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Contracts > Managed Print Services Agreement

Freedom of Information request Managed Print Services Agreement

Response published: 16 June 2026

FOI Request

Dear FOI Team, I am writing to request the following information under the Freedom of Information Act 2000 regarding your organisation’s Managed Print Services Agreement(s): 1. Please confirm the name of the supplier(s) currently providing the managed print or multifunction device services? 2. Please confirm the approximate number of devices included (MFDs/printers)? 3. Whether the contract includes software solutions (e.g. print management tools such as Papercut, Kofax, Uniflow)? 4. Please confirm whether the Managed Print Service Agreement is an on-premises or cloud-based solution? 5. Please confirm if the Trust Manages the Server / Infrastructure or if this is managed by the incumbent? 6. Please confirm the following Contract details: o Contract start date o Contract end date o Contract length (including any extension options) o Annual contract value or estimated total contract value. o Contracted volumes - Mono & Colour. o If no contracted volumes, please confirm the approximate annual mono and colour volumes? 7. Please confirm whether the contract was awarded via a framework and state which one. 8. If available, please indicate whether the organisation intends to re-tender the service upon contract expiry. If any of the information is already publicly available, please provide a link to where it can be accessed. I look forward to receiving your response. Kind Regards,

FOI Response

Freedom of Information Request – Ref: GHC-16062026-291490

Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

1. Please confirm the name of the supplier(s) currently providing the managed print or multifunction device services?

Our response:

Cannon UK Limited.

You asked:

2. Please confirm the approximate number of devices included (MFDs/printers)?

Our response:

252 printers on our estate – these being a mix of MFD’s and small print devices only.

You asked:

3. Whether the contract includes software solutions (e.g. print management tools such as Papercut, Kofax, Uniflow)?

Our response:

UniFlow Print management is in use.

You asked:

4. Please confirm whether the Managed Print Service Agreement is an on-premises or cloud-based solution?

Our response:

On premises.

You asked:

5. Please confirm if the Trust Manages the Server / Infrastructure or if this is managed by the incumbent?

Our response:

On premises.

You asked:

6. Please confirm the following Contract details:

o Contract start date – Contract end date
o Contract length (including any extension options)
o Annual contract value or estimated total contract value.
o Contracted volumes – Mono & Colour.
o If no contracted volumes, please confirm the approximate annual mono and colour volumes?

Our response:

Contract start date – Contract end date –  03 January 2022 to 02 January 2027

Contract length (including any extension options) –  5 years

Annual contract value or estimated total contract value –  Annual – £185k

Contracted volumes – Mono & Colour  –  N/A see below

If no contracted volumes, please confirm the approximate annual mono and colour volumes? – FY 2025/2026 Mono: 3,130,031 Colour 3,683,003

You asked:

7. Please confirm whether the contract was awarded via a framework and state which one.

Our response:

Crown Commercial Services.

You asked:

8. If available, please indicate whether the organisation intends to re-tender the service upon contract expiry.

Our response:

Yes.

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.