general surgery, ophthalmology etc) Outsourcing provider (fill empty rows with provider name, add rows if required) Contract start date Contract end date (please leave blank if not set) Formal tender process conducted? Procurement framework used for award (for example, NHS SBS) Estimated contract value

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request – for example by suggesting certain parts of the request to prioritise initially.

Many thanks

Staff Bank, Rostering and Clinical Insourcing/Outsourcing

Contracts, ESR/Workforce, Nursing & Agency Nursing, Procurement

Dear FOI Officer,

I am writing to request information from Gloucestershire Health and Care NHS Foundation Trust under the Freedom of Information Act 2000 (or, for public authorities in Scotland, the Freedom of Information
(Scotland) Act 2002).

Scope of this request

This request concerns how your organisation operates its internal staff bank — the pool of workers your organisation engages directly to fill temporary shifts — and the rostering and temporary-staffing technology that supports it.

It is divided into three parts:

1. Part A — Staff bank management (how the bank itself is run, and by whom) 2. Part B — Rostering and bank technology (the software systems used to roster substantive staff and to book bank shifts, broken down by staff group) 3. Part C — Clinical insourcing and outsourcing (spend on additional clinical capacity used to treat patients and reduce waiting lists)

Parts A and B relate to your internal bank and your own technology and supplier arrangements. They do not ask about external recruitment agencies, off-framework agency usage, or individual worker details.

I have framed this request to be precise and straightforward to answer, and to fall within the appropriate cost limit. The three tables below are provided to make completion as quick as possible.

Part A — Staff bank management

This part asks how your internal staff bank is operated. Please answer for each of the following staff groups, where your organisation operates a bank for them:

1. Medical and dental staff bank
2. Agenda for Change staff bank (nursing, midwifery, healthcare assistants, administrative, and similar) 3. Allied Health Professional (AHP) staff bank, if operated as a separate arrangement

For each staff group, please confirm:

1. Bank management model — please indicate which one applies:
i. Managed service — a third-party supplier operates the staff bank on your behalf (for example NHS Professionals, Bank Partners, or
similar)
ii. Technology-supported, run in-house — your organisation runs the bank itself, using a third-party booking or bank-management system
iii. Fully in-house — the bank is run in-house with no external supplier or third-party technology 2. Bank management supplier name — if a managed service (model i) applies 3. Contract start date of the bank management arrangement 4. Contract end date, and whether you are currently within a contractual extension period 5. Total spend on bank management for that staff group in the most recent full financial year — a single annual figure. I am not requesting unit rates, percentage margins, or commercially sensitive pricing detail.
6. Procurement framework or route used to award the bank management arrangement — for example NHS Workforce Alliance Managed Staff Banks (RM6278), HealthTrust Europe, direct award, or local procurement 7. Re-procurement plans — whether a re-tender of the bank management arrangement is currently planned, and if so, the expected timeline

Table A — Staff bank management (please complete)

Bank management — field | Medical & dental | Agenda for Change | AHP (if separate) 1. Management model (i / ii / iii) | | | 2. Bank management supplier | | | 3. Contract start date | | | 4. Contract end date | | | 5. Currently in extension period? | | | 6. Bank management spend, last full FY | | | 7. Procurement framework / route | | | 8. Re-tender planned? (incl. timeline) | | |

If a staff group’s bank is fully in-house (model iii), you need only mark “iii” in row 1 for that group; rows 2–8 can be left blank or marked “n/a”.

Part B — Rostering and bank technology

This part asks about the software systems your organisation uses to
(a) roster substantive staff and (b) advertise and book internal bank shifts. These are often — but not always — supplied by the same vendor (for example RLDatix / Allocate Optima with the BankStaff module, Patchwork, Locum’s Nest, or others).

Please answer for each staff group separately, even where the same system is used across more than one group. Naming the system against each staff group, rather than giving a single overall answer, is what makes the response useful — a simple “yes, we use a system” is not sufficient to answer this request.

For each staff group, please provide:

1. Rostering system name and supplier — the software used to roster substantive staff in that group 2. Bank-booking system name and supplier — the software used to advertise and fill bank shifts in that group (state if it is the same system as the rostering system) 3. Contract end date of each system, and whether you are within an extension period 4. Annual cost in the most recent full financial year — a single annual figure per system 5. Procurement framework or route used to award each technology contract — stated per system, since different systems may sit on different frameworks 6. Re-procurement plans — whether a re-tender of the technology is planned, and the expected timeline

Table B — Rostering and bank technology, by staff group (please complete)

Technology — field | Medical & dental | Agenda for Change | AHP (if separate) 1. Rostering system + supplier | | | 2. Bank-booking system + supplier (same as rostering?) | | | 3. Contract end date (+ extension?) | | | 4. Annual cost, last full FY | | | 5. Procurement framework / route (per system) | | | 6. Re-tender planned? (incl. timeline) | | |

If the same system is used across all staff groups, please still confirm the system name in each column — this confirms coverage rather than leaving it implied. Where rostering and bank-booking are the same system, you may note “as above” in row 2.

Part C — Clinical insourcing and outsourcing

This part concerns spend on additional clinical capacity used to treat patients and reduce waiting lists. It is separate from the staff bank and rostering arrangements above. For clarity, by these terms I mean:

1. Clinical insourcing — where a third-party organisation (private provider or another NHS body) treats your patients using your own facilities, typically in additional or out-of-hours sessions to reduce waiting lists.
2. Clinical outsourcing — where your patients are sent to a third-party provider (for example a private hospital or another NHS
body) to be treated at the third party’s own premises.

Please confirm, for the most recent full financial year:

1. Total clinical insourcing spend in the most recent full financial year — a single annual figure.
2. Total clinical outsourcing spend in the most recent full financial year — a single annual figure.

Table C — Clinical insourcing and outsourcing spend (please complete)

Arrangement | Spend (£, last full FY)
Total clinical insourcing spend (most recent full FY) | Total clinical outsourcing spend (most recent full FY) |

A single total figure for each line is sufficient — I am not requesting a breakdown by specialty, provider, or contract. If you hold no spend under either heading, “nil” or “n/a” is a sufficient answer.

Notes to assist your response

1. Spend figures rounded to the nearest £1,000 are entirely sufficient — I am not seeking audit-quality precision.
2. For contract start dates, please give the original start date; for end dates, please give the current contractual end date including any active extension.
3. I am not requesting copies of contracts, tender documents, supplier proposals, unit rates, or any commercially sensitive pricing breakdown — only the single figures and names requested above.
4. Where one supplier covers more than one staff group or function, you may simply note this rather than repeating the detail.
5. If you consider that any element of this request would, when combined with the others, exceed the appropriate cost limit under section 12 FOIA (or the equivalent under FOI(S)A), please contact me before issuing a refusal so the scope can be narrowed. I am content to receive a partial response covering whichever elements fall within the limit — for example, Part A alone if that is more readily available.
6. If any element is unclear, please contact me for clarification under your duty to advise and assist (section 16 FOIA) rather than refusing under section 1(3).
7. I appreciate this information may sit across HR, temporary staffing, procurement, and finance functions. Please feel free to consolidate input from those teams into a single response.

Response

I look forward to your response within 20 working days, in accordance with section 10 FOIA (or the equivalent timeframe under FOI(S)A 2002).

Thank you for your time and assistance.

Yours faithfully,

Mental Health outsourced services

Good afternoon,

Please can you provide me with the below information:

In the last 6 months (December 25- May 26, please confirm if any Mental Health services have been outsourced:

If yes, please confirm:

-The service provided E.G ADHD, Autism etc (please provide breakdown for each service if applicable and include any alternative services such as yoga, pilates etc)
-The name of the company each service was outsourced to
-Is there a contract in place and the length of contract for each service provided (if applicable)
-The value of each service in the last 6 months

Please confirm how this contract was procured E.G Tender, Direct Award etc

Please provide an email and contact name within the outsource provider

Thanks

Managed Print Services Agreement

Dear FOI Team,

I am writing to request the following information under the Freedom of Information Act 2000 regarding your organisation’s Managed Print Services Agreement(s):

1. Please confirm the name of the supplier(s) currently providing the managed print or multifunction device services?

2. Please confirm the approximate number of devices included (MFDs/printers)?

3. Whether the contract includes software solutions (e.g. print management tools such as Papercut, Kofax, Uniflow)?

4. Please confirm whether the Managed Print Service Agreement is an on-premises or cloud-based solution?

5. Please confirm if the Trust Manages the Server / Infrastructure or if this is managed by the incumbent?

6. Please confirm the following Contract details:

o Contract start date o Contract end date
o Contract length (including any extension options)
o Annual contract value or estimated total contract value.
o Contracted volumes – Mono & Colour.
o If no contracted volumes, please confirm the approximate annual mono and colour volumes?

7. Please confirm whether the contract was awarded via a framework and state which one.

8. If available, please indicate whether the organisation intends to re-tender the service upon contract expiry.

If any of the information is already publicly available, please provide a link to where it can be accessed.

I look forward to receiving your response.

Kind Regards,

Call-Off Contracts – Framework Agreements

Hello,

I would like to make a freedom of information request.

I am doing a research project investigating call-off contracts in the public sector. I have identified several potential call-off contracts awarded by Gloucestershire Health and Care NHS Foundation Trust, but I can’t find details of the framework agreements they were awarded from, or which lots were used.

I have attached an Excel file that contains the information I am looking at. The last two columns (“Title of framework used” and “Further framework info”) is where I am missing information. Please could you provide the name of the specific framework agreement or DPS/Dynamic Market used here, as well as the lot used if the framework was divided into lots. If there is any further info which you think would help me locate the framework agreements (e.g., a link to the framework’s Contract Finder or FTS listing, the framework provider, or a widely-used reference number such as CCS’s RM codes), please use the final column for this. Please use the second column for the relevant lot information.

Please note that I have identified these contracts as possible call-off contracts, so some of them might not be. Some could be, for instance, procured directly (without being called off from a framework agreement), or could be themselves notices of the establishment of a framework agreement. Therefore I would kindly ask you to specify in these incidences what kind of procurement was used in the “Title of framework used” column.

I have provided the title, description, the publication date, and procedure type used to award each potential call-off, as well as a URL link to the call-off in question and a unique reference ID for each potential call-off. Please let me know if there is anything else you need to complete the request.

If you do not feel like this request could be completed in good time, please could you work down the list and do as much of a subset as you can?

Thank you very much in advance.

Best wishes,

Patient Level Information and Costing Systems (PLICS)

Contracts, Finance, IT

Dear Sir/Madam
I am writing to request information under the Freedom of Information Act 2000 regarding your Trust’s Patient-Level Information and Costing System (PLICS).
Please could you provide the following information:
1. Supplier Information
a. What is the name of the current PLICS supplier?
2. Contract Details
a. What is the contract start date?
b. What is the contract expiry date (including any extension options)?
c. What is the initial contract length (in years)?
d. How many extensions are permitted, and what are their durations?
e. What is the total contract value (TCV)?
3. Solution Type
• Is the solution:
a. Fully hosted (cloud/SaaS)
b. On-premise (locally deployed)
c. Hybrid
4. Procurement Route
• Through which procurement route was the contract awarded:
a. Framework (please specify which framework)
b. Open tender
c. Direct award
5. Contact Details
• Please provide contact details for the following individuals:
a. The person responsible for signing off the PLICS contract
b. The person responsible for the day-to-day management of the contract

Where possible, contact details to include:

i. Name
ii. Job Title
iii. Department
iv. Telephone number
v. Email address
Where disclosure of personal contact details is not possible, please provide a generic team email address or contact point for each role.
________________________________________
If any of this information is already publicly available, please provide a link to the relevant source.
Many thanks for your time and assistance.
Kind regards

RLDatix systems and contracts

Contracts, ESR/Workforce

Dear FOI Team,
I am writing to request information under the Freedom of Information Act regarding the Trust’s use of RLDatix systems and associated contracts.
Specifically, I would be grateful if you could provide the following details:
• Which supplier(s) the Trust is currently using for rostering and related workforce systems
• Which RLDatix products or modules the Trust is using (if applicable)
• For each of the following RLDatix products, please indicate whether the Trust uses them (Y/N):
1. Optima
2. Loop
3. SafeCare
4. Datix Cloud IQ (DCIQ)
5. BankStaff / BankStaff+
6. ESR Go
• The annual contract value for these products
• The cost of implementation, including any one off or setup fees
• Any associated hosting costs, including cloud hosting, on premise hosting, or third party hosting arrangements
• The contract end date, including whether any extension options are available within the agreement
If any of the requested information is exempt from disclosure, please provide the relevant exemption and the reasoning behind its application.
Many thanks for your help,

Financial Management System (FMS) / ERP solution

Dear FOI officer,

I am writing to you to make a request under the Freedom Of Information Act 2000.

Please provide the following information regarding your Financial Management System (FMS) or ERP solution:
1. Do you operate your finance function via a shared service provider or via an in-house system?
2. If shared service, please provide the name of the provider.
3. If in-house, please provide the system name and vendor. – Underlying ERP platform (if known), Core modules in use (e.g. Finance, Procurement, Payroll), Hosting model (Cloud / On-premise / Hybrid)
4. Please provide the contract start date and end date for the current solution.
5. Please outline any available contract extension options and whether they have been exercised.
6. Any known timelines for re-procurement or system transformation

If any of this information is already published please direct me to the relevant publication.

If you could please confirm receipt of this request and acknowledgement that request will be processed and completed within the 20 working days of receipt.

Many thanks

Procurement

Contracts, Procurement

Dear FOI Team,

Please provide the following information.

1. Please provide the record from the organisation’s Contract Register or equivalent procurement log entry pertaining to the current contract for the Endpoint Detection and Response (EDR) solution (Include Supplier, Product Name, Start Date, Expiry Date, Annual spend 2025/2026 [£], Additional notes [including any framework used])
 DEFINITION: The practice of securing organisational assets such as laptops, desktops, mobile phones, and servers against malicious activity. It encompasses tools and strategies designed to detect, prevent, and respond to threats directly on the device itself.

2. Please provide the following information for the current maintenance and licensing agreement for the primary Perimeter Firewall/Intrusion Prevention System (IPS) solution (Include Supplier, Product Name, Start Date, Expiry Date, Annual spend 2025/2026 [£], Additional notes [including any framework used])
 DEFINITION: The processes and technologies used to protect the boundaries (the perimeter) of an organisation’s internal network from unauthorised external access. It involves monitoring and controlling incoming and outgoing network traffic.

3. Please provide the following information for the service agreement covering the Cloud Security Posture Management (CSPM) platform or equivalent third-party cloud security monitoring too (Include Supplier, Product Name, Start Date, Expiry Date, Annual spend 2025/2026 [£], Additional notes [including any framework used])
 DEFINITION: The set of security measures designed to protect data, applications, and infrastructure running in cloud environments (e.g., AWS, Azure, GCP). It also includes securing internally and externally facing applications themselves (application security).

4. Please provide the following information for the service agreement covering your Identity & Access Management (IAM) software (Include Supplier, Product Name, Start Date, Expiry Date, Annual spend 2025/2026 [£], Additional notes [including any framework used])
 DEFINITION: A framework of policies and technologies that ensures the right users have the appropriate access to the right resources at the right time. It involves managing digital identities, authentication (verifying identity), and authorisation (granting access).

5. Please provide the record from the organisation’s Contract Register or equivalent procurement log entry pertaining to the current contract for your current Managed Security / SOC Services (Include Supplier, Product Name, Start Date, Expiry Date, Annual spend 2025/2026 [£], Additional notes [including any framework used])
 DEFINITION: The outsourcing of security monitoring and management to a third-party expert. A Security Operations Center (SOC) is a centralised function (internal or outsourced) responsible for continuous monitoring, threat analysis, and managing security incidents.

6. Please provide the record from the organisation’s Contract Register or equivalent procurement log entry pertaining to the current contract for your current Vulnerability & Compliance Management service (Include Supplier, Product Name, Start Date, Expiry Date, Annual spend 2025/2026 [£], Additional notes [including any framework used])
 DEFINITION: The continuous, cyclical practice of identifying, classifying, prioritising, remediating, and mitigating software weaknesses (vulnerabilities). Compliance Management ensures that security practices adhere to specific internal policies, regulatory requirements (like GDPR), and industry standards.

Yours faithfully,

Technology Suppliers/Products/Contract Date

Dear FOI Team,

I am writing under the Freedom of Information Act 2000 to request information about several systems and services in use at the Trust.

My inquiries are as follows:
Technology Group Supplier Product Contract Ending Date
Electronic patient record ? ? ?
Patient administration system ? ? ?
Electronic prescribing and medicines administration ? ? ?
Maternity information system ? ? ?
Diagnostic imaging information system ? ? ?
Electronic document management system ? ? ?
Laboratory information management system ? ? ?
Cyber security services ? ? ?
Bed management system ? ? ?
Clinical decision support system ? ? ?
Hospital pharmacy system ? ? ?
Population health management system ? ? ?
Hospital discharge system ? ? ?
Theatre scheduling system ? ? ?
Clinical communications system ? ? ?
Remote consultation system provider ? ? ?
Advice and guidance system provider ? ? ?
Virtual ward and remote monitoring system provider ? ? ?
Barcode and scanning technology system provider ? ? ?
Cloud provider ? ? ?
Computer hardware provider ? ? ?
Financial management system ? ? ?
HR/workforce management system ? ? ?
Payroll system ? ? ?
Robotic process automation system ? ? ?
Staff rostering system ? ? ?
Supply chain and inventory management system ? ? ?
Patient engagement portal ? ? ?
Trust Engines ? ? ?
Blood tracking ? ? ?
Critical care systems ? ? ?
Diagnostic reporting ? ? ?
Mental Health Talking Therapy digital tools ? ? ?
Patient communication system ? ? ?
Pathology systems ? ? ?
Pathology PACs ? ? ?
Picture Archiving and Communication Systems ? ? ?
Radiology Information Systems ? ? ?
AI workflow assistants ? ? ?
Business Intelligence tools ? ? ?
Call handling automation systems ? ? ?
Patient care scheduling tools ? ? ?

Please note: In relation to cyber security, we are asking for the name of your main cyber security provider. We do not need to know the software or sub-contractors used.

Clarification on ‘N/A’ Responses:

• Please enter ‘No System Installed’ if your trust does not have such a system.
• Please enter ‘No system needed’ if your trust does not have a department or service which requires such a system.

Clarification on Contract expiry date:

• If the contract expires in the next 6 months, please state if the trust plans to renew, re-procure or take any other action.
• If the contact is on a rolling basis, Please enter ‘Rolling’.

Additionally, could you please fill in the missing product names and revised contract expiry dates?

Adult Gynaecology services

Hello,

I am submitting this request, on behalf of myself, under the Freedom of Information Act and the Code of Practice on Openness in the NHS.

Please confirm the Trust holds the following data and where it is held; please provide the data as requested. I would like to receive this information by email.

1. Does the trust offer gynaecology services (covering any form of Obstetrics or gynaecology services and including those delivered by another provider)?

If yes:

2. For each service and/or contract identified in the answer to #1, please provide the following schedules as included in the contract the Trust holds:

Schedule 2A or equivalent: Service Specification that describes the service (whether standalone or integrated in a broader Service Specification)
Schedule 3A, 3B or 3C or equivalents: Describing national currencies and any local prices that apply to the services

Please provide any embedded files in a format that can be opened.

Adult Cardiometabolic services

Hello,

I am submitting this request, on behalf of myself, under the Freedom of Information Act and the Code of Practice on Openness in the NHS.

Please confirm the Trust holds the following data and where it is held; please provide the data as requested. I would like to receive this information by email.

1. Does the trust offer cardiometabolic services (covering any form of cardiometabolic, cardiology, cardiovascular services or a community service that covers cardiology care including those delivered by another provider)?

If yes:

2. For each service and/or contract identified in the answer to #1, please provide the following schedules as included in the contract the Trust holds:

Schedule 2A or equivalent: Service Specification that describes the service (whether standalone or integrated in a broader Service Specification)
Schedule 3A, 3B or 3C or equivalents: Describing national currencies and any local prices that apply to the services

Please provide any embedded files in a format that can be opened.

Management System for Agency Staff

Contracts, Nursing & Agency Nursing

Under the FOI act please can you confirm the following:

Please confirm if you operate a vendor management system for agency staff such as an MSP/neutral vendor/master vendor etc.
If so, please can you name the below:
-Company name
-Contract start and end date
-Framework utilised
-Healthcare specialty used for, EG Doctors/Nursing/AHP/HSS/NMNC
-Do you utilise a direct engagement model and the name of the model, eg Tempre/Own DE model etc

Please confirm if you operate a vendor management system for bank staff.
If so, please can you name the below:
-Company name
-Contract start and end date
-Framework utilised
-Healthcare specialty used for, EG Doctors/Nursing/AHP/HSS/NMNC

Adult Gastroenterology Services

Hello,

I am submitting this request, on behalf of myself, under the Freedom of Information Act and the Code of Practice on Openness in the NHS.

Please confirm the Trust holds the following data and where it is held; please provide the data as requested. I would like to receive this information by email.

1. Does the trust offer gastroenterology services (covering any form of gastroenterology services and including those delivered by another provider)?

If yes:
2. For each service and/or contract identified in the answer to #1, please provide the following schedules as included in the contract the Trust holds:

Schedule 2A or equivalent: Service Specification that describes the service (whether standalone or integrated in a broader Service Specification)
Schedule 3A, 3B or 3C or equivalents: Describing national currencies and any local prices that apply to the services

Please provide any embedded files in a format that can be opened.

EPR (Electronic Patient Records)

Dear FOI Team,

I hope you are well.

I would like to request the following information regarding your current contracts for EPR (Electronic Patient Records):

Please may you provide a CSV or Excel doc containing a list of these contracts outlined as per categories 1-8:

1. Contract scope – Title and description of the service
2. The incumbent supplier
3. Start date
4. End date – If there are any potential extensions, please confirm this
5. Route to market – The procurement method used (e.g., open procedure, restricted procedure). If a framework or DPS was applicable, please provide its name
6. Total contract value
7. Annual contract value
8. Any relevant attachments

If any of the request is outside the scope of the FOIA, please answer what you can and advise and assist on the best way to uncover the remainder of the information.

Could I please get a reference number for this request?

Thanks in advance.

All the best,

Payroll/Pensions/HR/Workforce/Smartcards

Dear Gloucestershire Health and Care NHS Foundation Trust

Under the Freedom of Information Act 2000, please could I request the following information:

Payroll and Pensions Outsourcing
Does your organisation outsource its payroll and pensions function? If yes, please provide:
• The name of the outsourced service provider
• The contract duration (in years)
• The contract end date
Outsourced Payroll and Pension
(yes/no)? Name of the outsourced service provider? Contract duration (in years)? Contract
end date?
Payroll and Pension Services
Workforce and HR processes
Does your organisation outsource any other workforce and HR processes? If yes, please confirm:
•Which workforce and HR services your organisation outsources, to which supplier(s)
Smartcard production and management.
Does your organisation outsource smartcard production & management?
If yes, please provide:
•The name of the outsourced service provider
If no, please confirm:
•Which department is responsible for providing the service
•Whether you provide this service to other organisations

If you require any clarification, please feel free to contact me. I would appreciate it if you could email your response at your earliest convenience.

Regards,

Customised Procedure Packs

Do you use customised procedure packs?

Current spend annual on customised procedure packs?

Are you currently in a contract, if so who is the current incumbent supplier?

Procurement contact for procedure packs?

Construction and Refurbishment Projects

Contracts, Estates

Please can you provide me with a list of all current (financial year 2025/26), and planned (financial year 2026/27), construction and refurbishment projects.

Additionally, the principal contractor awarded, and the sub-contractors awarded for the below sites by the Trust:
•
• Charlton Lane Hospital
• Honeybourne
• Laurel House
• Wotton Lawn Hospital
• Berkeley House
• Cirencester Hospital
• Dilke Memorial Hospital
• Lydney and District Hospital
• North Cotswolds Hospital
• Stroud General Hospital
• Tewkesbury Community Hospital
• Vale Community Hospital
• Forest of Dean Community Hospital
• The Maxwell Centre

Also include any further satellite sites / acute hospital sites.
•
Thank you for your help.

Kind regards,

Applicant Tracking System (ATS)

Dear Freedom of Information Team,

I am writing to make a request under the Freedom of Information Act 2000.
Please provide the following information relating to the Applicant Tracking System (ATS) currently used by Gloucestershire Health and Care NHS Foundation Trust:
ATS details
• The name of the Applicant Tracking System currently in use:
• The supplier/vendor of the system:
Contract information
• The start date of the current ATS contract:
• The end date of the current ATS contract:
• Any extension options included within the contract (if applicable):
• Contract value (£):
Future procurement
• Whether the Trust intends to re tender for the ATS at the end of the current contract:
• If known, the anticipated timeframe for any future tender or procurement process:
Contract ownership
• The job title and department of the officer with primary responsibility for managing the current ATS contract:
Procurement responsibility
• The job title and department of the person primarily responsible for procurement of recruitment or HR systems within the Trust:

If any part of this request is exempt from disclosure, please identify the relevant exemption(s) and provide any information that can be disclosed.
I am happy to receive the response by email. If clarification is required to process this request, please let me know as soon as possible.

I understand that under the Freedom of Information Act, you are required to respond within 20 working days.

Kind regards,

Talking Therapy Provider

Contracts, Health, MH Services

Dear Gloucestershire Health and Care NHS Foundation Trust,

I would be most grateful if you would provide me, under the Freedom of Information Act, answers to the below questions:
1.
For contracts held with external providers of Talking Therapies (formerly IAPT), engaged by you to deliver Talking Therapy services, please confirm:
• The contract start and end dates
• Whether the contract is block-funded, activity-based, or outcome-based
• Whether payment is triggered by completed contacts, completed episodes of care, or other milestones

2.
For each financial year from 2022/23 to 2024/25, please confirm the total expenditure paid to each of the external providers of Talking Therapies (formerly IAPT), engaged by you to deliver Talking Therapy services.

3.
For the same period, please provide:
• The total number of completed clinical contacts delivered by external providers of Talking Therapies (formerly IAPT), engaged by you to deliver Talking Therapy services and/or
• The total number of completed treatment episodes (courses of care), broken down where available by Step 2 and Step 3

4.
If held, please provide any internally reported or calculated figures showing:
• Average cost per completed treatment episode
• Average cost per completed clinical contact
for services delivered by external providers of Talking Therapies (formerly IAPT), engaged by you to deliver Talking Therapy services

5.
Please provide any board papers, performance reports, or internal evaluations which reference:
• Recovery rates, reliable improvement, or waiting-time performance
• In relation to the cost or value for money of services delivered by external providers of Talking Therapies (formerly IAPT), engaged by you to deliver Talking Therapy services

6.
Please confirm whether external providers of Talking Therapies (formerly IAPT), engaged by you to deliver Talking Therapy services, costs were benchmarked against:
• In-house NHS Talking Therapies provision
• Other external providers
and if so, whether the supplier was assessed as lower-cost, comparable, or higher-cost.

7.
Please confirm whether the contract with external providers of Talking Therapies (formerly IAPT), engaged by you to deliver Talking Therapy services, included:
• Minimum activity volumes
• Volume caps
• Break clauses linked to activity or outcomes

8.
Please list any contract variations, extensions, or price uplifts agreed with external providers of Talking Therapies (formerly IAPT), engaged by you to deliver Talking Therapy services, since contract award, including the reason (e.g. demand growth, workforce pressures).

9.
Please confirm whether charges payable to external providers of Talking Therapies (formerly IAPT), engaged by you to deliver Talking Therapy services, included separate line items for:
• Referral processing
• Digital platform access
• Administration or reporting
and if so, the value of these charges.

10.
Please confirm whether the ICB/Trust anticipates:
• Re-tendering
• Extending
• Expanding
NHS Talking Therapies capacity using external providers within the next 24 months.

Yours faithfully,

Sonographers

Contracts, Staffing

To whom it may concern,

For the 6-month period ending 1st January 2026, can you please provide:

1. Total Framework Agency Spend for Sonographers.
2. Total Off Framework Agency Spend Sonographers.
3. Total hours filled by Framework Agencies for Sonographers and a breakdown of hours filled.
4. Total hours filled by Off Framework Agencies for Sonographers and a breakdown of hours filled.
5. A list of all Framework Agencies utilised by the Trust for Sonographers.
6. A list of all Off Framework Agencies utilised by the Trust for Sonographers and total number of shifts for each Off Framework agency.
7. The highest Framework Agency Charge Rate within your Trust for Sonographers
8. The highest Off Framework Agency Charge Rate within your Trust for Sonographers.
9. A list of any agency (Framework and Off Framework) that have ongoing block booking arrangements for Sonographers within your Trust within the identified time frame (01.06.2025 – 01.01.2026)

Call-Off Contracts – Framework Agreements

Hello,

I would like to make a freedom of information request.

I am doing a research project investigating call-off contracts in the public sector. I have identified three potential call-off contracts awarded by Gloucestershire Health and Care NHS Foundation Trust, but I can’t find details of the framework agreements they were awarded from, or which lots were used.

I have attached an Excel file that contains the information I am looking at. The last two columns (“Title of framework used” and “Further framework info”) is where I am missing information. Please could you provide the name of the specific framework agreement or DPS/Dynamic Market used here, as well as the lot used if the framework was divided into lots. If there is any further info which you think would help me locate the framework agreements (e.g., a link to the framework’s Contract Finder or FTS listing, the framework provider, or a widely-used reference number such as CCS’s RM codes), please use the final column for this. Please use the second column for the relevant lot information.

Please note that I have identified these contracts as possible call-off contracts, so some of them might not be. Some could be, for instance, procured directly (without being called off from a framework agreement), or could be themselves notices of the establishment of a framework agreement. Therefore I would kindly ask you to specify in these incidences what kind of procurement was used in the “Title of framework used” column.

I have provided the title, description, the publication date, and procedure type used to award each potential call-off, as well as a URL link to the call-off in question and a unique reference ID for each potential call-off. Please let me know if there is anything else you need to complete the request.

Thank you very much in advance.

Best wishes,

Appraisals (Medics) Provider

Contracts, ESR/Workforce

Under the Freedom of Information Act 2000, I am writing to request the following information:

1. What is the name of your Medics Appraisals software provider? (None if software not used)

2. What is the name of your second Medics Appraisals software provider? (If you have more than one software provider)

3. When did the contract for your Medics Appraisals software provider start? (dd/mm/yyyy) (None if software not used)

4. When does the contract for your Medics Appraisals software provider expire? (dd/mm/yyyy) (None if software not used)

5. When did the contract for your second Medics Appraisals software provider start? (dd/mm/yyyy) (If you have more than one software provider)

6. When does the contract for your second Medics Appraisals software provider expire? (dd/mm/yyyy) (If you have more than one software provider)

7. What was the Trust’s total spend on Medics Appraisals fees in 2024 – not incl. implementation?

8. What was the Trust’s total spend on Medics Appraisals fees in 2025 – not incl. implementation?

Commercial Technology Contracts

Under the Freedom of Information Act 2000, I would like to request copies of the following:

1. How many active commercial technology contracts does your Trust currently hold?

For each contract, please provide::

-The contract title or name.
-The supplier/vendor name.

2. For each active commercial technology contract that your Trust currently holds, please provide:

-How long each of the contracts are currently held for.
-The start date and current end/expiry date.
-The annual value or average yearly spend under each active commercial technology contract.
-If the contract includes any extension or renewal options? If yes, please state the length and terms of these extensions.

3. For each active commercial technology contract that your Trust currently holds, please specify:

-If any of these contracts relate specifically to cloud hosting or data center services.
-A brief description of the product or service covered by the contract, for instance type of technology or digital service covered (e.g. Electronic Patient Records, Cybersecurity, AI tools, Telephony).

Legacy Clinical Systems

Under the Freedom of information Act please could you answer the following questions based
On Legacy Clinical Systems used for Data Storage within the Trust.
‘An NHS legacy clinical system is an outdated or unsupported/supported technology used for storing and processing patient data and records. These older systems are often deeply embedded in hospital workflows but pose challenges for data storage, including limited interoperability, security risks, and high maintenance costs. ‘
1. Does the Trust use legacy clinical systems for data storage, e.g. Read-only systems that are only used for patient data storage
2. If yes, please provide the name of the
• System/s
• Supplier/s
• Current contract end date/s
3. Is this system used Trust wide or for a limited number of departments?
4. Please provide list of departments system is used?
5. What is the total annual licence cost of these systems per annum?
6. If service contracts are in place, what are the total annual costs cumulatively?

Thank you for your assistance

Systems and Contracts – IT

I am writing to request information under the Freedom of Information Act 2000.

Please could you confirm whether your organisation, Gloucestershire Health and Care NHS Trust, currently holds a contract or agreement with S12 Solutions Ltd or Vital Hub UK for any services or systems provided by the company relating to S12 or Mental Health Act administration, or has written plans to enter into one.

If such a contract or plans exists, please provide the following details:

1. Confirmation of contract – does your organisation currently have a contract, licence, agreement or any other commercial relationship with S12 Solutions Ltd or Vital Hub UK?
2. Procurement details – how was the contract/s procured (e.g. open tender, framework agreement, direct award under a waiver etc)?
3. Contract duration – what is the start and end date of the current contract/s?
4. Renewal or extension plans – are there any recorded plans to procure, renew, extend, or retender the contract? If so, please provide details of any proposed procurement timeline, including expiry or re-tender dates if known.
5. Services provided – what specific services or systems are included under the contract/s?
6. Current provision of services – what are the most recently recorded realised benefits of any services you have in place, and what is the most recently recorded level of uptake across professional groups?
7. Contract value – what was the total contract value at point of award and what is the current total contract value, including any variations, extensions or changes since the original award?
8. If the contract has previously been extended can you confirm the procurement process that was administered. If the contract was renewed by direct award without evaluating other options and pricing through a competitive process please outline the rationale for doing so in the context of the new UK Procurement Act 2023 .
9. If you are an ICB and do not hold a contract but have written information about such a contract held by one of the bodies you commission, please provide details as such.

If any part of this request exceeds the appropriate cost limit, please advise how it could be refined. If any information is exempt from disclosure, please cite the relevant exemption and explain why it applies.

Thank you for your time and assistance.

Monitoring Technology used in Patient Bedrooms

Contracts, Estates, Health, MH Services, Safety and Security

Dear Gloucestershire Health and Care NHS Foundation Trust,

I am writing to request the following information under the Freedom of Information Act.

1. Please confirm, does the Trust use, or have plans to use, Oxevision* in ward bedrooms, 136 suites and/or seclusion rooms?

*Please note that Oxevision may be referred to by other names including LIO or ‘vision-based monitoring technology’ etc. It is an infrared camera system.

2. Please confirm, does that Trust use, or have plans to use, ‘Project X’^ in ward bedrooms, 136 suites and/or seclusion rooms.

^Please note that Project X may be referred to by different names, for the avoidance of doubt it is marketed by Safehinge Primera and may be described as a ‘non-visual patient safety aid’ and uses radar to track patients’ movements.

3. Please outline whether the trust uses any other video, camera or vision-based patient monitoring systems within patient bedrooms. Please state brand names if appropriate.

4. If the response to any of the above questions is ‘yes’, please provide the following information:

4.1. Please confirm the number of wards/136 suites/seclusion rooms, and provide ward names, where Oxevision/Project X/other vision based monitoring technologies is currently used.

4.2. Please provide your policy or standard operating procedure for the use of Oxevision/Project X/other vision based monitoring technologies, up to the date and time of this request.

4.3. Please provide your Data Protection Impact assessment for the use of Oxevision/Project X/other vision based monitoring technologies.

4.4. Please provide an Equality Impact Assessment in relation to the use of Oxevision/Project X/other vision based monitoring technologies

4.5. Please state the contract end date(s) for all current contract(s) with Oxehealth/LIO health/other organisations that provide the above technologies..

4.6. Please provide patient posters, leaflets and/or information packs.

Software Contracts

Thank you for the reply. I have looked trough your Disclosure log.

1. Could you provide an a update to the contract expiry of your Software of Excellence (SOEL Health) system?

2. Could you provide the Supplier, System name and contract start and expiry dates of your Virtual Ward system?

3. Could you provide an update regarding the contract expiry of your Electronic Staff Record (ESR) system?

Exception Reporting

Dear Gloucestershire Health and Care NHS Foundation Trust,

I am writing to request information under the Freedom of Information Act regarding Exception Reporting FOI. Please can you complete the below questions.

1. Please complete the below table on the software currently used in each department to allow resident doctors to submit exception reports*:
* exception reporting refers to a system that allows doctors and other healthcare professionals to formally log any deviations from their agreed work schedule

Department Software Annual License of Software (if other costs, please specify) Contract Start Date Contract End Date Does the system meet the latest NHS Employers requirements on exception reporting? Tick if yes
Urgent and Emergency Services
Medical Care
Surgery
Critical Care
Maternity
Services for Children and Young People
End of Life care
Outpatient
Community
Mental Health
Other (please specify)

2. Are there any plans to change or upgrade the current exception reporting system? Given the NHS requirement for full implementation of the exception reporting reforms by 12th September 2025 (as reported by NHS England)
3. Can you provide the name and contact nformation for the Trusts Guardian of Safe Working Hours contact?
4. Can you provide the name and contact information for the Trusts Medical Education lead?

Please do not hesitate to contact me if you have any questions.

IT Systems / Contracts

I am writing under the Freedom of Information Act 2000 to request information about several systems and services in use at Gloucestershire Health and Care NHS Foundation Trust.
My inquiries are as follows:

Technology Supplier Product / System Name Contract Ending Date
Cyber security services Bytes ? ?
Financial management system Capita Integra ?
Electronic patient record Idox Lilie ?
Staff rostering system RLDATIX HealthRoster Optima ?
Electronic patient record Software of Excellence SOEL Health ?

Please note: In relation to cyber security we are asking for the name of your main cyber security provider. We do not need to know the software or sub-contractors used.
Clarification on ‘N/A’ Responses:
• Please enter ‘No System Installed’ if your trust does not have such system.
• Please enter ‘No system needed’ if your trust does not have a department or service which requires such a system.
Clarification on Contract expiry date:
• If the contract is expiring in the next 6 months, please state if the trust plans to renew, re-procure or take any other action.
• If the contact is on a rolling basis, Please enter ‘Rolling’.
Additionally, could you please fill in the missing product names and revised contract expiry dates?

Framework Agreements

I am doing a research project investigating call-off contracts in the public sector. I have identified three potential call-off contracts awarded by Gloucestershire Health and Care NHS Foundation Trust, but I can’t find details of the framework agreements they were awarded from.

I have attached an Excel file that contains the information I am looking at. The last two columns (“Title of framework used” and “Further framework info”) is where I am missing information. Please could you provide the name of the specific framework agreements or DPS agreements used here. If there is any further info which you think would help me locate the framework agreements (e.g., a link to the framework’s Contract Finder or FTS listing, the framework provider, or a widely-used reference number such as CCS’s RM codes), please use the final column for this.

Please note that I have identified these contracts as possible call-off contracts, so some of them might not be. Some could be, for instance, procured directly (without being called off from a framework agreement), or could be themselves notices of the establishment of a framework agreement. Therefore I would kindly ask you to specify in these incidences what kind of procurement was used in the “Title of framework used” column.

I have provided the title, description, the publication date, and procedure type used to award each potential call-off, as well as a URL link to the call-off in question and a unique reference ID for each potential call-off. Please let me know if there is anything else you need to complete the request.

HSCN and Connectivity

Contracts, ICT Contracts, IT, Procurement

1. HSCN connectivity (Health and Social Care Network)

a. Please can advise who is the existing supplier
b. Contract end dates
c. Total contract value
d. Which framework this was purchased under
e. Name of the contact responsible for this

2. Software Defined WAN (SDWAN)

a. Please can advise who is the existing supplier
b. Contract end dates
c. Total contract value
d. Which framework this was purchased under
e. Name of the contact responsible for this

3. Local Area Network (LAN)

a. Please can advise who is the existing supplier
b. Contract end dates
c. Total contract value
d. Which framework this was purchased under
e. Name of the contact responsible for this

4. Wireless Access (WIFI)

a. Please can advise who is the existing supplier
b. Contract end dates
c. Total contract value
d. Which framework this was purchased under
e. Name of the contact responsible for this

Clinical Waste Collection and Disposal

Please could I request the below information as a FOI request.

– Who is your provider/s for clinical waste collection and disposal?
– Which internal department manages this contract?
– What is the contract term and expiry date?
– When and how is the contract likely to be renewed or come to market?
– Do you use a framework or your own tender etc?
– Current contract spend for clinical waste?

Servicing of Weighing Scales

Contracts, Estates, Weighing Scales

• The name of the supplier/s who service your weighing devices (baby scales, chair scales, floor scales, column scales, patient transfer scales, bench scales for example)
• How many weighing devices are covered by this contract?
• What standard (or average) price per scale do you pay for servicing
• The date that the servicing contract ends.
• The value of total spend on weighing devices (split between patient weighing and other) excluding servicing in the last 3 calendar years split by year and the value of that spend by weighing device supplier in the last 3 calendar years split by year.
• Do you have any weighing devices integrated directly or indirectly to an electronic patient records system (EPR)?
• Which electronic patient records system do you use/plan to use?
• If you haven’t done so already, do you intend to integrate weighing scales to an EPR in the next 12-24 months?
• Do you use Welch Allen Vital signs monitors in the Trust, if so, how many and are any of these connected to weighing devices?
• How many suppliers were invited to tender/were considered for your current contract
• What was the decision criteria with regard to the current contract including any weighting

FOI 230-2024

FOI Request – Information requested:

1. Contract Register Request:

I am seeking the full and entirety of the organisation’s contract register or database. The register should include the following columns/headings or something similar:
• Contract Title: The title of the contract, e.g., “IT Services Contract”.
• Supplier Name: The name of the organisation providing the goods or services.
• Estimated Spend (Total or Annual): [Radio Button] Whether the estimated spend is for the entire contract period or annually.
• Contract Duration: The initial term of the contract in months.
• Total Contract Period: The total duration of the contract, including any potential extensions.
• Contract Extensions: The number of months for any potential extensions.
• Contract Start Date: The date the contract officially begins.
• Contract Expiry Date: The date the initial contract period ends.
• Contract Review Date: The date on which the contract should be reviewed for renewal or extension.
• Contract Description: A detailed description of the contract, this could include the purpose, scope, and key terms and conditions.
• Contact Owner: The name, job title, main contact number, and email address of the individual responsible for the contract.
• Contract Notes: Any additional relevant information, such as specific terms and conditions, risk assessments, or performance metrics.
• Department: The department within your organisation that the contract is associated with.
• Contract Award Date: The date the contract was awarded.
• Participating Organisations: Other organisations involved in the procurement process.
• Procurement Category: The category of the procurement, e.g., IT, Facilities, or Professional Services. [I will send you a list of categories]
• Framework Reference: The reference number of procurement framework.
• Central Purchasing Body: The organisation responsible for the overall procurement.
• Tender Reference: The reference number of the tender notice.
• CPV Codes/Pro-Class/eClass: Standard classification codes used to categorise public procurement. [Radio Button] On select they should be able to select the classes.
If any of the headings within your contract register has not been provided, please state this within your response.

Please provide the contract’s register file in Excel format.

2. Procurement Strategy Document Request:

• Can the organisation provide a full version of their Procurement Strategy for the fiscal year 2024-2025?
• If the Procurement Strategy is a strategic direction (2022-2025) instead of an annual plan, please provide an update document for 2023-2024. If an update cannot be provided, please provide information on when an update is planned to be published.
We require the full document. If any parts of this document have been removed, please state this within your response.

3. Contact Details Request:
• Provide contact details of the person responsible for API or data sharing, including [Name, Job Title, Telephone, Email Address].

• Provide contact details of the person responsible for the actual contract’s register, including [Name, Job Title, Telephone, Email Address].

Use of Insourcing

Contracts, Procurement

Use of insourcing in FY 2024-25:

1. What was the total amount spent by the Trust on insourcing services during the financial year 2024/25?
2. Please provide a list of all external providers engaged to deliver insourcing services during 2024/25.
3. For each provider listed in response to Question 2, please state the total amount paid to that provider for insourcing services during 2024/25.
4. For each provider, please list the types of clinical services or specialties they delivered (e.g. endoscopy, dermatology, ophthalmology, etc.).

Utilisation of Insourcing

Contracts, Procurement

Please can I request the below information on the utilisation of Insourcing for the following period 01/01/2025-31/03/2025

• Total spend during the period for Insourcing for the below specialties:

• Neurology
• Neurophysiology
• Dermatology
• Gastroenterology
• Endoscopy
• Cardiology
• Respiratory
• Orthodontics / Dental
• OMFS
• ENT
• Rheumatology
• Gynaecology

– Please break the spend down by insourcing company

• Please confirm if there was a budget for insourcing for the specialties outlined during the same period

• What was the service type relating to the specialties outlined, for example, outpatient, diagnostic or theatres.

• Was it a fully managed service or Team provision

• Please can you confirm the Frameworks utilised for each specialty

• Please confirm any direct awards or mini competitions which are being utilised for each specialty

• Total procedures completed by insourcing companies for the specialties outlined during the same period

Bariatric Surgery

Weighing Scales

We are trying to determine the number of patients that are currently on the waiting list for bariatric surgery across the country i.e. they have been assessed as eligible and meet all the criteria for surgery and are now waiting for a surgical date. With that in mind please could you pass to us any information you have to address the following questions:

• How many referrals have you had into your Tier 4 Bariatric Services within the past year?
• What is the average time between their RTT into Tier 4 service and their first appointment in clinic?
• If you do not have a Tier 4 service in your Trust, how many patients have you referred to neighbouring Trust within the past year?

Organisation Service Provision Cost

Contracts, Procurement

I am writing to request information under the freedom of information act on your organisations service provision cost.

1. Please can you provide the annual cost of providing the below services for the financial year 2023/2024?
• Learning Disability Services
o Adult Cost
o Children and Young People Cost
• Autism Services
o Adult Cost
o Children and Young People Cost
• Eating Disorder Services
o Adult Cost
o Children and Young People Cost
• Early Intervention in Psychosis Services
o Adult Cost
o Children and Young People Cost
• ADHD Services
o Adult Cost
o Children and Young People Cost
• Anxiety and Depression Services
o Adult Cost
o Children and Young People Cost

Call-off contracts

I am doing a research project investigating call-off contracts in the public sector. I have identified seven potential call-off contracts awarded by Gloucestershire Health and Care NHS Foundation Trust, but I can’t find details of the framework agreements they were awarded from.

I have attached an Excel file that contains the information I am looking at. The last two columns (“Title of framework used” and “Further framework info”) is where I am missing information. Please could you provide the name of the specific framework agreements or DPS agreements used here. If there is any further info which you think would help me locate the framework agreements (e.g., a link to the framework’s Contract Finder or FTS listing, the framework provider, or a widely-used reference number such as CCS’s RM codes), please use the final column for this.

Please note that I have identified these contracts as possible call-off contracts, so some of them might not be. Some could be, for instance, procured directly (without being called off from a framework agreement), or could be themselves notices of the establishment of a framework agreement. Therefore I would kindly ask you to specify in these incidences what kind of procurement was used in the “Title of framework used” column.

I have provided the title, description, the publication date, and procedure type used to award each potential call-off, as well as a URL link to the call-off in question and a unique reference ID for each potential call-off. Please let me know if there is anything else you need to complete the request.