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What Do They Know

Contact Centre / Telephony Provision

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Dear Gloucestershire Health and Care NHS Foundation Trust,

Under the Freedom of Information Act 2000, I am requesting the following information relating to the contact centre and telephony systems used to support your trust’s crisis line and/or Single Point of Access (SPA) service:

The name of the supplier(s) providing your contact centre / telephony platform for these services.
The start date and end date (or renewal date) of the current contract with this supplier.
Whether the contract includes any extension options, and if so, the length and terms of those extensions.
The number of mental health advisors (or equivalent call-handling staff) licensed to use the contact centre system.
The number of concurrent users the system is licensed for, if this differs from the total number of advisors.
The estimated annual cost of this contract (or total contract value, if annual figures are not held).

Please number your responses to match the questions above.

For clarity, this request relates specifically to the contact centre / call handling technology used to manage incoming calls to your crisis line or SPA , not to clinical or case management systems used after a call has been triaged.

Yours faithfully,

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Framework Agreements

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I am writing in relation to the recently published Contract Award Notice for the Supply of Electricity.

Under the Freedom of Information Act 2000, I would be grateful if you could provide the following recorded information relating to this procurement:

1. Please confirm the framework agreement from which the contract was called off, including the framework reference number (if not already publicly available).
2. Please provide any recorded information, including any business case, option appraisal, procurement strategy or approval documentation, setting out the reasons for selecting this framework and Public Buying Organisation for the procurement.
3. Please confirm whether, prior to selecting West Mercia Energy, the Trust considered any alternative procurement routes or delivery models for the procurement of its electricity supply, including other Public Buying Organisations, framework providers, third-party intermediaries (TPIs) or direct market procurement. If so, please provide any recorded evaluation, option appraisal, business case or comparison undertaken, together with the recorded reasons for selecting the chosen procurement route.
4. Please provide the estimated annual electricity consumption (kWh) covered by the contract.
5. Please provide any recorded information showing how value for money was assessed prior to awarding the contract, including any benchmarking, financial appraisal or comparison of procurement options.
6. Please provide the name, job title and department of the officer responsible for contract management following award.

If any of the requested information is considered exempt under the Freedom of Information Act 2000, please specify the exemption(s) relied upon and provide any information that can reasonably be disclosed.

I look forward to your response within the statutory 20 working day period.

Yours faithfully,

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Federate Data Platform (FDP)

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Dear Gloucestershire Health and Care NHS Foundation Trust,

This is a request for information under the Freedom of Information Act 2000 regarding how the introduction of apps related to the rollout of the Federated Data Platform have impacted waiting list management in your trust.

Please can you answer all five parts of the following question and supply the information in PDF format.

Thank you in advance for your assistance with this enquiry.

1. If the FDP is currently live at your trust and you are using any of the following four apps:

Referral to Treatment (RTT) validation tool Inpatient Care co-ordination solution (Inpatient CSS) tool Outpatient Care co-ordination solution (outpatient CSS) tool Patient Led Validation (PLV) tool

a) Please can you provide the total number of waiting list removals, removed using or as a result of using these apps, per app in the last 12 months.

b) Please can you provide a breakdown of total removals related to each app by Index of Multiple Deprivation quintile? Please can these be presented as counts and percentages (e.g. 20% of removals fell into IMD1).

c) Please can you give a breakdown of total removals related to each app by age group. Suggested age brackets are <18, 18-25, 26-34, 35-49, 50-65, >65,- Please can these figures be presented as counts and percentages.

d) Please can you give a break down of total removals related to each app by sex. Please can these figures be presented as counts and percentages.

e) In regards to the patients who were removed from waiting lists referenced in part a), how many were re-referred to the waiting list they were removed from within one month? Please can these figures be presented as counts and percentages.

Yours faithfully,

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Internal assessment & evaluation processes for apps related to FDP rollout

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Dear Gloucestershire Health and Care NHS Foundation Trust,

This is a request for information under the Freedom of Information Act 2000 regarding the local rollout and implementation of the Federated Data Platform (FDP). Please could you provide full answers to the following two questions and supply copies of the documents requested where appropriate.

In the below questions the term live, in relation to the FDP, refers to the trust having the platform available for use, known as a local instance. If the trust has a live local instance, but has not adopted or trialled any FDP apps, please only answer question 2.

1. a) If the FDP is currently live at your trust, please can you describe the process/methodology by which the trust has internally monitored the roll out of individual apps in terms of effectiveness, potential risks, patient impact/engagement, appropriate data management and cost effectiveness. Please could you specify the types of assessment tools used, and provide copies of them including, but not limited to copies of the following documents:

– Data protection impact assessments.
– Equality impact assessments.
– Information governance committee assessments/reports.
– Risk assessments.
– Business case.
– Board minutes discussing the Federated Data Platform.
– Implementation plan.
– Academic research or evaluations

b) Please could you also list any working groups or committees which had oversight of, or responsibility for, the roll out and evaluation of FDP apps and what their remits were.

2. If your trust is live (has an active local instance of the FDP), but has not deployed any Apps, please can you:

I) Explain why no apps have been deployed.
ii) Are you currently looking at trialling or adopting any FDP apps.
Iii) If yes to the above, please name each app you are considering and when you are looking at adopting them.

Please can you supply all information in PDF format.

Yours faithfully,

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Adoption of IHRA definition and Contact Details

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Dear NHS Trust,

Request for Information under the Freedom of Information Act 2000 (FOIA)

1. We are a law firm and act for Health Workers 4 Palestine (“HW4P”), a private company limited by guarantee (Company number: 15544250). HW4P advocates for the rights of Palestinian health workers, and its aims include ensuring that healthcare workers are protected and supported globally during humanitarian crises and armed conflict.

2. The purpose of this letter is to submit a FOIA request on HW4P’s behalf, expeditious compliance with which is necessary for its vital work. The request is set out at paragraphs 4-5 below.

3. As set out below, in line with ICO Guidance we ask for a prompt response to this request, and note that in any case a response is required within 20 working days.

Request for Information

4. Please confirm whether your Trust has (i) adopted or intends to adopt, or (ii) has formally decided not to adopt, the International Holocaust Remembrance Alliance’s (‘IHRA’) definition of Antisemitism. Please provide the body (e.g. Board or named committee) which has made that decision and the date of that decision.

5. Please provide:

a. the email address of your Trust’s Chief Executive Officer (or alternatively, the appropriate email address of the office of the Chief Executive Officer), and
b. the email address to be used for service of legal correspondence and proceedings on your Trust (e.g. the legal team’s email address).

We look forward to your response promptly and in any case within the required 20 working days.

Yours faithfully,

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Temporary and Permanent Agency Labour Spend

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Dear Gloucestershire Health and Care NHS Foundation Trust,

Please could you provide me with the following information:

-Total Non clinical Temporary agency spend from August 2025 to date. ( including admin and clerical roles, ancillary, IT, corporate functions and scientific, technical and clinical coding )

-Agencies used for non clinical recruitment from August 2025 to date.

-Spend broken down by agency from August 2025 to date.

-Please advise if you use an agency for permanent recruitment.

– What framework you use- such as CCS RM6277 , HTE

Yours faithfully,

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Prostate Specific Antigen/suspected prostate cancer referral thresholds

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Dear Gloucestershire Health and Care NHS Foundation Trust,

1. Do you have a Urology department who see suspected prostate cancer patients referred from the community?

2. What criteria are used to triage (Accept or Reject) referrals from the community, for patients with suspected prostate cancer, including Prostate Specific Antigen (PSA) thresholds and Digital Rectal Examination (DRE) for asymptomatic patients? Please include specific PSA levels used as well as any other criteria

3. What criteria are used to triage (Accept or Reject) referrals from the community, for patients with suspected prostate cancer, including PSA thresholds and DRE for symptomatic patients? Please include specific PSA levels used as well as any other criteria

4. How does your service define symptomatic and asymptomatic for suspected prostate cancer referrals?

5. Do you apply different thresholds or criteria for higher-risk groups (e.g. Black men, men with family history)?

6. For the calendar year 2025:
a. How many patients were referred on the suspected prostate cancer pathway?
b. Of these, how many were classified by the referrer (or by your triage) as asymptomatic?
c. How many were classified as symptomatic?

7. For the same period, how many referred patients had their 2WW referral rejected? Please break this down, if possible, by:
a) Asymptomatic vs symptomatic
b) Rejected primarily due to PSA level below threshold

8. Please provide a copy of your suspected prostate cancer referral form for both asymptomatic and symptomatic patients?

Yours faithfully,

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Eating Disorder Service

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I would like to request from SEDS and The Sussex Family Eating Disorder Service, for each of the calendar years 2022, 2023, 2024 and 2025 (to date, if full-year data is not yet available):

1. The total number of referrals and admissions to the Eating Disorders Services at Brownhill.

Where possible, please:

• Provide the data broken down by year.
• Provide a separate figure for patients admitted with a primary diagnosis of Anorexia Nervosa.

If diagnostic breakdowns are recorded using ICD-10 or ICD-11 codes, please include the codes:

F50.01: Anorexia nervosa, restricting type.
F50.02: Anorexia nervosa, binge eating/purging type.
F50.00: Anorexia nervosa, unspecified.

If a breakdown by diagnosis is not readily available within the cost limit, please provide the aggregate totals only.

If the Trust does not hold some or all of this information, please confirm this and direct me to the appropriate body where possible.

I would prefer to receive the information in electronic format (Excel or CSV).

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Menopause‑After‑Cancer Counselling Provision

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I am writing to request the following information under the Freedom of Information Act 2000.

1. Please provide details of all menopause services currently available at your trust for patients experiencing treatment‑induced or cancer‑related menopause.

– Please include service names, whether they are cancer‑specific, and any referral pathways.

2. Please provide the number of patients referred to menopause services for cancer‑related or treatment‑induced menopause for the last five financial years (2021/22, 2022/23, 2023/24, 2024/25, 2025/26).

3. Please provide the number of patients who attended these services following referral, for the same years.

– If available, include first appointments, follow‑ups.

4. Please provide the average and longest waiting times for access to menopause services for oncology patients for each of the last five financial years.

If parts of the request exceed the cost limit, please process the remainder and advise which questions would need refining.

Please send your response electronically to this email address.

Kind regards,

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EHRC consultation

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Dear Gloucestershire Health and Care NHS Foundation Trust,

I hope you are well. Between 20 May and 30 June 2025, the Equality and Human Rights Commission (EHRC) ran a consultation on proposed changes to their Code of practice for services, public functions and associations (the consultation).

I would like to please request a copy of your trust’s response to this consultation. I am aware some bodies submitted responses to the consultation via the EHRC’s web form, while others submitted documents formatted themselves.

I would be grateful if you could provide me with what was submitted to the EHRC by the trust, in whatever format it is held – whether a document that was copied from into the EHRC’s form, a PDF file, a printout of the completed form, or however you hold the information.

If you have already published this information then I apologise and would be grateful please if you could direct me to where exactly it is available.

Yours faithfully,

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Multi-Functional Devices (MDF) Fleet

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Dear Gloucestershire Health and Care NHS Foundation Trust,

Please can you provide the following information, under this freedom of information request?

1). Number of printers and multi-functional devices you have?

2). Suppliers of devices in question 1?

3). Contract dates for devices in question 1?

4). Planned procurement activity around replacement of your printers and multi-functional devices including any preferred framework route?

5).please also confirm any print management software currently in use?

6). Please can you confirm the contact details for the person responsible for overseeing you print solution?

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FDP Rollout

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Dear Gloucestershire Health and Care NHS Foundation Trust, This is a request for information under the Freedom of Information Act
2000 regarding the local rolllout and implementation of the Federated Data Platform (FDP), provided by Palantir Technologies.

Please can you provide me with the following information:

1) Is the Trust already using the FDP? If the Trust isn’t already using the FDP can you please provide me with a specific rollout date?

2) It has been widely reported that there have been hidden and unbudgeted for costs to implementing the FDP at local and national levels. What is the projected and locally budgeted for cost of the rollout and implementation of the FDP that hasn’t already been provided for by NHSE national funding from the initial FDP contract? This might include, but is not limited to, extra training costs, staff costs, consultancy workers, hardware, software, licenses, or other IT related costs.

4) What new jobs or roles have been created within the Trust to enable the implementation, development and running of the FDP? What other internally allocated resources in relation to the rollout and implementation of the FDP are there?

3) What FDP instances/apps/products are currently in use and what are planning to be rollout out?

I would like to receive the information in a PDF format.

Yours faithfully,

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Advanced Practitioners

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Dear NHS Trust/ Board,

Please could you provide us with the following information relating to advanced practitioners:

1.
Please provide the total number of advanced practitioners employed in your Trust/Board for each of the years 2021 to 2025. If possible, please break this information down by department or specialty.

2.
a)Please could you provide the salary range for advanced practitioners employed in your Trust/Board for each of the years 2021 to 2025.

b) Please could you provide the total salary expenditure for advanced practitioners employed in your Trust/Board for each of the years 2021 to 2025.

3.
Please could you provide the total number of hours worked by advanced practitioners employed in your Trust/Board for each of the years 2021 to 2025.

4.
a) Please could you provide us with any existing documentation which describes the job duties and responsibilities of advanced practitioners within your Trust/Board.

b) If not covered in existing documentation, please confirm whether in your Trust/Board advanced practitioners ever

i) make referrals to other specialties
ii) hold crash / emergency bleeps

5.
Within your Trust/Board, please could you tell us

a) if advanced practitioners are ever deployed on medical rotas

b) if advanced practitioners are permitted to cover doctor rota gaps

c) what grade of doctors advanced practitioners are permitted to cover for

d) if merged/tiered/general rotas with mixed staffing groups are used and if so, which types and grades of clinicians appear on these rotas.

6.
a) Please provide us with a copy of bank shift rotas currently used for all medical and non-medical roles within your Trust/Board

b) Please provide us with the current hourly rate-range paid to advanced practitioners working bank shifts in your Trust/Board, broken down by years of service if applicable.

Yours faithfully,

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Organisation Chart – Digital, Data and Technology (DDaT)

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Dear Gloucestershire Health and Care NHS Foundation Trust,

I am writing to you under the Freedom of Information Act 2000 to request the following information regarding the Digital, Data and Technology departments of your organisation:

I would like to request an organisation chart for all C-Suite, Directors (including Associates), Heads of Department and Managers within these departments.

Please provide the information in the form of a table, inserted in an email.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance, under your Section 16 obligations, as to how I can refine my request to be included in the scope of the Act.

In any case, if you can identify ways that my request could be refined please provide further advice and assistance to indicate this.

I look forward to your response within 20 working days, as stipulated by the Act.

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Agency v Bank

Dear Gloucestershire Health and Care NHS Foundation Trust,

I would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the request below:

Provide the average hourly total cost to the Trust, for both Band 5 and Band 6 nurses in the most recent financial year. Provide costs for:

Agency staff Band 5 & Band 6 Nurses (including all agency fees)

Bank staff Band 5 & Band 6 Nurses (including all associated on-costs)

Permanent staff Band 5 & Band 6 Nurses (including all associated on-costs)

When calculating the above, please include all relevant costs to the Trust’s end for each staffing type. This should cover, but not be limited to:

Temporary staffing team costs (e.g., recruitment/booking team salaries, systems)

Training provision and professional development

Compliance and pre-employment checks

Risk management and governance costs

Please present the figures in a clear, digestible format so that a direct comparison between agency, bank, and permanent hourly rates can be made.

If possible, please also provide a short summary showing the percentage difference between each staffing route (agency vs bank, bank vs permanent).

If any of the information is already held in a digestible report or staffing cost breakdown, please provide this instead of producing a new dataset.

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Artificial Intelligence

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I am writing to request information under freedom of information legislation, regarding your organisation’s use of artificial intelligence (AI) technology/technologies.

I would be grateful if you could provide the following detail:

1) AI Systems in use
A list of tools, platforms or systems currently deployed or being piloted/trialled.
The purpose and function of each of the above.
The departments or services where these are operational.

2) Procurement and development
Details of any contracts, tenders or partnerships with external providers for AI solutions.
Total expenditure on AI related technologies over the past three financial years, broken down by year.

3) Governance and Ethical Oversight
Copies of, or information relating to, any internal policies, frameworks or guidance documents relating to the use of AI.
Any ethical review processes or risk assessments conducted prior to deployment.
Details of any group responsible for the oversight of AI use within your organisation.

4) Impact on Workforce
Any assessments, reports or internal communications regarding the impact of AI on staffing levels, job roles or workforce planning (including recruitment, redundancy).
Information on any roles that have been automated, restructured or made redundant due to AI implementation.
Details of any training, redeployment or upskilling initiatives offered to staff in response to the adoption of AI.
Any consultations with trade unions or staff representatives regarding AI-related changes.

5) Performance and Evaluation
Evaluations, audits or performance reviews of AI systems, as referenced in section 1.
Evidence of how AI systems have affected service delivery, decision-making or operational efficiency.

6) Data protection and privacy
Types of data used to train or operate AI systems, including whether this data is synthetic or not.
Measures in place to ensure compliance with data protection legislation, including the DPA 2018 and UK GDPR.
Procedures for handling bias, transparency and accountability in AI decision-making.

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Mortuaries – NHS Trusts

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Dear NHS Trust officers,

I’m writing to request some information under the Freedom of Information Act.

For each month in the past 2 years (Aug 2023 – Aug 2025), please let me know:
1) the Number of people’s bodies that were moved between hospitals’ mortuaries
2) the Median and Maximum number of days for a body to be released from a hospital mortuary to a funeral director

Please provide such data electronically, ideally as a spreadsheet.

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413-2024

I would like to submit a request for a disclosure of information relating to your NHS trust’s Information Technology IT. Spend, and your current HIMSS EMRAM and INFRAM scores.

Can you please provide your trust’s IT spend for the following financial years:
FY 2021-2022:
FY 2022-2023:

Which HIMSS EMRAM score have your Trust currently achieved 0-7.:
Which HIMSS INFRAM score have your Trust currently achieved 0-7.:
If your Trust are working towards achieving a new HIMSS EMRAM or INFRAM level, what level is this, and when will it be achieved:

Definitions:
Electronic Medical Record Adoption Model EMRAM. – is an eight-stage model, scored from stages zero least mature. to seven most mature.. At each stage, organisations need to demonstrate a progressive and eventual removal of paper, higher pervasiveness of use and compliance statistics, and an increasing reliance on automation and clinical decision support.
Infrastructure Adoption Model INFRAM. – The eight-stage INFRAM measures the maturity of a healthcare facility’s IT infrastructure across five areas: mobility, security, collaboration, transport and data centre.

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085-2023

Dear Gloucestershire Health and Care NHS Foundation Trust,

Please can you provide the data that answers the following questions:

– What is the current waiting time from referral to first appointment for mental health therapy in general, and what was the waiting time 1, 5, and 10 years ago?

– What is the current waiting time from referral to first appointment for the following, and what was the waiting time 1, 5, and 10 years ago?
Cognitive behavioural therapy CBT.
Guided self-help
Counselling
Behavioural activation
Interpersonal therapy IPT.
Eye movement desensitisation and reprocessing EMDR. Mindfulness-based cognitive therapy MBCT. Psychodynamic psychotherapy Couple therapy

– What other mental health therapy options do you offer and what are the waiting times from referral to the first appointment, currently, 1, 5, and 10 years ago?

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115-2023

For each year 2020 – 2022., please confirm how many cyberattacks your Trust has suffered?

For each year 2020 – 2022., please confirm how many cyberattacks have resulted in the halting of or delay in delivery of care or services to patients?

For each year 2020-2022., please confirm:

The GBP £. value of budget allocated to cybersecurity

What percentage of the Trust’s entire budget for the financial year was spent on cybersecurity?

How many times in the last 12 months have you audited your third-party suppliers’ cybersecurity measures?

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Communications & Public Relations Spend

Under the Freedom of Information Act, I would like to request the following information:

Please provide your total spend on communications and public relations for the last three financial year’s 20/21,21/22,22/23. For each year I would like a breakdown containing the following information:

Spend on communications and public relations activities.
Total number of communications and public relations employees.
Total salary cost for all communications and public relations employees

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073-2023

“I am writing to request information under the Freedom of Information Act 2000, relating to the trusts implementation of the ‘NHS Charges to Overseas Visitors. Regulations 2015, as amended by the NHS Charges to Overseas Visitors. Amendment. EU Exit. Regulations 2020’, hereafter referred to as ‘the charging policy’.

The following requests relate to the expenditure and income generated from the ‘charging policy’, excluding any generated through private paying patients or monies claimed back from countries as part of any reciprocal healthcare arrangement.

>>> [QUESTION 1] <<< As per the trusts application of the 'charging policy' for each financial year from 2015-2023 please provide i. the total number of and ii. the total value of: 1a. Invoices generated 1b. Payments received 1c. Credit notes issued after a patient has been invoiced for care and later found to be eligible for free treatment 1d. Invoices written off for accounting purposes due to a patient being considered destitute as per the conditions set out in 13.72 and 13.73 of the charging policy. 1e. Debts passed onto debt collection agencies for recovery due to non-payment. For each of the above requests from 1a to 1e inclusive, please provide a breakdown by speciality, department, or similar categorisation see appendix 1 for example formatting.. >>> [QUESTION 2] <<< Please provide a breakdown by speciality, department, or similar categorisation of i. the number of patients currently on a repayment plan with the trust for debt incurred under the charging policy and ii. a breakdown by value of repayment - For example, the number of patients paying £1/month, £5/month, £10/month, etc. see appendix 1 for example formatting.. 2a. Please also provide the number of patients who entered a new payment plan with the trust, for each financial year from 2015-2023. >>> [QUESTION 3] <<< Please share any formal or informal criteria, policies, procedures, or similar the trust currently uses or has used from 2015 - 2023 to determine how: a. A patient's debt is managed b.The trust agrees upon the value of a patient's monthly repayment plan. >>> [QUESTION 4] <<< For each financial year from 2015-2023, please provide the total number of patients whose information has been shared with the Home Office in relation to a debt: a. Greater than £500 owed for more than 2 months b. Greater than £500 owed for less than 2 months c. Less than £500 For ease of work, I have attached an example formatting aid to assist data tabulation in the following link, which may be of use to your team. https://eur01.safelinks.protection.outlook.com/?urlequalshttps%3A%2F%2Fdocs.google.com%2Fspreadsheets%2Fd%2F1NzEDi4c7KJLhAIiyIrfvBVRA7Ts_cgyO6Y__x-O9qD0%2Fedit%3Fusp%3Dsharing&dataequals05%7C01%7CFreedomofInformation%40ghc.nhs.uk%7C91051b9275a5442b9e2808db56bba2c2%7Cf8120e622f9442d0beb68143b2f833fb%7C0%7C1%7C638199136118476908%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C2000%7C%7C%7C&sdataequalspHP%2Bs8tc9J1WEvugylJBkj98AuwK0N88K9KtKJ4ZR44%3D&reservedequals0 If my request is denied in whole or in part, I ask that you justify all deletions by reference to specific exemptions within the Act. I thank you in advance for your time and assistance and I look forward to hearing from you within the statutory 20 working days."

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405-2024

1. The number of nurses your organisation referred to the Nursing and Midwifery Council in each of the following years: 2019, 2020, 2021, 2022 and 2023.
2. The number of Midwives your organisation referred to the Nursing and Midwifery Council in each of the following years 2019,2020,2021, 2022 and 2023.

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080-2023

I am writing to make an open government request for all the information to which I am entitled under the FOI Act 2000.
Please proved information regarding the following systems:
1. Analytics BI that includes outcomes.
2. Child Health System
3. Health Information Exchange HIE.
4. Improving Access to Psychological Therapies IAPT.
5. Order Communications
6. Pathology
7. Population health management
8. Transfers of care system
9. Trust Integration Engine TIE.
10. Voice recognition

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265-2024

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1) Please confirm the manufacturer of your contact Centre system(s) that are currently in place?

2) How many contact center agents do you have?

3)Please confirm when your contact center contract runs out?

4) Please confirm which channels you are using today (I.E. voice, web chat, social media direct messaging, SMS, email, WhatsApp)?

5) How many standard telephone users do you have, what system do they run on and when does the contract run out?

6) Who in your organization is ultimately responsible for the contact center system? – Please provide the job title at least.

7) What clinical system do you use to?

8)What is the name of the 3rd party that provides maintenance / support your contact center system(s)?

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217-2024

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Please disclose how much (total £) the trust has spent on on-framework agency, off-framework agency, and bank staff in the past four full financial years (2020/21; 2021/22; 2022/23; and 2023/24).
In this instance, “on-framework” refers to organisations on NHS England’s list of approved staffing providers. “Off-framework” refers to those who are not on this list but still provide services to trusts.
The figures should pertain to totals in each financial year and overall since 1 April 2020 (i.e., the start of the 2020/21 financial year). If possible, please also disclose:
1. A breakdown by total for all three (i.e., £2m on “on-framework”, £800k for “off-framework”, £1.2m for bank) in each of the four financial years; and
2. If available, the top three specialties by spend in each of the four financial years (e.g., gynaecology, dermatology, cardiology).

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211-2024

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In relation to your supply of locum Psychiatrists for each grade and sub-specialty per month, please could you provide the answers to the requests below for the following periods?

i. Financial year 2022/2023
ii. Financial year 2023/2024
iii. April – September 2024

1. Please confirm the total number of vacancy requirements given out to framework and non-framework agencies for each agency
2. Please confirm the total number of shifts given out to framework and non-framework agencies for each agency
3. Please confirm the total number of agency locum doctors working per month, for each agency supplier divided between on and off framework.
4. Please confirm the total number of hours worked by agency locum doctors per month, for each agency supplier divided between on and off framework.
5. Please confirm the total number of unfilled vacancies (excluding locum filled posts) per month.

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253-2024

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In the past 12 months, please confirm

1) The number of written translation requests and how many were met (e.g. January 2023 – 2 requests / 2 met)
2) The number of pre-booked telephone interpretation requests and how many were met?
3) The number of on-demand telephone interpretation requests and how many were met?
4) The number of face-to-face interpretation requests and how many were met?
5) A breakdown of the number of Face to Face Interpreter requests by language (e.g. January 2023: Polish 80 / Romanian 62 / Bulgarian 50 / Urdu 22 etc for each language each month)
6) What % of Face to Face Interpreter requests were met?
7) How many Interpreters Did Not Attend their appointments?
8) How many patients did not attend their appointment?
9) How many patients who did not attend appointments needed an interpreter?
10) How many bookings were cancelled by patients last minute?
11) What was the total spending for the year across all interpretation and translation services?
12) Who is the incumbent provider for the Trust?
13) When did the current contract come into effect?

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260-2024

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Is FERN still operational and comprised of the same team members?
If yes, is this not counter to NHS England’s position statement that police should not be involved in care?
If no, what has replaced it and how has police involvement in care been “eradicated” as mandated by NHS England?

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215-2024

1. What is your annual IT Budget for 2024, 2025 & 2026?

2. Storage:
A) What storage vendor(s) and models do you currently use?
B) What is the capacity of the storage data in TB & How much of this is utilised?
C) What were the installation dates of the above storage vendor(s) and when do you estimate you will refresh them? (Month/Year)
D) Do you have any extended warranties, if so, with which supplier?
E) Which reseller(s) provides the technologies for part A and part D, what was the value of the contract(s), and when does the contract(s) end?

3. Server/Compute:
A) What number of physical servers do you have?
B) What server vendor(s) and models do you currently use?
C) What were the installation dates of the above server vendor(s) and when do you estimate you’ll refresh them? (Month/Year)
D) Do you have any extended warranties, if so, with which supplier?
E) Which operating systems are used?
F) Are you currently using VMWare, do you have any plan to move away from VMWare?
G) Which reseller(s) provides the technologies for part B/C, part D, and part F, what was the value of the contract(s), and when does the contract(s) end?

4. End User Technologies
A) How many users within your organisation receive a laptop or desktop device?
B) What laptop and desktop device vendor(s) and models do you currently use?
C) How many mobile phones are used within your organisation?
D) What mobile vendor(s) and network provider do you currently use?
E) Which reseller(s) provides the technologies for part B and part D and when does the contract(s) end?
F) Have you transitioned to Windows 11, or do you have a plan in place to transition to Windows 11.
G) Is your current device estate compatible with Windows 11?
H) What deployment methods are you using (e.g SCCM or Intune/Autopilot)?

5. Managed Print Services
A) What number of MFDs and production print devices do you have?
B) Who is the current vendor(s) and the suppliers(s) and when do these contracts end?
C) What is your annual spend on Managed Print Services?
D) Do you use any document management or scanning / storage services? If so please can you provide the details of the supplier and the end date of the contract.

6. ITSM/ESM & Business Process Automation
A) What IT Service Management / Enterprise Service Management tool do you currently use and who is the supplier?
B) When was your current system installed and when does the contract or support expire?
C) Do you utilise Business Process Automation or have a plan to implement this tooling?

7. Do you have a managed/shared service with any other organisations?

8. Do you normally purchase equipment and services as a capital investment (CapEx) or ongoing operational charges (OpEx)?

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197-2024

,

For all psychiatry grades (e.g. Consultant, SAS) and all sub-specialties (e.g. General Adult, Old Age, CAMHS) for the periods 2021/22, 2022/23, 2023/2024 and April to September 2024:

1. Please could you provide the data for total spend, for each locum agency used, divided between on and off framework

2. Please confirm the total number of agency locum psychiatrists working per month, for each agency supplier divided between on and off framework.

3. Please confirm the total number of hours worked by agency locum psychiatrists per month, for each agency supplier divided between on and off framework.

4. Please confirm the total number of unfilled vacancies (excluding locum filled posts) per month.

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188-2024

,

I wish to make an FOI request. Please provide the following information for the calendar years 2020, 21,22,23 and 24:

The number of foreign national attendances at A&E services provided by your Trust.

The number of places on waiting lists for elective procedures at your trust currently occupied by foreign nationals.

The number of treatment courses currently being provided by your trust to foreign nationals.

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187-2024

Could you please provide the following details:

1. Software Name and Supplier
The name of the current Decontamination Track and Trace software in use and the details of the supplier.

2. Duration of Use
How long has the Trust been using this Track and Trace solution?

3. Contract Start Date
The start date of the current contract for the Decontamination Track and Trace system.

4. Contract End Date
The end date of the current contract.

5. Current Contract Value
The total value of the current contract.

6. Procurement Framework (if applicable) If relevant, please provide details of the procurement framework used to award the contract.

7. Decontamination Manager
The name or job title of the current Decontamination Manager within the Trust.

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166-2024

,

1. Can you please disclose the Bank Staff Pay Rates for Doctors per month, by grade and specialty over the last 12 months.

2. Please also provide the average and highest charge rate for locum doctors, by grade and specialty over the same period.

3. Please provide the total number of locum doctors that have transferred to Bank over the last 12 months, please present the numbers in a monthly format and by grade and specialty.

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181-2024

,

Please provide information regarding the following 6 system contracts and their accompanying consulting support contracts:

1. Analytics (BI that includes outcomes)
2. BI & Data Warehousing
3. Digital Dictation
4. Improving Access to Psychological Therapies (IAPT)
5. Secondary Care EPS
6. Voice recognition

Please enter ‘No System Installed’ or ‘No Department’ under supplier name if your trust does not use the system or have the department:
a) System type –
b) Supplier name –
c) System name –
d) Date installed –
e) Contract expiration –
f) Is this contract annually renewed? – Yes/No
g) Do you currently have plans to replace this system? – Yes/No
h) Procurement framework –
i) Other systems it integrates with? –
j) Total value of contract (£) –
k) Notes (e.g. we are currently out to tender) –

Accompanying Consulting Support Contracts (if applicable):
l) Is there an accompanying consulting support contract for this system? – Yes/No
m) If yes, please provide the consulting firm’s name:
n) Consulting contract start date –
o) Consulting contract end date –

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400-2024

a. Who is responsible for your cleaning audit surveys?
b. Can you outline how cleaning audit surveys are completed?
c. What software, if any, is used to complete and report on cleaning surveys?
d. If you use software to complete cleaning audits, what was the original contract start and
end date?
e. If you use software to complete cleaning audits, what was the contract cost per year?
f. If you use software to complete cleaning audits, how was this procured Direct
award/tender etc..

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Information on Permit to Work in the NHS

I am writing to make a Freedom of Information FOI. request to obtain information regarding the Management of Permits to work PTW. on your sites. Could you kindly provide details on the following:

a. Which types of work require a Permit To Work to be completed on your sites?

b. Does your organisation utilise a software platform to issue, record, and provide evidence of completed works that require a permit?

c. If a software platform is used, please specify the name or type of software utilised to complete and evidence work permits.

d. Who within your organisation is responsible for the issuance, sign-off, and provision of evidence for Permits To Work?

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069-2023

Please can you tell me
1. what if any training in gender identity, your CAMHS staff and practitioners have received in the last 4 years,

2. who provided the training organisation.

3. Please confirm if you possess training resources supplied by the trainers.

4. If you do possess the training please confirm if it is stored in a location accessible to all clinical staff e.g a shared drive or common training resource.

5. How much any training cost.

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077-2023

O365 Licencing Questions:-

a.- Which Microsoft O365 do you use eg E3,E5?
b.- Do you use the NHS-shared O365 tenant?
c.- Do you procure O365 licences through Microsoft Enterprise Agreement EA. or Cloud Service Provider CSP.. Who is your supplier?
d.- When is your licencing renewal date/anniversary for these services?

Microsoft Telephony Questions

e.- Do you have Microsoft Calling Plans, if so how many licences users.
f.- Do you have other forms of Microsoft Telephony such as Direct routing/Operator connect? How many licences users. and which supplier?
g.- When is your licencing renewal date/anniversary for these services?

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395-2024

Thank you for your FOI request.

We do not have a patient portal/PEP and is not on our current pipeline to procure a patient portal / patient engagement platform PEP..

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122-2023

Please can you provide some clarification the below queries:

– Has the trust utilised Insourcing with the FY 22/23?
– What was the insourcing spend by the trust for 22/23?
– How was Insourcing procured by the trust? Was a particular framework used?
– Outside of procurement team who is the Senior Officer responsible for Insourcing?

For clarity, ‘insourcing’ is defined as: where an NHS organisation sub-contracts medical services/procedures. It differs to locum supply in that the full end to end service is provided, not just staff.

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347-2024

Please provide the following information in full for the years 2019, 2020, 2021, 2022, 2023.
Please note that I use the term ‘borderline personality disorder’ but would also like stats for ’emotionally unstable personality disorder’ if that is the diagnostic term that your trust uses..

1. Please provide your trust policy for borderline personality disorder diagnosis and treatment.
2. How much funding is received for the care of borderline personality disorder and how is this money spent?
3. How many adult patients are there within the trust with a diagnosis of borderline personality disorder?
4. What specialist treatments or therapeutic interventions do the trust facilitate for all patients diagnosed with borderline personality disorder?
5. How much does it cost the trust per year to provide medication to adults diagnosed with borderline personality disorder?
6. How many patients/service users with borderline personality disorder require in-patient care?
7. How much does it cost the trust to facilitate this in-patient care?
8. Does the trust provide dialectical behaviour therapy? If so, please provide the numbers of patients/service users who have used this service. If not, is there a plan to implement this treatment?
9. How many suicides of patients with borderline personality disorder have there been each year?
10. How many complaints have been lodged in relation to borderline personality disorder treatment?

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391-2024

It is believed that statistics and related information is electronically searchable by the Trust for the following matters and hence should fall well below the permissible timeframe for such FOI requests.

1. Given the recent national media coverage on sexual assaults in mental health settings, please state whether GHC Trust believe their own figures for sexual assault of inpatients were included in the national media story, and:
a. if not, explain why they not; or
b. provide a copy of the information provided.

2. For the period 1st Jan 2022 to 31st Dec 2023, please provide statistics for the number of internally documented incidents that may have included a sexual assault element within GHC Trust Hospitals, where possible, distinguishing numbers between the different inpatient settings

3. For the period 1st Jan 2022 to 31st Dec 2023, please provide statistics for the number of incidents of potential sexual assaults within GHC Trust Hospitals that were reported to Gloucestershire Police, where possible, distinguishing numbers between the different inpatient settings

4. For the period 1st Jan 2022 to 31st Dec 2023, please provide statistics for the number of incidents of potential sexual assaults or similar behaviours towards vulnerable patients within GHC Trust Hospitals that were reported to Gloucestershire Local Authority Safeguarding, where possible, distinguishing numbers between the different inpatient settings

5. For the period 1st Jan 2022 to 31st Dec 2023, please provide statistics for the number of incidents of potential sexual assaults or similar behaviours towards vulnerable patients within GHC Trust Hospitals that were reported to Care Quality Commission, where possible, distinguishing numbers between the different inpatient settings. Please also confirm whether CQC inspected during this period and what information excluding personal data. was disclosed to the inspection about sexual assaults within inpatient settings.

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433-2024

Under the Freedom of Information Act, I would like to request the following information:
For the last 3 tax year’s 23/22, 22/21, 21/20. please provide the total cost of:
Total number of staff hired with responsibility for freedom of information requests, full time equivalent. .
Total salary costs for staff with responsibility for freedom of information requests.
Total for all other costs associated with handling freedom of information requests.
Total number of freedom of information requests received, and total number responded with the requested information.

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346-2024

I’d be grateful if you could please confirm the adoption of a full Electronic Patient Record EPR. solution and Medical Device Integration MDI. solution across your NHS Trust by kindly providing a response to the following information request:
Please Note: Definitions of each solution type are provided at the bottom of this request.
***** EPR – Information Request *****
Current EPR Supplier Name?
System Name?
Contract Commencement Date?
Contract Expiration Date?
If no EPR is installed, can you please confirm the following:
Does your NHS Trust currently adopt a Patient Administration System PAS.?
If Yes, can you please confirm the NHS Trusts current PAS Supplier?
Does your NHS Trust have any plans to introduce a full EPR solution in the next two years?
***** MDI – Information Request *****
Does your NHS Trust currently adopt a Medical Device Integration solution across the Trusts ICU and Theatre departments to facilitate the exchange of data between Medical Devices Patient Monitors, Ventilators etc.. and Patient Information Systems such as an EPR, PAS or other Clinical Information Systems CIS.?
If so, can you please provide the following information:
Current MDI Supplier Name?
System Name?
Contract Commencement Date?
Contract Expiration Date?
If no MDI solution is installed, can you please confirm the following:
Does your NHS Trust have any plans to introduce an MDI solution in the next two years?

***** System Definitions *****
EPR – An electronic patient/health record is a digital version of a patient’s paper chart.
MDI – Medical Device Integration refers to the interoperable linking of medical bedside devices such as Patient Monitors, Ventilators etc.. to clinical information systems such as an EPR. to facilitate automated exchange of data between the systems, removing manual paper driven processes.
PAS – Core enterprise systems, containing a Master Patient Index. Typically used by NHS Trusts to document the patient journey e.g. patient arrival tracking, patient identification, clinician who managed the appointment, the treatment the patient received, diagnosis and next steps. This core functionality, required by every NHS Trust typically covers admission, discharge and transfer.

CIS – Is a general name given to any system which collects and stores patient data. These systems may be deployed at department level, hospital level or indeed across entire healthcare systems.

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386-2024

My name is Daniel Henry – Im a Sky News Correspondent.

Under the Freedom of Information Act, I would like to request the following information:

Between 2019 and 2023 – How many referrals to Sexual Abuse Referral Centres were made by your trust?

I would like you to provide this information in the following format:

2019: X referrals
2020: X referrals
2021: X referrals
2022: X referrals
2023: X referrals

Please do not hesitate to contact me via email should any aspect of my request require clarification.

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352-2024

Under the Freedom of Information Act I write to ask if you can provide me with the number of Subject Access Requests received by the Trust over the most recent 12 month period 12 month period or financial or calendar year..

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344-2023

Dear Gloucestershire Health and Care NHS Foundation Trust,

I wish to make an FOI request. Please provide me with the following information for the financial years 2020/21, 2021/22, 2022/23.

All expenditure made by your organisation, in every facet of its operations and purview, on translation, interpretation, and language services.

Please provide the aggregated total spent by your organisation and then, if possible, please provide this broken down by particular function for which the service was carried out.

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342-2023

Dear Gloucestershire Health and Care NHS Foundation Trust, would you be kind enough to tell me how many clients that have been with mental health teams FOR SOMETIME are being refered back to GP to make room for new clients approx number would be ok as i was informed by mental health team member also told that it will happen

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