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Freedom of Information request Payroll/Pensions/HR/Workforce/Smartcards

Response published: 12 March 2026
Contracts

FOI Request

Dear Gloucestershire Health and Care NHS Foundation Trust Under the Freedom of Information Act 2000, please could I request the following information: Payroll and Pensions Outsourcing Does your organisation outsource its payroll and pensions function? If yes, please provide: • The name of the outsourced service provider • The contract duration (in years) • The contract end date Outsourced Payroll and Pension (yes/no)? Name of the outsourced service provider? Contract duration (in years)? Contract end date? Payroll and Pension Services Workforce and HR processes Does your organisation outsource any other workforce and HR processes? If yes, please confirm: •Which workforce and HR services your organisation outsources, to which supplier(s) Smartcard production and management. Does your organisation outsource smartcard production & management? If yes, please provide: •The name of the outsourced service provider If no, please confirm: •Which department is responsible for providing the service •Whether you provide this service to other organisations If you require any clarification, please feel free to contact me. I would appreciate it if you could email your response at your earliest convenience. Regards,

FOI Response

Freedom of Information Request – Ref: FOI 057-2026

Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

Payroll and Pensions Outsourcing

1. Does your organisation outsource its payroll and pensions function? If yes, please provide:

  • The name of the outsourced service provider
  • The contract duration (in years)
  • The contract end date

Our response:

Outsourced Payroll and Pension

(Yes / No)

 Name of the outsourced service provider? Contract duration (in years)? Contract End Date
Payroll and Pension Services Yes Gloucestershire Hospitals NHS Foundation Trust (Service Host) Ongoing Ongoing

You asked:

Workforce and HR processes

2. Does your organisation outsource any other workforce and HR processes?

Our response:

No.

You asked:

2a.  If yes, please confirm which workforce and HR services your organisation outsources, to which supplier(s)

Our response:

Not applicable.

You asked:

Smartcard production and management.

3. Does your organisation outsource smartcard production & management?

Our response:

The Trust does not outsource smartcard production and management.

You asked:

3a. If yes, please provide the name of the outsourced service provider

Our response:

Not applicable.

You asked:

3b. If no, please confirm which department is responsible for providing the service

Our response:

HR and Recruitment.

You asked:

3c. Whether you provide this service to other organisations

Our response:

No.

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.