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Prison Healthcare Services

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Dear Freedom of Information Team,
I am writing under the Freedom of Information Act 2000 to request information relating to violence, aggression and threats towards healthcare staff working in prison healthcare services provided by your organisation.
This request is made in support of the SMARTSTAFF (Safety, Mental Health and Retention of Healthcare Staff in UK Prisons) study, led by the University of Nottingham (Ethics reference number FMHS 227-0825). The study aims to improve understanding of the safety, wellbeing and job satisfaction of healthcare professionals working in prisons and to identify opportunities to improve staff support and retention. Further information is available here: https://institutemh.org.uk/research/forensic-research-nottingham/frn-research/1921-smartstaff-safety-mental-health-and-job-satisfaction-of-prison-healthcare-staff.
I would be grateful if you could provide the following information for each financial year from 1 April 2020 to 31 March 2026 (or the most recent six-year period for which data are available).

1. Violence and aggression incidents

Please provide the number of reported incidents involving healthcare staff working within prison healthcare services that were classified as:
Physical assault
Attempted physical assault
Verbal abuse
Threatening behaviour
Racial or other discriminatory abuse
Sexual assault or sexual harassment
Other violence and aggression incidents (if separately recorded)

2. Staff injuries

For the same period, please provide:
The number of incidents resulting in injury to a healthcare staff member.
The number of incidents resulting in sickness absence.
The total number of working days lost because of violence or aggression, if recorded.

3. Serious incidents

Please provide, where available:
The number of incidents requiring police attendance.
The number of RIDDOR-reportable incidents.
The number of incidents involving a weapon or improvised weapon.

4. Location

If your organisation provides healthcare services in more than one prison, please provide the above information broken down by prison establishment where possible.

5. Workforce denominator

Please provide, for each financial year: The average number (or whole-time equivalent) of healthcare staff employed to deliver prison healthcare services.

6. Incident recording

Please indicate:

The incident reporting system used (for example, IR1s/Datix or another system).

Whether prison healthcare incidents are identifiable separately from incidents occurring in other healthcare settings.

Any changes to incident recording practices during the requested period that may affect interpretation of the data.

If any of the requested information is held but cannot be provided in full, I would be grateful if you could supply the information that is available and explain any exemptions applied. If extracting all six years of data would exceed the cost limit under Section 12 of the Freedom of Information Act, I would be happy to refine the request—for example, by reducing the time period or limiting the request to physical assaults and threats. I would appreciate receipt of the information electronically in a spreadsheet format (e.g. Excel or CSV), where possible.

Thank you for your assistance. I look forward to your response within the statutory 20 working days.

Yours faithfully,

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Interpreting and Translation Services

Dear Sir / Madam,
Re: Request under the Freedom of Information Act 2000 for interpreting and translation services
This is a request for information under the Freedom of Information Act 2000. We would be grateful if the Trust could provide the information set out below.
For the purposes of this request, “interpreting” means the conversion of spoken or signed language between a patient or service user and staff, whether delivered face-to-face, by telephone, or by video (video remote interpreting); “translation” means the conversion of written documents from one language into another.
Q1. For each of the financial years FY22/23, FY23/24, FY24/25 and FY25/26 (or the most recent available), please state the Trust’s total expenditure on interpreting services, broken down by delivery mode, and state expenditure on written document translation separately.
Expenditure (£) FY22/23 FY23/24 FY24/25 FY25/26
Face-to-face interpreting
Telephone interpreting
Video interpreting
Interpreting subtotal
Document translation
Total
Q2. For each of the same four financial years, please state the number of interpreting requests or bookings received, and the number that were fulfilled.
Interpreting requests FY22/23 FY23/24 FY24/25 FY25/26
Requests / bookings received
Requests / bookings fulfilled
Q3. Which provider(s) deliver the Trust’s interpreting services, and what was the annual expenditure with each provider for each of the four financial years?
And for each current interpreting contract, please state the date the contract came into effect, its current end date, and whether there is an option to extend (and if so, until when)
Provider (please name) FY22/23 spend (£) FY23/24 spend (£) FY24/25 spend (£) FY25/26 spend (£) Start date End date Extension option (Y/N and until when)
Provider 1
Provider 2
Provider 3
Provider 4
Provider 5
Q4. Through which procurement framework(s) or contract(s), if any, are these services commissioned (for example a regional or ICB-level framework, or a local Trust-level contract)?
Where possible, we would be grateful to receive the information in an electronic, machine-readable format (for example Excel or a searchable PDF).
If any part of this request would exceed the appropriate cost limit under section 12 of the Act, please answer the remaining parts and contact us so that we can refine the scope, rather than refusing the request in full. Where information is already published or available in an existing report, a link or reference is sufficient.
We understand you are required to respond within 20 working days of receipt. If any part of this request is unclear, please contact us and we will be glad to clarify.
Yours faithfully,

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Pride Month

This is an information request relating to Pride month 2026

Please include the following information:
•
•
• Whether any events have been organised for Pride month. If so please provide the date, start and end time, and title/topic of the event
•
•
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• Whether any LGBT themed merchandise has been purchased for Pride month. i.e. since the beginning of the 2026/27 financial year. If so
• please provide me with information on what has been purchased and the cost
•
•
•
• Whether the organisation has sponsored any Pride events. If so which events and please provide details of the nature of the sponsorship
• (particularly the financial value)
•
If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.
If you have any queries please don’t hesitate to contact me via email or phone and I will be very happy to clarify what I am asking for.

I would prefer a response via email, but if this is not possible, I will gladly accept letters to the address below.

Please acknowledge this information request as soon as possible.

Kind regards,

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Translation and Interpretation Services

, ,

Hi,

I am writing to request information under the Freedom of Information Act 2000 regarding your organisation’s expenditure on translation and interpretation services, including those provided by companies such as Language Line Solutions, thebigword, DA Languages, Prestige Network, Word360, and Capita Translation and Interpreting, among others.

Please provide the following information for the last six financial years in the format as below:

1. Please provide the total annual expenditure on translation and interpretation services for each financial year.

Financial Year Total Expenditure (£) Notes
2019/20
2020/21
2021/22
2022/23
2023/24
2024/25

2. For each financial year, please provide a breakdown of the above expenditure by service type.

Financial Year Spoken (Face-to-Face) Interpretation (£) Written Translation Services (£) Telephone Interpretation Services (£) Other (£)
2019/20
2020/21
2021/22
2022/23
2023/24
2024/25

3. For each financial year, please provide the total spend with each individual provider/supplier of translation and interpretation services.

Please list each provider separately. If you used multiple providers in a given year, add one row per provider for that year. If a cell does not apply, please leave it blank.

Financial Year Provider/Supplier Name Service Type Total Spend (£)
2019/20
2020/21
2021/22
2022/23
2023/24
2024/25

If any of the above information is not held, partially held, or is subject to an exemption, please confirm this and provide the information that is available.
Many thanks,

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Commissioning and Costs of Level 2 Female Rehabilitation Beds

Subject: Freedom of Information request – commissioning and costs of Level 2 female rehabilitation beds

Please note this FOI was originally sent to NHS ICB Gloucestershire but we have been advised to redivert the query to ghc.FOI@nhs.net

Under the Freedom of Information Act 2000, I am requesting the following information. Please provide information relating to Level 2 female inpatient rehabilitation beds commissioned or funded by your ICB. For the most recent complete financial year (2024/25, or the latest year for which data is held), please provide:

Costs
1. The lowest daily cost (£ per bed day) paid by the ICB for a Level 2 female rehabilitation bed.
2. The highest daily cost (£ per bed day) paid by the ICB for a Level 2 female rehabilitation bed.
3. Where applicable, whether any of the costs above include a stepped or enhanced rate, for example a higher daily rate for an initial admission period.
o If so, please indicate:
 The daily rate(s).
 The duration for which the enhanced rate applies.
4. If held, the average daily cost (£ per bed day) paid by the ICB for Level 2 female rehabilitation placements over the same period.

Observations
1. Please confirm whether enhanced observations (e.g. 1:1, 2:1) are:
o Included within the standard bed day rate, or
o Charged in addition to the bed day rate.
2. Where enhanced observations are charged additionally, please provide:
o The range of hourly or daily costs charged.
o Whether these costs are paid directly by the ICB or pass through from provider invoices.

Commissioning model
1. Please indicate how Level 2 female rehabilitation beds are primarily commissioned by the ICB:
o Block contract (fixed number of beds).
o Spot purchase / case by case placement.
o A mix of block and spot purchasing.
2. If a block arrangement is in place:
o The number of beds included in the block (if held).
o Whether the block rate differs from spot purchased rates.
Activity
1. The number of Level 2 female rehabilitation placements funded by the ICB during that period (headcount rather than bed days).

If information is held across multiple providers or contracts, please provide a summary response rather than provider level detail.
If any part of this request is not held, please confirm this.

Many thanks.

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Nicotine, digital well-being and alcohol campaign spending 2023-2025

This is a freedom of information request relating to campaigns run by your trust involving nicotine, alcohol and digital well-being, and the spending on such in 2023, 2024 and 2025. Please provide me with the following information:

1. The total number of awareness or health promotion campaigns run by the trust primarily targeting:

a) Nicotine, smoking, or vaping cessation/awareness.

b) Alcohol consumption reduction or awareness.

c) screen time or general digital well-being

2. Financial and Supplier Breakdown:

a) The official name/title of any campaign.

b) The total financial expenditure (specifying external marketing, advertising, or media spend where possible). If a campaign spanned multiple calendar years, please provide the breakdown by year.

c) The names of any external PR firms, advertising agencies, or suppliers contracted to deliver or design the campaign.

3. Campaign Materials:

a) Where available, please provide digital copies, internet links (URLs), or electronic versions of the promotional literature, artwork, videos, or materials used in these campaigns.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.
If you have any queries please do not hesitate to contact me.

Best Regards

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Trust and Service Branding Expenditure

Dear FOI Team,

I am writing to make a request for information under the Freedom of Information Act 2000.

Please provide the following information:

1. Primary Trust Branding (including deviations from the standard NHS logo) Please provide:

The total amount the Trust has spent on creating, developing, or refreshing any primary organisational branding that deviates from the standard NHS Identity guidelines and the standard NHS logo provided by NHS England.

This includes any work undertaken to create or maintain Trust‑specific logos, symbols, design elements, or visual styles that are not part of the NHS national identity system.
For any such branding, please state:

– Whether the work was carried out in‑house or by an external supplier
– Names of any external suppliers used
– Amounts paid for each project

2. Branding for Individual Services / Departments / Programmes For any branding, sub‑branding, or visual identity created for individual services, departments, programmes, initiatives, or projects, please provide:

– Total spend for each branding project
– Whether the work was carried out in‑house or externally
– Names of external suppliers used, where applicable
– Amounts paid for each project

3. Time Period

Please provide information covering the last five financial years, or the most recent period for which data is held.

4. Cost Breakdown (if available)

If possible within the cost limits, please provide a breakdown of expenditure by:

– Consultancy or design fees
– Digital asset creation
– Printing or physical materials
– Implementation or rollout costs

If detailed breakdowns are not held, please provide whatever itemised data is available.

Yours faithfully,

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Patient Information Leaflets

Subject: Freedom of Information Request – Patient Information Leaflet Management –

Dear Freedom of Information Officer, I am writing to make a request under the Freedom of Information Act 2000.

Please provide the following information about the management of patient information leaflets:

1. OPERATIONAL RESPONSIBILITY The job title(s) of the person(s) or team responsible for the development, production, approval, and management of patient information leaflets (including printed and digital materials).

2. DOCUMENT VOLUME AND PRODUCTION – The approximate number of patient information leaflets currently maintained by the Trust – The software or system(s) used to produce and manage these leaflets (e.g., Microsoft Word, desktop publishing software, dedicated patient information management systems)

3. REPORTING STRUCTURE The job title of the senior manager to whom the person(s)/team(s) in question 1 directly report.

4. BOARD-LEVEL ACCOUNTABILITY The job title of the Board-level executive with overall accountability for patient information materials.

5. GOVERNANCE FRAMEWORK If the Trust has a formal policy or governance document covering patient information leaflets, please provide: – The document title and version number – The job title of the Board-level signatory or accountable executive named in that document – OR a copy of the policy itself if more convenient Please note: I do not require personal data such as names or contact details – job titles and reporting structures are sufficient.

If any part of this request is likely to exceed the cost limit under Section 12 of the Act, please advise how the request could be refined. I would prefer to receive this information in electronic format. I look forward to your response within 20 working days as required by the Act.

Yours faithfully

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Translation and Interpretation Costs by Language in 2024

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Dear Gloucestershire Health and Care NHS Foundation Trust,

I wish to make a freedom of information request and would be grateful if you could supply the following information within twenty working days:

From January 2024 to December 2024, the total expenditure on translation and interpretation services, broken down by language these services were provided in (specifying the target language for each).

Best wishes,

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Sexual Health

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Under the Freedom of Information Act, we would like to request the following information from your Trust. We would be grateful for any information you can provide, and if you are unable to answer certain questions, please complete the remaining questions. In line with the latest classification, Vaginismus and Dyspareunia have been redefined under the same diagnostic category, Genito Pelvic/Pain Penetration Disorder (GPPPD). GPPPD is a combination of painful sex, penetration difficulties and involuntary vaginal muscle spasm. Therefore, any information on the three conditions would be appreciated.

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Agency and Bank Staffing for Internal and External Communications

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Dear Freedom of Information Officer,

Request for Information: I request the following information under the Freedom of Information Act 2000 regarding temporary worker usage for communications roles.

Definition of Scope: For the purposes of this request, “communications” refers to any function or team managed, hosted, or funded through the Trust’s structures (including work performed for Integrated Care Boards (ICBs), regional partnerships, or shared service models) that encompasses:

Internal or external communications functions;

Media relations or the Press Office;

Social media management and digital content;

Marketing and brand management (where these sit within the communications structure).

Definition of Personnel: For the purposes of this request, the term “agency” refers to all temporary or non-permanent staff, including those engaged via an external recruitment agency, a Managed Service Provider (MSP), or the Trust’s internal “Staff Bank” where such an arrangement exists.

Timing and Cooperation: To ensure the data provided is accurate and aligned with your internal reporting cycles, I am happy to allow the necessary time for your teams to complete the December 2025 (Month 9) month-end close before running these reports. I recognise that the holiday period may impact administrative capacity and I seek a collaborative approach to ensure the provision of a complete and reconciled dataset.

Please provide the following data:

1. 2025/26 Actuals and Outturn Forecast

1a. Provide the total number of days a temporary worker was employed via an agency or bank for the communications roles defined above from 1 April 2025 to the end of the December 2025 (Month 9) reporting period. (If data is only held in hours, please provide the total hours and specify the standard working day length).

1b. Provide the current projected year-end outturn for the total number of agency/bank days for these roles for the full 2025/26 financial year (ending 31 March 2026).

1c. Provide a breakdown of these days by Agenda for Change (AfC) Band or job title.

2. 2026/27 Planned Requirements

2a. Provide the total number of days currently budgeted or forecasted for agency-provided or bank communications staff for the 2026/27 financial year.

2b. Funding and Management Qualifier: This request explicitly includes all agency and bank requirements managed or funded through the Trust, regardless of whether the end-user is the Trust itself, an ICB, or a regional partnership.

2c. Financial Qualifier: Note that I am requesting the currently held financial forecasts and draft budget allocations for 2026/27 as they exist at the time of this request. If these forecasts do not yet segment requirements by specific band, please provide the overall forecasted budget for temporary staffing within the communications function.

Public Interest and Statutory Compliance: This information is requested to ensure transparency regarding the use of public funds and the efficiency of NHS staffing structures. There is a clear and compelling public interest in disclosure regarding how authorities manage workforce budgets and their reliance on non-permanent staffing models.

Requirement for Third-Party Data: If this information is held on your behalf by a Managed Service Provider (MSP) or Master Vendor, note that under Section 3(2)(b) of the Freedom of Information Act 2000, this information is deemed to be held by the public authority. I respectfully request you immediately retrieve this data from your provider to fulfill this request without delay.

Format of Response: Provide this data in a machine-readable format (Excel or CSV). Please include separate columns for: “Band/Role Title,” “Actual Days (YTD),” “Forecasted Outturn (25/26),” and “Planned Requirement (26/27).”

To ensure full compliance and avoid data processing delays, provide the requested information in a machine-readable Microsoft Excel (.xlsx) or CSV format, specifically organized into separate columns for Role Title, Actual Days (YTD), Forecasted Outturn (25/26), and Planned Requirement (26/27).

Cost of Compliance If you estimate the cost of compliance will exceed the statutory limit, please prioritize the data for Section 1 (2025/26). Under Section 16, please advise how I might refine the remainder of the request to bring it within the limit.

Yours faithfully,

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Interpreting Service Request Spend June 2024 to June 2025

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I am writing to request the following information under the Freedom of Information act.

• Volume of requests for F2F interpreting for spoken languages last 12 months (July 2024 to June 2025)

• Spend on F2F interpreting for spoken languages last 12 months (July 2024 to June 2025)

• Volume of requests for BSL interpreting last 12 months (July 2024 to June 2025)

• Spend on BSL interpreting last 12 months (July 2024 to June 2025)

• Volume of requests for telephone interpreting for spoken languages last 12 months (July 2024 to June 2025)

• Spend on telephone interpreting for spoken languages last 12 months (July 2024 to June 2025)

• Volume of requests for video interpreting for spoken languages last 12 months (July 2024 to June 2025)

• Spend on video interpreting for spoken languages last 12 months (July 2024 to June 2025)

• What are the top 10 languages requested in the last 12 months (July 2024 to June 2025)

• Are you currently engaged in a contract with a language service agency/multiple agencies?

• What is the name of those agencies?

• If a contract for language services/interpreting is in place, what date does this end on?

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NHS Translators – 2022/23 – 2023/24 – 2024/2025

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This is an information request relating to nhs translators
Please include the following information for the following financial years 2022/23, 2023/24 and 2024/25:
• Trust’s overall spending on Translation and Interpreting Services
• Total translators employed by the Trust
• The hourly pay for in-house interpreters
• What languages do they cover
• Total number of in-person/face to face interpreting sessions booked (break down by language and clinical area)
• How many appointments or procedures have had to be rescheduled/cancelled due to interpreter

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

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Citizen Engagement Platform

Dear Gloucestershire Health and Care NHS Foundation Trust,

The information that we require, under the Freedom of Information Act, is as follows:

1) Do you use a Citizen Engagement platform?
2) If so, what tools do you use?
3) How much do you spend annually on a Citizen Engagement tool?
4) Which month & year does your contract with your supplier end?

A citizen engagement platform is a digital tool or system designed to facilitate communication, interaction, and participation between citizens and government or public institutions. Its goal is to make civic involvement easier, more transparent, and more effective.

These platforms can be used by governments, cities, or organisations to:
Collect feedback on policies, services, or community issues Conduct surveys and polls Enable reporting of local issues, like potholes or graffiti Share updates, news, and documents with the public Encourage participatory budgeting or co-creation of solutions

Examples include tools like Granicus (EngagementHQ), CitizenSpace, SurveyMonkey, Qualtrics or Commonplace They can play a major role in increasing transparency, accountability, and trust in public decision-making.

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Response to Courts Clarification in the Vs Women’s Scotland

I request all information, including directions to staff concerning new policies, regarding the response to the supreme courts clarification in the Vs Women’s Scotland, which clarified that the word woman in the Equality act 2010 means Adult Human Females and sex refers to biological sex. I particularly request any guidance provided to locations such as hospitals, GPs and any treatment centres with regard to single sex services, information regarding the provision of facilities such as toilets, locker rooms, changing facilities and who has access to them, and any disputes having arisen from policies being single sex only.

I request any documentation on policy after the ruling in April 25 that deals with these issues or details plans to go against the law and plans to allow men to enter women only spaces or access to single sex women’s services. I also request any directive or documents that have mentioned needing further clarification from the EHRC.

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Social Media Management and Listening Tools

1) Do you use a social media management platform?
2) If so, what tools do you use?
3) What is your annual spend on a Social media management tool?
4) What dates does your contract with your current supplier end (in the format of [month/year]) ?
5)Do you use a social listening / media monitoring platform?
6) If so, what tools do you use?
7) What is your annual spend on a social listening / media monitoring tool?
8) What dates does your contract with your current supplier end (in the format of [month/year])

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