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Corporate Governance

Artificial Intelligence (AI)

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Dear Sir or Madam,

I am writing to request information under the Freedom of Information Act 2000. This request concerns your organisation’s strategy, governance, and use of artificial intelligence (AI).

For the purposes of this request, artificial intelligence refers to software or systems that perform tasks normally requiring human intelligence, including machine learning, computer vision, natural language processing, and predictive analytics.
I would be grateful if you could provide the answers to the relevant questions by completing the table attached at the end of this request.

1. AI leadership – Does the trust have named leaders for clinical AI tool evaluation and implementation? If so, please provide their names, NHS job titles and NHS email addresses?
2. AI Strategy and Planning – Does the trust have an artificial intelligence (AI) strategy, roadmap, or equivalent strategic document? If yes, please provide a copy or link.
3. AI Policies – Does the trust have approved policies specific to the development, procurement, or use of AI tools? If yes, please provide copies.
4. Governance and Oversight – Does the trust have a dedicated governance committee or formal mechanism reviewing AI initiatives for ethical and safety considerations? If yes, does it include clinical representation?
5. Use of AI in Clinical Care – Is the trust currently using AI tools in clinical care? If yes, does the trust conduct regular audits and use standardised methodologies (e.g. dashboards) to assess financial, clinical, and operational impact?
6. AI Literacy and Training – Does the trust offer AI literacy or skills training for the following staff groups? Please indicate yes/no and provide brief details.

(a) Clinical staff
(b) Technical staff (e.g. clinical scientists)
(c) Operational staff (e.g. secretaries, MDT coordinators and managers).

NHS Trust Name Please confirm the name of the NHS trust

Name(s) of AI evaluation and implementation lead(s) Please add (separate by a “;”/semicolon if more than one lead)

Job title(s) of AI evaluation and implementation lead(s) Please add (separate by a “;”/semicolon if more than one lead)

Email address(es) of AI evaluation and implementation lead(s) Please add (separate by a “;”/semicolon if more than one lead)

Q2: Local AI Strategy Yes/No (delete as appropriate)
Q3: Local AI Policies Yes/No (delete as appropriate)
Q4a: Local governance Yes/No (delete as appropriate)
Q4b: Clinical representation for AI governanceGovernanceClinical Yes/No/Not applicable (delete as appropriate)
Q5: Current AI use Yes/No (delete as appropriate)
Q5b: AI use audit Yes/No/Not applicable (delete as appropriate)
Q5c: AI use impact assessment Yes/No/Not applicable (delete as appropriate)
Q6a: AI training for clinical staff Yes/No (delete as appropriate)
Q6b: AI training for clinical staff Yes/No (delete as appropriate)
Q6c: AI training for operational staff Yes/No (delete as appropriate)

If any part of this request exceeds the cost limit under Section 12 of the Act, please advise which elements could be refined.

If the information is not held, please confirm this.

Thank you very much for your help.

Yours faithfully,

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Business Case, Procurement and DPIA Templates and Guidance

Dear FOI Team
I would like to request the following information:
1. Your organisation’s internal business case template (blank), and any current internal guides or best practice documents for staff on how to prepare or write a business case. Please include criteria, requirements, or assessment checklists if available.
2. Any internal guides or standing instructions for your budgetary committee(s) on how business cases are to be assessed or reviewed, including any scoring methodologies, criteria, or objective assessment processes.
3. Your current procurement strategy template (blank), or any process documentation relating to the waiver process that may run alongside the business case.
4. Your organisation’s standing financial instructions (SFIs), or equivalent document governing procurement thresholds and authorisation limits.
5. Your Data Protection Impact Assessment (DPIA) template (blank), and any supporting internal guides for staff on how to complete a DPIA.
6. A single example of a business case for a project or solution involving digital technology or a digital supplier, approved by your organisation in the last 18 months. Please redact or remove any information that is commercially sensitive or personal data as required by law. If your organisation has not approved any such business case in this period, please provide an example from the last 18 months for a project or solution involving an external supplier (not involving digital technology). If neither are available, please confirm this.
If any of the above information is not held, or only held for certain departments or areas, please provide what is available and indicate the applicable directorate/area.
Please provide documents in a machine-readable format (such as PDF, DOCX, or XLSX) wherever possible.
If you believe responding to this request in full would exceed the FOIA cost limit, I would be grateful for advice and assistance as to how I might refine or reduce the scope to bring it within limit.
Thank you for your assistance.

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Incidents of Sexual Violence

Dear Sir,

FOI request: Governance related to sexual offending at the trust

1) Please disclose by each of the following years, the total number each year of incidents of sexual violence (including sexual assault and rape) reported by the trust to the Care Quality Commission:

2021/22
2022/23
2023/24
2024/25
2025/26 YTD

2) If the data is held centrally and can be easily processed within FOIA limits, please advise how many of the incidents of sexual violence in the period April 2021 to 2026 YTD were perpetrated against patients.

3) It has been reported by the media that a patient was raped whilst under the trust’s care in the last financial year.

Please confirm if this is the case.

Please advise if and when the CQC was informed of this serious incident

Please advise:

a) if this incident took place on trust premises
b) whether the patient was under inpatient care
c) if the patient was detained under the Mental Health Act

Please advise what review if any has been undertaken by the trust, and what learning and Safeguarding improvements have been made since the incident.

4) Please advise if the trust undertakes any benchmarking to compare its rates of sexual violence against other comparator trusts, the results of any such benchmarking and any action plans arising.

Yours,

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Hospital Wards

Dear Gloucestershire Health and Care NHS Foundation Trust,

i. The name of each ward. e.g Ward 2
ii. The location of each ward. e.g Stroud General Hospital iii. The speciality of each ward. e.g Cardiology iv. The number of beds on each ward.

Yours faithfully,

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Translation and Interpretation Costs by Language in 2024

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Dear Gloucestershire Health and Care NHS Foundation Trust,

I wish to make a freedom of information request and would be grateful if you could supply the following information within twenty working days:

From January 2024 to December 2024, the total expenditure on translation and interpretation services, broken down by language these services were provided in (specifying the target language for each).

Best wishes,

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DSPT-Relevant Current & Incoming Suppliers

Dear Gloucestershire Health and Care NHS Foundation Trust,

Under the Freedom of Information Act 2000, please provide the following information:

1. A list of all external suppliers, contractors, or partner organisations who currently fall within the remit of the NHS Data Security & Protection Toolkit (DSPT) for your organisation.

This includes any supplier that handles patient data, accesses NHS systems, or provides digital, software, cloud, data-processing, or cyber-security services requiring DSPT compliance.

2. A list of any new, incoming, or planned suppliers (contracted or due to go live within the next 12 months) who will fall within the DSPT remit for the same reasons.

3. For each supplier identified in Q1 or Q2, please confirm (if recorded):

– Whether they are required to maintain a “Standards Met” DSPT submission

– The date you last checked or verified their DSPT status (or expected verification date for new suppliers)

4. Does your organisation maintain an internal register or log of DSPT-relevant suppliers (including planned or onboarding suppliers)?

– If yes, please provide the relevant extract.

– If no, please confirm that no such register exists.

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Alzheimer’s Claims

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To whom it may concern,

Please provide me with the following information under the Freedom of Information Act.

How many negligence claims related to Alzheimer’s Disease has your trust received in the years 2021, 2022, 2023, 2024 and 2025? Can you please provide the number per year and not as a total.

If this is too much, could you please just provide the year 2024 and 2025.

Can you also provide how much has been paid out for these negligence claims for each year – 2021, 2022, 2023, 2024 and 2025? Can you please provide the number per year and not as a total.

If this is too much, could you please just provide the year 2024 and 2025.

If it is not possible to provide some of the data requested, I would be grateful if you could provide whichever elements of this FOI request are eligible for release.

Therefore, if it is possible to ascertain within the prescribed time limit, without having to provide a fee for further investigations, please respond in electronic form with all the information above to my email address.

Thanks,

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NHS cyber governance and board oversight (2018–2024)

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Please provide information for the period 1 January 2018 – 31 December 2024 (inclusive) or the most recent complete year available.

1. Governance framework — The framework used for cybersecurity governance (e.g. NCSC CAF, DSPT, ISO 27001) and the year of its latest board approval.
2. Board review frequency — How often the board or an executive committee formally reviews cyber resilience or cybersecurity governance (e.g. annually, quarterly, ad hoc).
3. Most recent review — The title and month/year of the latest board or committee paper or report relating to cyber resilience (no internal findings required).
4. Reporting line — The current reporting structure for cybersecurity governance (e.g. CISO → CIO → Board).
5. External assurance — Whether the Trust has undergone external assurance such as CAF self-assessment, DSPT validation, independent audit, or security testing (e.g. penetration test / red-team). If so, please indicate only the type and frequency, not the scope or results.
6. Concurrent improvement programmes — Approximate number of cybersecurity-related improvement programmes or initiatives active concurrently in a typical year (2018–2024) and trend (increasing/decreasing/stable).
7. Internal coordination — Whether a steering group, programme office, or committee coordinates concurrent cybersecurity initiatives within the Trust, and its reporting level (executive/board).
8. Cross-Trust coordination — Whether the Trust participates in structured coordination or information-sharing mechanisms with other NHS Trusts or regional bodies on cyber-resilience governance (e.g. ICS cyber networks), and at what level (regional/national).
9. Board learning — Whether board-level training sessions or workshops on cyber resilience have been held since 2018, and in which years.

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Printing / Mail Rooms / Electronic Records

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Dear Gloucestershire Health & Care NHS Foundation Trust
Please answer the following questions:
Print Room
1. Do you have a print room equipped with one/more high-speed production device/s to handle large volume printing?
2. Is this run by your own staff or outsourced to a third-party provider?
3. If run internally, how many full-time equivalent (FTE) run this facility?
4. Number of devices & model type/s?
5. Name of incumbent supplier?
6. Contract start / end date and length of any option to extend?
7. If outsourced, please advise contract start / end date and length of any option to extend?
8. Was this contract awarded through a framework? If yes, which one used?
9. Annual spend (ex VAT) covering equipment & staff costs or total outlay if this service is outsourced
External Print
1. Do you outsource any print requirement to an external supplier/s (for example to print forms, booklets, leaflets, manuals, posters, banners etc)?
2. Name of incumbent supplier/s?
3. If this arrangement provided under contract, please advise start / end date and length of any option to extend?
4. Was this contract awarded through a framework? If yes, which one used?
5. Alternatively, was this awarded through a DPS arrangement?
6. Annual spend (ex VAT) for this service over the past 12 months?
Mail Room (Inbound and/or Outbound)
1. Do you have your own in-house Mail Room operation?
2. If yes, how is the service run – physical or digital mail distribution?
3. Is this run by your own staff or outsourced to a third-party provider?
4. If run by your own staff, how many full-time equivalent (FTE) staff run this facility?
5. If outsourced, please advise name of current provider, contract start / end date and length of any option to extend?
6. Was this contract awarded through a framework? If yes, which one used?
7. Annual spend (ex VAT) covering running and staff costs or total outlay if this service outsourced?
8. Do you use a Hybrid Mail service as part of your patient communications approach?
9. If yes, please (a) name supplier (b) contract start / end date (c) framework through which this awarded?
Medical records / Digital Forms / Storage
1. Have you yet to start, partly started or completed scanning your medical records?
2. If started or completed, was this handled in-house or by an external company? If yes, please name the supplier
3. Have you digitalised all your forms and are running a PiP (Paperless in Patient) approach (from the point of patient presentation to them leaving are all patient records digitalised)?
4. If you are not using a PiP approach, do you scan your end of episode material?
5. Do you store medical records on site or is this handled off site by an external company? If yes, please name supplier
6. Do you use a digital HR staff onboarding and administration system that interfaces with ESR to support HR processes and workflows?
Finally, who at the Trust is responsible for these arrangements?

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Patient Safety Systems – Learning

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In 2023 you were kind enough to provide information regarding your patient safety systems for the first part of a 2 year project investigating national reporting trends following the introduction of the Learn from patient safety events (LFPSE) service.

Your help and support are invaluable for this work. This is the final stage of this study and if you can help again with the following 2 questions that will enable the study to be completed.

1) When did your trust complete transition to the Learn from patient safety events (LFPSE) service (Month/Year) ?

2) What is now the minimum number of data fields that a member of staff must complete to submit a patient safety report please? (This may vary with different subtypes of report so please provide the lowest number of data fields that is possible, you were previously able to provide this in 2023)

I appreciate the work required and if your trust would like a copy of the output of the completed study reviewing number of patient safety incidents submitted per member of staff related to number of minimum data fields pre and post LFPSE please let me know and when completed I will share this with you.

Thank you for your help and support,

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Complaints – IT Operations

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Dear FOI Team,

I am requesting the following information under the Freedom of Information Act:

The number of complaints raised against the IT Ops department of Gloucestershire Health and Care NHS Foundation Trust between 2020 and 2025.

A summary of the nature of these complaints.

The outcomes of any investigations or resolutions.

Any internal governance reviews or audits related to IT service delivery during this period.

Please confirm receipt and let me know if any clarification is needed.

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Patient Notes — Paper and Electronic

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I would like to request the following information under the Freedom of Information Act.

Question 1:
– Are PATIENT NOTES* in your trust: all paper, all electronic, or a mixture of both?
– If patient notes are primarily electronic:
– When did the trust transition from paper to electronic?
– What is the name of the electronic patient record platform used?
– If patient notes are primarily paper:
– Are there plans to transition from paper to electronic? If yes, when?
* ‘Patient notes’ here refers to written documentation of clinical encounters with patients, completed by a healthcare professional.

Question 2:
– Are DRUG CHARTS in your trust all paper, all electronic, or a mixture of both?
– If drug charts are primarily electronic:
– When did the trust transition from paper to electronic?
– What is the name of the electronic prescribing system used?
– If drug charts are primarily paper:
– Are there plans to transition from paper to electronic? If yes, when?

Question 3:
– Do the following departments in your trust use paper PATIENT NOTES (either partially or fully)? Please indicate Yes, No or Not sure / Not applicable.
– Inpatient wards
– Outpatients

Question 4:
– Do the following departments in your trust use paper DRUG CHARTS (either partially or fully)? Please indicate Yes, No or Not sure / Not applicable.
– Inpatient wards
– Outpatients

Question 5:
– Are fax machines still used in any part of your trust? (Yes / No)

If you have any queries, please don’t hesitate to contact me on ssantospaulo@bmj.com

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Trusts Spend on Legal Cases – 2020 to 2025

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I would like to request the following information from under the Freedom of Information Act 2000:

1. The amount of money spent by the trust on legal cases (or law firms) defending it against whistleblowers, against claims of workplace discrimination, and defending it in employment disputes in the last five financial years.

Please can the data be broken down by each year for the last five financial years (2020/21, 2021/22, 2022/23, 2023/24, 2024/25).

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Contact Details for Legal Correspondence from Third Parties

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I am writing to request information under the Freedom of Information Act 2000.
After reviewing your website and other publicly available information, I have not been able to identify the appropriate contact details for third parties (such as suppliers or service providers) to send formal legal correspondence to your organisation.
Please could you confirm the following:
1. Whether your organisation has one or more specific teams, departments, or named individuals responsible for receiving formal legal correspondence from third parties.
2. The relevant postal address(es), email address(es), and telephone number(s) that such correspondence should be directed to. If responsibility differs by type of issue (e.g. contractual, procurement-related, legal) or by region, please provide the details for each as applicable.
3. If this information is already published, please confirm where it can be found.
This request is made in the public interest to ensure there are clear and transparent routes for formal engagement with public authorities.

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Trust’s Infrastructure

I am writing to make an open government request for all the information to which I am entitled under the FOI Act 2000.

Can you please provide an update on your Trust’s Infrastructure, including aspects of Database software, Wifi coverage, and Virtualisation? The questions are in the attached spreadsheet, which I would be grateful if you could fill in.

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Paper Medical Records

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I recently came across a published FOI response from another requester regarding the med recs EDM System. After reviewing the details, I’m seeking information about paper records instead and would like to raise an FOI. Given that medical records are important information assets containing Personally Identifiable Information (PII), some of which will be sensitive, I am particularly interested in how the Trust manages (or who manages!) and safeguards paper medical/health records.
I’ve had a look at the NHSE ERIC data but can only see on-site and off-site spend. Nothing around the number of paper records etc. therefore could you have a look at the below request? Most of it should be in your info asset logs, registers and/or DPIAs so hopefully the request is not too much of an impact.
Paper Medical Records Management
How many paper medical records does the Trust have as a data controller?
How many primary on-site record libraries are there? (Just looking for primary storage locations, not local departmental stores etc. as that would take a long time to repply to).
How many off-site record libraries are there?
Is records management outsourced for some paper medical records?
Is records management outsourced for all paper medical records?
How many records are Trust-managed and how many are outsourced to a records management provider?
If some or all records management is outsourced, what is the records management provider(s) company name(s)?
Is the company (if more than 1, please list) a Data Controller and/or a Data Processor for the Trust?
How many records has the Trust authorised and had destruction undertaken for within the last two years (2022/23 & 2023/24)?
Was destruction undertaken by a BS15713 provider?
If yes, which of the following are they accredited to: BS15713:2009 or BS15713:2023?
If records management is outsourced, does this include active records (records that have been in active circulation within the last three years)?
If records management is outsourced, does this include dormant records (records that have been in active circulation in the last four to eight years)?

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Scam/Fake QR Codes in Hospital Car Parks

I am writing to request information from the local authority under the Freedom of Information Act 2000.

It relates to occurrences of scam/fake QR codes in hospital car parks. I would be interested in the following information relating to any incidents of this in hospital car parks owned or controlled by your trust:

– Have hospital parking enforcement officers (or equivalent role with oversight over hospital car parks) recorded/noted any incidents of fake or scam QR codes in hospital car parks owned or controlled by the trust? (Yes or No)

– If the trust uses 3rd party operators to manage their hospital car parks – have these operators made the trust aware of any incidents of fake/scam QR codes in these car parks? (Yes or No)

– Has the trust received any reports from members of the public relating to incidents of fake/scam QR codes in these car parks?

– if yes to any of the above, please provide details of (i) how many and (ii) which sites these incidents took place at.

– If held, please also provide documentation relating to the most recent five incidents (this may include photos/internal reporting/correspondence etc, redacted where necessary)

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Community/Patient Public Involvement on Research Board

May I please ask for the following information under the FOI act.

1. Does your NHS Trust/Board have an executive board where health research strategy for the hospital/s is set? e.g a Research and Innovation Board or other relevant high-level board.
2. If yes, is there a PPIE (patient public involvement engagement) representative on this board with the specific remit to provide insights into research agenda setting from the perspective of a patient with lived experience of health issues or as a member of the public/community? [I am not referring to the presence of a lay chair].
3. Is there a PPIE advisory structure (e.g. board, committee, panel) which provides PPIE insights to inform the work of the executive board? (not within individual study groups- I refer to high level feedback into your research strategy meetings).
4. If yes to question 2, 3, 4 or 5, please provide the most recent minutes/agenda with a list of members with designated roles/remits (not names).
5. Are PPIE representatives remunerated?
6. Do you require PPIE representatives to do any training? If yes, please specify e.g NIHR training or in house-training.
7. I realise that some of this information may already be available. However, I was unable to locate it. So, if it is, please provide me with a link to the data.

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NHS Car Parking Fines

Please provide me with the following information under the Freedom of Information Act.

Based on your latest available data, how many fines have been handed out to members of staff at your Trust in 2024 for issues related to car parking? This could include parking in the wrong area, not having a permit etc.

If possible, please provide data broken down by year by calendar year.

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Pay-outs for Nurses following Employment Tribunal

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I would like information on employment tribunal (ET1) claims involving nursing staff at your organisation.

Please answer the following 4 questions under the Freedom of Information Act and see example answers as a guide.

For each financial year between 2020 and 2025 (or the latest available date), please provide yearly figures for the below:

1. The number of employment tribunal claims bought by nurses, trainee nurses and nursing associates against the trust. [example answer: 2020 – 0, 2021 – 2, 2022 – 0, 2023 – 1, 2024 – 1]

2. The outcome from each claim [E.g. withdrawn, won, lost- e.g: In 2020, 1 was in favour of the claimant, 2 were in favour of the respondent, 1 was discontinued/settled out of court]

3. How many cases each year led to an employment tribunal ruling the organisation must pay costs to the claimant, and how much was paid [example answer: 2020 – 1 case, £0 paid; 2021 – 2 cases, £12,000 paid; 2022 – 3 cases, £0 paid; 2023 – 0 cases, £0 paid, 2024 – 3 cases, £0 paid]

4. If possible, please break down each claim by type [e.g. public interest disclosure, unfair dismissal, discrimination]

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Formularies and Committees

We would like to request the following information from Gloucestershire Health & Care NHS Foundation Trust

1) We have the following formularies listed as used by the organisation:
Gloucestershire Joint Formulary
Please confirm if this is correct and if not, please provide any relevant online links or copies of formularies.

2) We understand the following committees maintain the formularies in question 1:
One Gloucestershire Medicines Optimisation Board (OGMOB)
Please confirm if this is correct. If not correct, please list the relevant committees with the corresponding formulary.

3) Does the organisation have representation on the committees listed in question 2?

4) Are any of the above formularies listed in question 1 dominant when making prescribing decisions or does this depend on therapy area? Please say which is the dominant formulary of the organisation.

5) If you use a PDF formulary, have you considered moving it to an online platform like Netformulary, and if yes, when are you planning to do so?

6) Request for Re-use
If your organisation does hold this information and is able to share it, then I would like to submit the following request for re-using the information:

We (IQVIA) request permission to re-use the information provided as part of independent analyses commissioned by our clients. The contents of the reports will not be made available publicly but may be used by other IQVIA Group entities and service suppliers. The information in the reports will be presented in a factual manner with all publication details staying true to the publisher.

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Whistleblowing policy

1. Please answer yes or no. In January 2025 was your Trust conducting any… internal review / investigation / report being compiled… into a consultant that has had concerns raised about him or her (i.e.. a whistle-blower has come forward and named the person)?
2. Please answer yes or no. In January 2025 was your Trust conducting any… internal review / investigation / report being compiled… into a junior doctor that has had concerns raised about him or her (i.e.. a whistle-blower has come forward and named the person)?
3. Please answer yes or no. In January 2025 was your Trust conducting any… internal review / investigation / report being compiled… into a nurse that has had concerns raised about him or her (i.e.. a whistle-blower has come forward and named the person)?
4. Please answer yes or no. Has your Trust conducted / started or concluded an internal or external review / investigation of a medical member of staff since January 1st 2023 following a whistle-blowers or patient raising concerns?
5. Please answer yes or no. If you answered yes to question 4 – did the member of medical staff being investigated continue to have contact with patients whilst the… review/investigation/report being written… was ongoing?
6. If you answered yes to Question 4, is the member(s) of staff that was investigated / reviewed still working at your Trust following the review conclusions?
7. If you answered yes to Question 4, for those reports that have concluded, was the member of staff that was investigated / reviewed found to have fallen short of the standards your Trust would expect from their medical staff?
8. If you answered yes to Question 4, how many members of medical staff were reviewed/ investigated following an internal whistle-blower raising concerns?
9. If you answered yes to Question 4, was the whistle-blower also investigated?
10. Please answer yes or no. Do you have any experience of a malicious whistle-blower? If yes, please share further details if able.
11. Please share any review conclusions / reports / write ups where possible.
12. Please share any further details of your whistle-blower policy here. How do you manage whistle-blower when they raise concerns?

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Enterprise Application

The information I require relates to the organisation’s software contract, please send me the organisation’s primary contract around the types of contracts below.

I require the organisations to provide me with the following contract information relating to the following corporate software/enterprise applications:

A. Enterprise Resource Planning Software Solution (ERP) -this is the organisation’s main

ERP system and may include service support, maintenance and upgrades.

B. Primary Customer Relationship Management (CRM) Solution-this is the organisation’s main

CRM system and may include service support, maintenance and upgrades. Example of CRM systems the organisation may use could include Microsoft Dynamics, Front Office, Lagan CRM, Firm step

C. Primary Human Resources (HR) and Payroll Software Solution-this is the organisation’s main

HR/payroll system and may include service support, maintenance and upgrades. In some cases, the HR contract maybe separate to the payroll contract please provide both types of contracts. Example of HR/Payroll systems the organisation may use could include iTrent, Resource link.

D. The organisation’s primary corporate Finance Software Solution-this is the organisation’s main

Finance system and may include service support, maintenance and upgrades. Example of finance systems the organisation may use could include E-Business suite, Agresso (Unit4), eFinancials, Integra, SAP

In some cases you may come across contracts that provides service support maintenance and upgrades separate to the main software contract, please also provide this information in the response following the requested data below.

For each of the categories above can you please provide me with the relevant contract information listed below:
1. Software Category: ERP, CRM, HR, Payroll, Finance

2. Name of Supplier: Can you please provide me with the software provider for each contract?

3. The date in which these applications were implemented

4. The brand of the software: Can you please provide me with the actual name of the software. Please do not provide me with the supplier’s name again please provide me with the actual software name.

5. Description of the contract: Please do not just state two to three words can you please provide me with detailed information about this contract and please state if upgrade, maintenance and support is included.

Please also include any modules included within the contract as this will support the categories you have selected in question 1.

6. Number of Users/Licenses: What is the total number of user/licenses for this contract?

7. Annual Spend: What is the annual average spend for each contract?

8. Contract Duration: What is the duration of the contract please include any available extensions within the contract.

9. Contract Start Date: What is the start date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

10. Contract Expiry: What is the expiry date of this contract? Please include month and year of the contract. DD-MM-YY or MM-YY.

11. Contract Review Date: What is the review date of this contract? Please include month and year of the contract. If this cannot be provided, please provide me estimates of when the contract is likely to be reviewed. DD-MM-YY or MM-YY.

12. Contact Details: I require the full contact details of the person within the organisation responsible for this particular software contract (name, job title, email, contact number).

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Information on Friends and Family Test Survey Contract

Under the Freedom of Information Act, could you kindly provide details in respect to your contract for Friends and Family Test Surveys.

1.Are you currently using a 3rd party provider platform to manage the FFT surveys ?, if so please provide the name?
2.Actual spend from the Start of the contract to the current date with costs detailed per annum.
3.Initial Start date of the contract?
4. Expiry date of the original contract?
5. Is there an extension option in the contract ? How many extension terms are available ? and what stage of extensions are you currently on ?
6. If nearing extension has a decision been made on extending the contract and to what period?
7. The pay bands of staff and Whole Time Equivalents directly responsible for the management of the Friends and Family Test.
8. Kindly advise on all the methods of collecting feedback used : ( For example, online survey,telephone survey, sms outbound and inbound , paper forms). Including volumes of each.
9.Name & Job Title of the senior staff (outside of procurement) responsible for this contract?

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511-2023

What is the approximate size of the population you serve?
How many staff do you currently employ?
How many AHPs do you currently employ?
What AHP services do you offer?

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