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Vendor Management System for Agency Staff

Good afternoon,
Under the FOI act please can you confirm the following:
Please confirm if you operate a vendor management system for agency staff such as an MSP/neutral vendor/master vendor etc.
If so, please can you name the below:
-Company name
-Contract start and end date
-Framework utilised
-Healthcare specialty used for, EG Doctors/Nursing/AHP/HSS/NMNC
-Do you utilise a direct engagement model and the name of the model, e.g. TempRe/own DE model etc
Please confirm if you operate a vendor management system for bank staff.
If so, please can you name the below:
-Company name
-Contract start and end date
-Framework utilised
-Healthcare specialty used for, EG Doctors/Nursing/AHP/HSS/NMNC
Thanks

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Remote Monitoring Virtual Ward (RMVW)

Dear NHS Trust,

This request is made under the Freedom of Information Act 2000 and, where applicable, the Freedom of Information (Scotland) Act 2002.

Please provide the following information regarding any Remote Monitoring Virtual Ward (RMVW) service available to surgical patients within your Trust, including services referred to as ‘Hospital at Home’ or by any other terminology.

For the purposes of this request, RMVW is defined as any hospital-level care service delivered in a patient’s usual place of residence, using remote monitoring and multidisciplinary clinical oversight to provide assessment, treatment and ongoing monitoring in place of inpatient care.

Please confirm if your trust offers a RMVW service for surgical patients.

If your trust does not provide a RMVW for surgical patients please answer the following questions

Are RMVWs for surgical patients currently being developed or planned within your organisation?

Does your organisation use an RMVW for non-surgical patient groups?

If RMVW is provided for non-surgical patient groups, which non-surgical specialties provide this?

If your trust does provide a RMVW service for surgical patients, please provide the following information.

Please specify which of the following surgical specialties in your NHS trust, if any, provide a RMVW service:

Breast Surgery
Cardiothoracic Surgery
Colorectal Surgery
Ear, Nose and Throat Surgery
Gynaecology Hepatobiliary
Pancreatic Surgery
Neurosurgery
Oral & Maxillofacial Surgery
Paediatric Surgery
Plastic Surgery
Transplant Surgery
Trauma & Orthopaedics Upper Gastrointestinal Surgery
Urology Vascular Surgery
Other (please specify)

Which of the following patient groups does the RMVW support in your trust?

Elective post-operative patients
Emergency post-operative patients
Elective patients undergoing pre-operative monitoring or optimisation
Emergency patients awaiting an urgent procedure (e.g. ERCP, gallbladder surgery)
Patients managed non-operatively following an emergency surgical presentation
Other patient group (please specify)

Which of the following types of information does the RMVW collect remotely in your trust?

Patient-reported symptoms
Clinical Observations (please specify which observations are taken remotely if applicable)
Weight Physical activity levels e.g. step count
Wound photographs
Drain output
Oral intake
Other type of information collected remotely (please specify)

In which of the following ways does the information collected remotely by RMVW patients get fed back to the clinical team?

Smartphone application
Web-based portal
Telephone call
Text message
Wearable devices
Other (please specify)

How frequently are RMVW patients’ data routinely reviewed?

If this differs between specialties, please specify the individual follow up intervals for each respective specialty, if there is variation in follow up time based on any patient factor e.g. severity of illness, please include the protocol for individual follow up times.

If there are concerns about a patient on RMVW, which of the following methods of escalation is used?

Telephone assessment
Same-day ambulatory or clinic appointment
Attendance at emergency department
Attendance at the surgical assessment unit or equivalent service
Other method of escalation not outlined above (please specify)

Please provide a month-by-month breakdown of number of users of RMVW service in the past 12-month period by surgical specialty. If the RMVW programme has not been in place yet for 12 months, please provide data for the months available.

Please also provide corresponding month by month data for the past 12-month period detailing how many patients required escalation and how many, if any, had a adverse outcome.

What is the average length of time that patients spend on the RMVW over the past 12-month period?

Please include as an attachment any information your trust currently provides for RMVW patients e.g. leaflets or online information.

If your trust has a standard operating protocol for its RMVW or equivalent programme which is currently in use, please include as an attachment.

Where possible, please provide the contact details of any named RMVW leads in your trust.

Where information cannot be disclosed in full, please provide any non-exempt information that can reasonably be released.

Many thanks

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Temporary Staff Management 2025/26

Dear Gloucestershire Health and Care NHS Foundation Trust,
I am writing to make a request under the Freedom of Information Act regarding Temporary Staff Management. Please can you complete the below questions. 

Sourced Staffing Arrangements
1a. Do you have a master vendor (MV) or neutral vendor (NV) arrangement in place for sourcing agency staff? If so, please state which arrangement is in place
1b. What is the name of the MV/NV provider(s) and what staffing groups do they source? e.g. medical, nursing etc.                                                                                                                
1c. As part of the arrangement, is any NV technology provided by the supplier to help manage the procurement of agency staff?                                                               
1d. Please provide the contract start and end date for the supplier (dd/mm/yy)                                                                                   
Direct Engagement
2a. Does the organisation use a third party to provide a Direct Engagement/Outsourced Employment Solution*?                                                 
2b. What is the name of the Direct Engagement (DE)/Outsourced Employment supplier**                                                                      
2c. Under the DE/Outsourced Employment arrangement, which staffing groups are managed? For example; Medical, Admin, Scientific staff. Please list all applicable                 
2d. Please provide the contract start and end date for the DE supplier (dd/mm/yy)
2e. How much did the organisation pay the supplier in 25/26 (April 2025 to March 2026) for the provision of the direct engagement service?  
2f. What type of Direct Engagement contract is in place between the trust and the worker?  E.g. Fixed term, casual, zero hours etc. 
2g. Are workers issued a P45 at the end of their assignment?
2h. Does your DE provider process DE payroll?
2i. If not, who is responsible for processing DE payroll?
2j. Who is responsible for inputting timesheet data into your DE solution? 
2k. Who is responsible for inputting workers’ bank details into the DE solution?
Bank Management

3a. Please name the technology provider used to manage the supply of your bank staff, inclusive of any outsourced or managed arrangements *** If more than one supplier is used, please name all suppliers

3b. Please name the staffing group each provider is used for e.g. medical, nursing, AHPs, admin and clerical                                                                                                                                  
3c. Please provide the contract start and end date for each bank supplier (dd/mm/yy)

3d. How much did the organisation pay the supplier(s) in 25/26 for the provision of the bank service?

*This is where the NHS organisation sources agency staff via a recruitment agency but hold a direct contract between the organisation and the worker – there is often VAT savings associated to this employment model
** e.g Allocate/RL Datix, PlusUs, Retinue, Liaison, NHS Professionals, Agile Workforce/Holt, Litmus/Medacs etc
***i.e. NHSP, Bank Partners, RL Datix/Allocate, Liaison, Patchwork, Locum’s Nest etc

Please do not hesitate to contact me if you have any questions.

Kind Regards, 

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Insourcing & Outsourcing Spend

Dear Gloucestershire Health and Care NHS Foundation Trust,

I am writing to request information under the Freedom of Information Act regarding insourcing and outsourcing expenditure. Please can you complete the below questions.

1. Please provide the total expenditure on Insourcing* and Outsourcing** services in the below table for financial years 2024/25 and 2025/26, split by quarter:

Quarter (Financial Year) Insourcing Spend (£) Outsourcing Spend (£)
Quarter 1 (Apr-Jun) 25/26
Quarter 2 (Jul-Sep) 25/26
Quarter 3 (Oct-Dec) 25/26
Quarter 4 (Jan-Mar) 25/26
Full 2025/26 Total
Quarter 1 (Apr-Jun) 24/25
Quarter 2 (Jul-Sep) 24/25
Quarter 3 (Oct-Dec) 24/25
Quarter 4 (Jan-Mar) 24/25
Full 2024/25 Total

2. What are you budgeting to spend for financial year 2026/27 on insourcing services?

3. Has the Trust implemented any measures during 2026/27 to reduce expenditure in insourcing services?

* Insourcing refers to hiring an external provider to deliver clinical or surgical services inside an NHS hospital, using the trust’s own facilities, equipment, and rooms
**Outsourcing refers to an NHS trust or regional board paying an external private company to provide patient care or support services at an outside location

Please do not hesitate to contact me if you have any questions

Kind regards,

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Misdiagnosis Statistics

Dear FOI team,

Under the Freedom of Information Act 2000, I am writing to request information regarding patient safety incidents and formal complaints within your Trust

Please provide the following data for the last three financial years (2023/24, 2024/25, and 2025/26 to date), broken down by each individual financial year:

1. How many patient safety incidents were recorded by your Trust where the primary incident category or sub-category relates to a “delayed diagnosis”, “missed diagnosis”, or “misdiagnosis” of cancer, sepsis, or acute myocardial infarction (heart attack)?

2. Of the incidents identified, how many were diagnosed with the following instead:
• Anxiety
• Stress
• Depression
• Panic attacks
• menopause

3. Of the incidents identified in Question 2, please provide a breakdown by the recorded ‘Degree of Harm’ or ‘Level of Harm’ (e.g no harm, low, moderate, severe, death)

4. How many claims were made against your Trust regarding the delayed diagnosis, missed diagnosis, or misdiagnosis of cancer, sepsis, or acute myocardial infarction (heart attack), and what was the total amount of compensation paid out per year?

Please provide your response in Excel/Sheets format if possible, and let me know if any amendments are needed.

Best wishes,

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Autism Assessment Waiting Times

Dear Freedom of Information Team,

I am writing to submit a new Freedom of Information request. This follows a response from NHS Gloucestershire ICB (ref. FOI.GLICB-2627_181) to a request I made about autism assessment waiting times, which confirmed this information is not held by the ICB and should be directed to your Trust.

Under the Freedom of Information Act 2000, I would like to request the following information:

1. The average (mean) and median waiting time, in weeks, from initial referral to a first autism diagnostic assessment appointment, for the most recent 12 months for which data is available. Please provide this separately for:

a. Children and young people (under 18)
b. Adults (18+)

2. The average (mean) and median waiting time, in weeks, from first assessment appointment to a diagnostic outcome being given, for the same period and age groups.

3. The current number of open referrals awaiting a first autism assessment appointment, as of the most recent date for which this data is held, broken down by age group as above.

4. Whether these figures are published anywhere on an ongoing basis (e.g. a public dashboard or board report), and if so, a link to that source.

If it would reduce the burden of responding, monthly or quarterly figures covering the same period are equally useful, and I’m happy to receive this as a spreadsheet or raw data export rather than a formatted report.

If any part of this request would exceed the appropriate cost limit, please contact me to discuss narrowing the scope — for instance, I would still find partial data (e.g. children only, or the most recent quarter only) useful if the full request isn’t feasible within the limit.

Yours sincerely,

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Out of Area Placement – Mental Health

Dear Gloucestershire Health and Care NHS Foundation Trust,

I am writing to request information under the Freedom of Information Act regarding OAP Spend, CMHT and Provider Collaboratives. Please can you complete the below questions:

Out of Area Placement
1. Please provide a quarterly breakdown of expenditure on mental health out of area placements* for financial years 2024/25 and 2025/26 in the table below:
Financial Year No of Total OAP Patients Total OAP Spend (£) OAP spend (£) specifically for inappropriate OAP adults no longer requiring a secure location
Quarter 1 (25/26)
Quarter 2 (25/26)
Quarter 3 (25/26)
Quarter 4 (25/26)
Full Year 2025/26
Quarter 1 (24/25)
Quarter 2 (24/25)
Quarter 3 (24/25)
Quarter 4 (24/25)
Full year 2024/25

2. What percentage of your overall mental health budget did these out of area placements represent in 2025/26?
3. Does the organisation use a system to track their OAPs?
a. If yes, what system is in place to track this?
b. Is the organisation able to track escalations with OAP providers same day or are you required to wait till billing for this data?
c. Who is responsible within the organisation for tracking OAP patients?
CMHT Caseload
4. How many Community Mental Health teams (CMHT) do you have within the organisation?
5. What is the current total caseload managed by each Community Mental Health Team (CMHT) within your organisation?
6. What is the highest individual caseload currently held by a practitioner within each CMHT?
Provider Collaboratives
7. Is your organisation currently a member of one or more provider collaboratives? If yes, please provide:
a. The name(s) of the provider collaboratives
b. Do any of these collaboratives have a specific focus on mental health services, specifically OAPs?
*An NHS Out of Area Placement (OAP) occurs when a patient with assessed mental health, learning disability, or autism needs is admitted to an inpatient unit outside their usual local network of services

Kind Regards,

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Mental Health Assessments for Women

Dear Freedom of Information Lead,
Under the Freedom of Information Act 2000, I am writing to request information regarding your Trust’s standard clinical mental-health crisis assessment and/or psychiatric admission procedures for female patients presenting in a mental-health crisis.
Specifically, I would like to request the following information:
1. Standard Assessment Criteria
Do your Trust’s standard assessment tools or templates for (a) mental-health crisis assessment, (b) self-harm/suicide risk assessment, and/or (c) psychiatric admission specifically prompt clinicians to ask about or record the following?
For each, please answer Yes or No.
• Menstrual cycle history? Yes/No
• Menstrual cycle phase at the time of presentation? Yes/No
• Cyclical worsening of psychological or psychiatric symptoms? Yes/No
• PMS ?Yes/No
• PMDD? Yes/No
• premenstrual exacerbation (PME) of an existing mental-health condition? Yes/No
• Perimenopause or menopause status? Yes/No
• Use of hormonal contraception or Hormone Replacement Therapy (HRT)? Yes/No
• Recent commencement, discontinuation or change in hormonal contraception, HRT or other hormonal treatment? Yes/No
For clarity, we are asking whether these are specifically prompted within the standard assessment, rather than whether they could be entered under a general medical or psychiatric history section.
2. Assessment Documentation
Please provide a blank copy of the current standard assessment form, template, or electronic record outline used by clinicians during crisis, risk, or psychiatric admission assessments.
3. Staff Training
Do healthcare professionals undertaking these assessments receive mandatory or optional specific training on reproductive mental health (including PMDD, cyclical exacerbation of mental-health conditions, and perimenopausal/menopausal mental health)? If so, please provide brief details on the scope and frequency of this training.
If training is provided, please also state which staff groups receive it, whether it is mandatory or optional, and its approximate duration.
4. Clinical Guidelines and Pathways
Does the Trust have a specific clinical guideline, pathway, protocol or policy relating to PMDD, premenstrual exacerbation (PME), or mental-health symptoms associated with perimenopause or menopause? Yes/No
If Yes, please provide a copy or electronic link to the relevant document(s).
If it is held, please provide this information for the most recent operational period available.
If it is clear that fulfilling this request would exceed the cost limit set out in Section 12 of the Act, please advise how I might refine my request.

Thank you for your assistance. I look forward to hearing from you within the statutory 20 working days.

Yours sincerely,

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Community Tracheostomy and Laryngectomy figures

Hello,

I am a registered nurse researching a project around tracheostomy and laryngectomy education. I am hoping to understand how many people are living in the community with these needs.

Please could you treat this as a Freedom of Information request and provide the most recent figures held by your trust for:

• People living in the community with a tracheostomy in place.
• People living in the community following a laryngectomy, with a permanent stoma.

By community, I mean people living at home or in residential or nursing care, rather than hospital inpatients. I am looking for the number of people currently living with these conditions, rather than the number of procedures performed during a year.

If available, please separate the figures into adults and children. Please count individuals rather than appointments or episodes of care.

It would also be helpful to know:

• The date the figures relate to.
• The geographical area they cover.
• Whether they include everyone in that area or only people known to your trust’s services.

I am requesting anonymous totals only, with no patient-identifiable information.

If your trust does not hold this information, any guidance on which organisation or service may hold it would be appreciated.

Thank you for your help.

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Temporary Staff Spend and Waiting List Initiatives and Overtime Spend

Dear Gloucestershire Health and Care NHS Foundation Trust,

I am writing to request information under the Freedom of Information Act regarding Temporary Staff Spend and Waiting List Initiatives and Overtime Spend. Please can you complete the below questions

1. How much did the organisation spend on agency (non-contract) staff and internal bank staff for the financial year 25/26 (April 2025 – March 2026)? Please fill in the spend in the table below for each staffing group and total.

2. How much did the organisation spend on Waiting List Initiative (WLI) and Overtime payments to staff (WLI payments refers to any sessional payments made for additional time worked under a system called the Waiting List Initiative, used by trusts to reduce waiting lists and meet government targets. Overtime payments are defined as any payment for additional time beyond the standard FTE for the grade). Please fill in the spend and number of sessions/hours in the below table for each staffing group and total.

Q1. Temporary Staff Spend Q2. Waiting List Initiative & Overtime Spend

Staffing Groups Agency Spend (£) Bank Spend (£) WLI Payments to staff (£) WLI Sessions (No.) Overtime Payments to Staff (£) Overtime Hours (No.)

Total

Medical and Dental
Nursing and Healthcare Assistants
Administration and Estates
Healthcare Science
Scientific, Therapeutic and Technical Staff (STT) inclusive of Allied Health Professionals (AHPs)
Ambulance staff

Please do not hesitate to contact me if you have any questions.

Kind Regards,

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HIV – Psychological Support

Good morning,

National AIDS Trust (NAT), as the Secretariat for HIV Outcomes UK, is requesting specific information from your Trust regarding psychological support for people living with HIV.
Please provide information held by the Trust as at the date of this request. We are requesting recorded information only.
For the purposes of this request:
• “HIV service” means the service or services responsible for providing specialist outpatient HIV care e.g a HIV Outpatients Service
• “Psychological support” includes identification or assessment of psychological need, psychological interventions, specialist psychological therapies, neuropsychological support, mental health pathways, and HIV peer support. More information regarding psychological support services for people living with HIV, national standards and service specifications can be found in the British HIV Association’s Standards of Psychological Support for Adults Living with HIV.
Where information is held separately by more than one HIV clinic or service, please provide separate responses where reasonably practicable. If information is not held, please state “not held”. If it is held only in part, please provide the information that is held.

It would be appreciated if your institution could provide us with the information set out in the questions in the attached document. If the Trust does not provide psychological support services and/or does not operate an HIV service, please respond to that effect.

Thanks in advance for your assistance.

Kind Regards,
—————–

1. Name of your Trust?
2. Does the HIV service have a named or designated role with recorded responsibility for overseeing psychological support for adults living with HIV?
If yes, please provide:
a. the job title
b. the relevant department or service;
c. whether the post forms part of the HIV multidisciplinary team; and
d. the funded whole-time equivalent allocated specifically to this responsibility, if recorded.
3. Does the HIV service have access to funded psychological practitioner capacity dedicated wholly or partly to people living with HIV?
If yes, please provide, where held:
a. the profession(s) or job title(s);
b. the funded whole-time equivalent dedicated to HIV care.
4. Using the table below, please indicate which services for people living with HIV are available within your Trust, the delivery route for each service (using the codes provided below), whether the service is commissioned specifically for people living with HIV, and whether the service uses Patient-Reported Outcome Measures (PROMs).
Type of support Available? Delivery route (Select all applicable codes) Commissioned specifically for people living with HIV? PROMs used?
Psychological needs identification or assessment Yes / No / Not held Select code Yes / No / Not held Yes / No / Not held
Low-intensity psychological interventions Yes / No / Not held Select code Yes / No / Not held Yes / No / Not held
Specialist psychological practitioners (e.g. clinical psychologists, counselling psychologists, psychotherapists) Yes / No / Not held Select code Yes / No / Not held Yes / No / Not held
Specialist psychological therapies Yes / No / Not held Select code Yes / No / Not held Yes / No / Not held
Neuropsychological assessment or support Yes / No / Not held Select code Yes / No / Not held Yes / No / Not held
Pathway for severe and enduring mental illness Yes / No / Not held Select code Yes / No / Not held Yes / No / Not held
HIV peer support Yes / No / Not held Select code Yes / No / Not held Yes / No / Not held
Online psychological support services Yes / No / Not held Select code Yes / No / Not held Yes / No / Not held
Other Specify Select code Yes / No / Not held Yes / No / Not held
Delivery-route codes:
• A: Provided within the HIV service
• B: Referred to another NHS service
• C: Provided by a commissioned HIV-specific VCSE organisation
• D: Provided by a commissioned non-HIV-specific VCSE organisation
• E: Provided by a commissioned independent or private provider
• F: Information not held

5. Does the Trust hold a current HIV training programme, training requirement, competency framework or guidance for staff delivering psychological support?
If yes, please provide a copy or web link, or state:
a. the title of the training or document;
b. the staff groups to which it applies; and
c. whether completion is mandatory or optional.
6. For the calendar year 1 January to 31 December 2025, please provide the following recorded figures, where held:
a. the total number of people recorded as receiving HIV care;
b. the number who received a recorded psychological-needs identification, screening or assessment;
c. the number identified through that process as requiring or potentially benefiting from psychological support; and
d. the number referred by the HIV service for psychological support.
If the Trust or Health Board already holds percentages corresponding to these figures, please also provide them. We are not asking the organisation to calculate percentages that it does not already hold.
7. For referrals made during 2025, please provide any recorded information held on waiting time, in calendar days, from the date of referral to the first attended psychological-support appointment.
Where held, please provide:
a. mean waiting time;
b. median waiting time;
c. the number of referrals included in the calculation; and
d. the definition of waiting time used, and reporting period used.
We are not asking the Trust or Health Board to calculate a mean or median if it does not already hold that information.
8. Since 1 January 2020, has the HIV service completed an audit, self-assessment, service review, gap analysis or quality-improvement exercise that explicitly assessed provision against either of the following standards?
1. BHIVA Standards of Psychological Support for Adults Living with HIV (either the 2011 Standards or the updated 2025 Standards)
2. Psychological Management of Children and Young People Living with HIV: Standards for Care
For each relevant exercise completed, please provide:
a. its title and completion date;
b. which standard was used;
c. a copy of the final report, action plan or executive summary; or, if already published, a web link; and
d. the recorded status of actions arising from it, where held.

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Flexible Rhinolaryngoscopes used in ENT examinations

 Dear Freedom of Information Team,

I am writing to request information under the Freedom of Information Act 2000 regarding the use and procurement of Rhinolaryngoscopes within your NHS Trust.

For clarity, this request relates to Flexible Rhinolaryngoscopes used in ENT examinations, both single-use and reusable.

Please provide the following information for the financial year 1 April 2025 to 31 March 2026.

• Does the Trust use Single-Use or Reusable Rhinolaryngoscopes.
• Annual Purchasing Volumes.
• What was the total expenditure for Flexible Rhinolaryngoscopes during the specified financial year.
• Please indicate whether purchases were made through Supply Chain or Direct with Supplies/Manufacturers.
• Please provide the name of the supplier or manufacturer from whom the Trust purchases these devices from.

Kind Regards

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AI Strategy and Policy

Dear Gloucestershire Health and Care NHS Foundation Trust Freedom of Information Team,

I am writing to make a request under the Freedom of Information Act 2000.

Please could you provide the following information relating to your trust:

1. Does the Trust currently have a dedicated Artificial Intelligence (AI) strategy document? This may also be referred to as a digital strategy, data strategy, or technology strategy that specifically addresses AI.

2. If the answer to question 1 is yes, please provide a copy of this strategy document, or the relevant sections that address AI.

3. If the Trust does not have a dedicated AI strategy, please provide a copy of any policy, guidance, or governance framework the Trust holds relating to the use of AI, including but not limited to:

– Staff use of generative AI tools (e.g. ChatGPT, Copilot, or similar)
– AI use in clinical decision-making or diagnostics
– AI procurement or risk assessment procedures
– Data governance policies covering AI systems

4. If no such strategy or policy exists in any form, please confirm this is the case.

If it would be quicker or clearer to direct me to a specific webpage or published document that already answers this request, a link would be very welcome.

I understand you have 20 working days to respond under the Act. If any part of this request is unclear, or if compiling the information would exceed the appropriate cost limit, please contact me so we can discuss narrowing the scope.

Please confirm receipt of this request.

Kind regards,

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Audit of Psychological Interventions

Dear FOI Team,

I am writing to request the following recorded information under the Freedom of Information Act 2000.

Clinical Audit 24-142, “Audit of Access to Psychological Interventions for People with Psychosis and Bipolar Disorder among the West Gloucestershire Recovery Service Caseload”, recorded a planned re-audit date of October 2026.

Please provide:

1. Confirmation of whether the planned October 2026 re-audit has commenced or been completed.
2. If completed, a copy of the re-audit report, including findings, recommendations and any associated action plan.
3. If commenced but not yet completed, any existing recorded timetable or planned completion date.
4. If the re-audit has been postponed or cancelled, any existing recorded decision, reason or revised timetable.

I am not requesting the creation of new information. Where no relevant recorded information is presently held, please confirm this.

Electronic copies by email would be appreciated.

Kind regards

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Trust Policies

Hi FOI team

I would like to request a copy of the Trust’s Workplace Bullying and Harassment policy, or the nearest related policy/s such as Dignity at Work policy.

Many thanks and very best wishes

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Bed bug infestations, costs and mattress disposal, 2020–2026

Dear Gloucestershire Health and Care NHS Foundation Trust,

02/10/2026

I am writing to request information under the Freedom of Information Act 2000.

The purpose of this request is to gather data on the scale of bed bug infestations across NHS hospitals and the associated cost of treating and managing these infestations.
___________________
Required information
___________________

Specifically, I am seeking anonymised data on the following from 1 January 2020 to 2 October 2026:

1.) The number of confirmed or suspected bed bug infestations or incidents recorded by the Trust for each year within the specified period. Please provide the data broken down by year.

2.) The total expenditure incurred by the Trust, where recorded and readily available, in relation to the treatment, control or removal of bed bug infestations or incidents for each year within the specified period. Please provide the data broken down by year.

This should include, where recorded and readily available, expenditure relating to:

— pest control and eradication;
— cleaning or decontamination;
— treatment of affected areas;
— removal or disposal of mattresses; and — removal or disposal of other affected items.

Please include expenditure incurred through both in-house provision and external or contracted services, where this information is held.

If the Trust does not record bed bug incidents or associated expenditure separately from other pest control activity, please provide the total number of pest control incidents and associated expenditure for each year within the specified period instead.

(Questions 1 and 2 are the primary information sought by this request. Question 3 is supplementary, and I would not wish the availability or accessibility of the information requested in Question 3 to prevent the Trust from responding to Questions 1 and 2.) __________________________________________________________________________

Guidance published by one NHS Trust, in its “Management of Bedbugs in Inpatient Wards” flowchart, indicates that mattresses may be bagged and discarded as clinical waste following a bedbug infestation. As practices and record-keeping may vary between Trusts, I would therefore be grateful for the following information where recorded and readily available:

3.) Where recorded and readily available, the number of mattresses removed or disposed of as a result of confirmed or suspected bed bug infestations for each year within the specified period. Please provide the data broken down by year.

If the Trust does not record mattresses removed or disposed of specifically in relation to bed bugs, please provide the corresponding figures for mattresses removed or disposed of as a result of pest infestations generally, where available.

If information relating to mattress removal or disposal is not already held in a readily accessible format, or would require a disproportionate amount of manual review or analysis to identify, please proceed with Questions 1 and 2 only and do not undertake additional work to answer Question 3.

I confirm that I am not seeking any personal or identifying information.
___________________
Fallback period
___________________

If the Trust is unable to provide the requested information for the full period of 1 January 2020 to 2 October 2026, I would be grateful if you could instead provide the information for the period 1 January 2023 to 2 October 2026, where available.

— I would appreciate it if the Trust could provide the information for the full requested period where reasonably available. However, where data for the earlier period is not readily accessible, please proceed with the 2023 to 2026 period rather than refusing the request in its entirety.

___________________
Cost limits and partial disclosure
___________________

If providing any part of this request would exceed the cost limit under Section 12 of the Freedom of Information Act, I kindly ask that you do not refuse the request in its entirety.

— Where this occurs, I would be grateful if you could instead provide any information that can be disclosed within the applicable cost limit (for example, Q1 only).

— Where any part of the request cannot be answered, please specify which elements fall outside the cost limit or are otherwise exempt, and explain the reasons clearly.

— To clarify, I am not asking the Trust to work up to the time or cost threshold, but simply confirming that partial disclosure would be acceptable if it enables some information to be released.

In accordance with Section 16 of the Act, please also provide advice and assistance on how the request could be refined to enable further disclosure where appropriate.
___________________
Preferred format
___________________

Please provide the information in electronic format, preferably as an Excel spreadsheet or a CSV file.

If you have any questions or require further clarification, please don’t hesitate to contact me via this WhatDoTheyKnow request.

I appreciate your assistance with this request and look forward to receiving your response within the statutory timeframe of 20 working days, by the 30th of October 2026.

Yours faithfully,

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Adult Level 1 and Level 2 MH Inpatient Rehabilitation Placements

Good Afternoon,

Under the Freedom of Information Act 2000, I am requesting information relating to adult Level 1 and Level 2 mental health inpatient rehabilitation placements commissioned or funded by your Integrated Care Board (ICB). For the purposes of this request, “spot purchased” means an individually commissioned placement purchased on a named-patient basis and funded outside of any block contract, bed retainer arrangement or other fixed-capacity agreement.

Please provide the information for:
• Financial Year 2025/26 (1 April 2025 to 31 March 2026)
• Financial Year 2026/27 year to date (1 April 2026 to the date of your response)

Please include information separately for:
• The total number of male placements into Level 1 mental health rehabilitation inpatient beds and the total number of bed days
• The total number of female placements into Level 1 mental health rehabilitation inpatient beds and the total number of bed days
• The total number of male placements into Level 2 mental health rehabilitation inpatient beds and the total number of bed days
• The total number of female placements into Level 2 mental health rehabilitation inpatient beds and the total number of bed days
• Please also indicate the split between NHS provider placements/bed days and independent sector placements/bed days

Where possible, please complete the table below.

Level 1 and Level 2 rehabilitation services should be defined in accordance with NHS England’s Commissioner Guidance for Adult Mental Health Rehabilitation Inpatient Services.

Financial Year Patient Group Rehabilitation Level Number of NHS Spot-Purchased Placements Number of NHS Bed Days Number of Independent Sector Spot-Purchased Placements Independent Sector Bed Days
2025/26 Male Level 1
2025/26 Male Level 2
2025/26 Female Level 1
2025/26 Female Level 2
2026/27 (YTD) Male Level 1
2026/27 (YTD) Male Level 2
2026/27 (YTD) Female Level 1
2026/27 (YTD) Female Level 2

Kind Regards,

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Maternity Ward Waiting Times

Dear Trust Freedom of Information Co-ordinator

please can you let me know the average wait time for expectant Mums on the Maternity Ward over the last year.

Please could you also let me know the longest wait and the shortest wait.

Best regards

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FOI System

Dear Sir/Madam,

Under the Freedom of Information Act 2000, please could you confirm the system or process your organisation uses to manage Freedom of Information requests.

If you use a dedicated software application, please confirm the name of the system (e.g. Ideagen InPhase or similar).

I would be grateful if you could provide this information at your earliest convenience.

Kind regards,

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Thalamos Technologies Ltd – Contract

Dear Freedom of Information Team,
Under the Freedom of Information Act 2000, please provide the following information relating to any contracts held with Thalamos Technologies Ltd.
1. Does your organisation currently use:
o eMHA Forms?
o Doctor Finder?
o Any other Thalamos Mental Health Act products or services (please specify)?
1. For each product/service, please provide:
o Contract start date
o Contract expiry date
o Contract term
o Available extension options
o Procurement route used (e.g. G-Cloud, Framework, Tender)

2. Where known, please confirm:
o Whether the contract is expected to be renewed or re-procured
o The anticipated renewal or procurement timeframe

3. Please provide the job title of the contract owner or service lead.
Organisation(s) eMHA Forms (Y/N) Doctor Finder (Y/N) Contract Start Contract End Initial Term Extensions Procurement Route Renewal Window

I would be grateful if the information could be supplied electronically.
Thank you for your assistance.

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Environment Support and Monitoring Arrangements

Dear FOI Team,
I am writing to request information under the Freedom of Information Act 2000 regarding your Trust’s integration environment support and monitoring arrangements.
Please provide:
1. Whether the Trust currently uses a third-party supplier for integration environment support and/or monitoring.
2. If yes, please provide:
o Supplier name
o Whether it includes 24/7 support
o Contract start date
o Contract end date, including any extension options
o Annual contract value, excluding VAT
3. If no third-party supplier is used, please confirm whether the service is delivered entirely in-house.
4. Which internal person is responsible for managing the Trust’s integration environment support and monitoring arrangements? Please provide the job title (and where publicly available, please also provide the full name) of the person with overall responsibility for either:
o the internal team delivering this service; or
o the management of the third-party supplier providing this service.
5. Whether the Trust is planning or considering any renewal, replacement or new procurement for integration support/monitoring within the next 24 months, and the expected timing if known.
Kind regards,

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Halogen Lighting Systems

Under the Freedom of Information Act 2000,

I would be grateful if you could provide the following information regarding the use of halogen lighting within your Trust’s estate.

1. Does the Trust currently use halogen lighting systems in any operating theatres (including surgical theatre lighting and/or general theatre illumination)?

2. Does the Trust currently use halogen light bulbs or halogen lighting systems elsewhere within the hospital estate (including wards, corridors, outpatient areas, offices, plant rooms, or other facilities)?

3. If the answer to either question 1 or 2 is yes, please provide: The date(s) or year(s) when the relevant lighting systems or bulbs were purchased. The date(s) or year(s) when they were installed.

4. If the answer to either question 1 or 2 is yes, please provide: The manufacturer name. The model number, product code, or other identifying reference for the lighting system and/or bulbs.

5. If the requested information is held in multiple records or asset registers, I would be grateful for the most recent information available.

If this request handles information that is already publicly available or held in your disclosure log, please direct me to the relevant links.

Please could I request to receive this information in an electronic format (such as a PDF) sent to this email address.

If any part of this request is unclear, or if it looks likely to exceed the statutory cost limit, please contact me at your earliest convenience so I can clarify or refine it.

Thank you for your time and assistance.

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Information and Communication Technology Contracts

Dear Freedom of Information team,

Under the Freedom of Information Act 2000 I would like to request the following information held by Gloucestershire Care Services Nhs Trust.

A list of current contracts for ICT services, network and connectivity, telephony and unified communications, data centre or hosting, enterprise software (finance, HR, housing, social care or similar) and programme or project management services. For each contract please give the supplier name, a short description, the start date, the end date, any extension options, the annual or total value and the job title of the contract owner.

If this information is published in the organisation’s contracts register under the Local Government Transparency Code, a link to the current register is a complete answer.

If the request would exceed the appropriate cost limit, please limit it to contracts with an annual value over GBP 50,000 or tell me how to narrow it.

I would prefer to receive the response by email as a spreadsheet.

Yours faithfully,

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Planned Information Communication Technology and Digital Projects

Dear Freedom of Information team,

Under the Freedom of Information Act 2000 I would like to request the following information held by Gloucestershire Care Services Nhs Trust.

1. A list of ICT, digital, network, telephony or business-systems projects and programmes that are planned, approved or in progress for the financial years 2026/27 and 2027/28. For each, please give the project name, a one-line description, the approved or estimated budget, the planned start and end dates and the job title of the officer responsible for delivering it.

2. Where a project in that list will be delivered with the help of an external supplier or contractor, the name of that supplier if one has already been appointed.

If a published document already contains this information (for example a capital programme, an ICT or digital strategy or a forward plan), a link to it and the page reference is a complete answer and I would be grateful for it.

If the request would exceed the appropriate cost limit, please answer part 1 alone or tell me how to narrow it so that it can be answered within the limit.

I would prefer to receive the response by email, ideally as a spreadsheet or the original document format.

Yours faithfully,

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Cognitive Behavioural Therapy for psychosis (CBTp).

FREEDOM OF INFORMATION ACT 2000 REQUEST
COGNITIVE BEHAVIOURAL THERAPY FOR PSYCHOSIS (CBTp)
INDIVIDUALISATION, OUTCOME MONITORING AND RESPONSE TO TREATMENT FAILURE

Please provide the following recorded information held by the Trust concerning psychological interventions provided to adults with psychosis or schizophrenia.

This request is concerned particularly with Cognitive Behavioural Therapy for psychosis (CBTp) but where the Trust’s relevant policies or governance arrangements apply more generally to psychological interventions for psychosis, please provide those documents.

The period for questions 2-4 below is 1 January 2022 to the date of this request.

1 Policies, Procedures and Clinical Guidance

Please provide the current version of any policy, procedure, clinical pathway, protocol, guidance, standard operating procedure or equivalent recorded document setting out:

a) how the individual patient’s goals, preferences, needs and treatment priorities are identified and
incorporated into the psychological intervention.
b) how the effectiveness or clinical benefit of the psychological intervention is assessed for the
individual patient.
c) which outcome measures, assessment tools or other measures are expected to be used before,
during and/or following treatment.
d) how service-user satisfaction, helpfulness, acceptability or experience of the intervention is
assessed or recorded.
e) how the intended course or “dose” of CBTp is determined and recorded, including the number of
sessions planned and how compliance with the relevant CBTp model or core components is
assured.
f) how non-initiation following referral or offer, disengagement, early discontinuation or non-completion
is assessed and recorded, including the reasons for this and whether the suitability, accessibility or
acceptability of the intervention is considered.
g) whether barriers to engagement or effective participation are expected to be assessed including,
where relevant, cognitive or communication difficulties, sleep disturbance, distress or arousal,
medication adverse effects, physical health problems or practical/social barriers.
h) what clinical review or action is expected where the intervention has not produced the intended
benefit, including whether the diagnosis, clinical formulation, treatment plan, barriers to participation
or treatment approach should be reconsidered.
I) how alternative or adapted psychological approaches are considered where CBTp is ineffective,
unsuitable or unacceptable to the patient or cannot be completed.
j) how psychological interventions are adapted where an individual has relevant neurodevelopmental,
cognitive or communication needs.

2 Audit, evaluation and quality assurance

Please provide copies of any audits, evaluations, quality-improvement reviews, assurance reports or
equivalent recorded assessments undertaken during the period specified above which examined any of the following:

* whether CBTp or other psychological interventions achieved intended clinical outcomes
* compliance with requirements to monitor outcomes routinely and systematically
* service-user satisfaction, helpfulness or acceptability
* referral, offer, commencement, completion or non-completion of psychological interventions
* reasons for non-initiation, disengagement, early discontinuation or non-completion
* the number of CBTp sessions planned compared with the number actually attended or delivered
* whether CBTp was planned and delivered in accordance with relevant NICE recommendations
including the recommended course of at least 16 planned individual CBT sessions
* adherence to the intended CBTp model or its required/core components
– 2 –

* individualisation or personalisation of psychological treatment
* barriers affecting engagement or participation
* action taken following inadequate response to psychological treatment.

3 Aggregate management and outcome information

Please provide any existing aggregate report, dashboard, dataset summary or other recorded management information held by the Trust showing, for CBTp for psychosis:

a) numbers or proportions referred for CBTp
b) numbers or proportions offered CBTp
c) numbers or proportions commencing CBTp including where held, the numbers attending at least one
session
d) numbers or proportions for whom a course of at least 16 sessions was planned
e) the number of sessions actually attended or delivered, where this is already held in aggregate form,
including any existing mean, median, range or equivalent summary
f) numbers or proportions completing the planned course or any locally defined adequate course
g) numbers or proportions not commencing, disengaging early or not completing treatment
h) recorded reasons or reason categories for non-initiation, disengagement or non-completion
I) recorded clinical outcome or outcome measure results
j) any aggregate service-user satisfaction.

4 Governance oversight

Please provide copies of any reports, papers, presentations, relevant minute sections or action plans presented during the period specified above to the Trust Board or a Trust-level governance, quality, clinical effectiveness, psychological therapies or equivalent committee concerning:

* effectiveness or clinical outcome of CBTp or other psychological interventions for psychosis
* access to, engagement with or completion of CBTp
* the difference between psychological treatment being offered and treatment actually being
commenced or received
* patient experience, satisfaction or acceptability
* treatment non-response, non-initiation, disengagement or non-completion
* deficiencies in outcome measurement or recording of treatment/dose sessions received
* compliance with relevant NICE recommendations concerning the delivery, monitoring and review of
psychological interventions for psychosis
* competence, training or supervision of staff delivering CBTp
* action taken to improve the effectiveness, individualisation, accessibility or monitoring of those
interventions.

Scope

This request does not seek:

* patient-identifiable information
* examination of individual clinical records
* creation of new statistics, calculations or analyses
* explanations, opinions or clinical judgements that are not already recorded.

Where one document answers more than one part of this request, please provide the document only once and identify the questions to which it relates.

Where a relevant document contains substantial material unrelated to this request, provision of the relevant section or extract is sufficient.

Where no recorded information is held for a particular part, please state that explicitly. Electronic copies by email would be appreciated.

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Contact for Information Communication Technology/Digital Projects

Dear Freedom of Information team,

Under the Freedom of Information Act 2000 I would like to request the following information held by Gloucestershire Care Services Nhs Trust.

1. The name and job title of the most senior officer responsible for ICT, digital and technology (for example the Chief Information Officer, Chief Digital Officer, Head of ICT or equivalent), and the business email address and business telephone number published or used for that role.

2. The name and job title of the officer responsible for the delivery of ICT, network and business-systems projects, if that is a different person, with the same business contact details.

3. The name and job title of the officer who owns the organisation’s telephony and network contracts, if that is a different person again.

Senior officers acting in a public-facing capacity are routinely identified in response to such requests, and I am asking only for business contact details, not personal ones. If a published organisation chart or senior management page already gives this information, a link to it is a complete answer.

I would prefer to receive the response by email.

Yours faithfully,

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Caseload and Antipsychotic Prescribing

Dear Sir/Madam,

I am writing to request information under the Freedom of Information Act 2000. I would be grateful if you could acknowledge receipt of this request and look forward to your full response within 20 working days, as stipulated by the Act.

1. Caseload and Antipsychotic Prescribing

1.1 Total number of adult service users on the caseload for secondary mental health services in each of 2023/24, 2024/25 and 2025/26.

1.2 Of these, the number of service users prescribed oral and/or depot antipsychotic medication in each year.

2. Physical Health Monitoring

2.1 Percentage of antipsychotic-prescribed adults with a completed annual physical health check recorded in each of 2023/24, 2024/25 and 2025/26. 2.2 For each check, the percentage completion rate for each component: HbA1c/blood glucose, lipids, liver function, blood pressure, weight/BMI, ECG (where indicated), prolactin (where indicated).

2.3 Was monitoring was undertaken by secondary care, evidenced via primary care, or via shared-care arrangement? If so, what was the number of such arrangements, and whether each is a formal, written, GP-accepted agreement consistent with NICE CG178.

2.4 Copies of current trust-wide policies, protocols, service specifications, MOUs or shared-care agreements setting out responsibility for this monitoring.

2.5 Whether an internal audit of physical health monitoring completeness/accuracy has taken place since your most recent relevant CQC finding, and its headline compliance rate.

3. Pre-Consultation Risk Assessment

3.1 Some services ask patients to fill in a short questionnaire before a medication review appointment (for example, DIALOG), so the clinician can see it before meeting the patient. Please provide a copy of any current policy stating that clinicians should review this questionnaire before the appointment takes place.

3.2 If you have checked whether this actually happened, please provide the percentage of medication review appointments where the clinician reviewed the questionnaire beforehand, for each of 2023/24, 2024/25 and 2025/26.

I have attached the Excel sheet.

Could you please share your response in the same format?

Regards,

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Payroll and Pension Services

Dear FOI Team
This is a freedom of information request. Please provide following information in relation to the provision of Payroll and Pension Services within your organisation:
1. Who is the current provider of Payroll and Pension Services?
2. Is the service provided in-house, outsourced, or through a combination of both?
3. Does the current arrangement include both HR/payroll administration (HR data entry) and payroll processing (back-end payroll processing)?
4. Please provide a brief description of the services included within the current payroll arrangement.
5. When did the current contract/arrangement commence?
6. When is the current contract/arrangement due to expire?
7. What is average number of payslips produced each month?
8. What is the current annual contract value?
9. Does the organisation intend to re-tender the payroll service when the current contract expires?
10. Which procurement framework would you expect the new provider to be?
11. Where will the tender document be published?
12. If available, please provide the procurement/contract reference number or a link to the original contract award/procurement notice.
If any of the information requested is already available publicly, please provide a link to where it can be accessed.
Many Thanks in advance.

Best Regards,

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Workforce Profile/Absence/Organisational Support

Dear Freedom of Information Team,

I am writing to request information relating to the workforce profile, absence, organisational support, and training arrangements within Liaison & Diversion (L&D) services.

The purpose of this request is to better understand how Liaison & Diversion services are structured and what organisational arrangements are recorded in relation to workforce profile, absence, support and training. The request does not seek to assess individual services or make any assumptions about current provision.

I would be grateful if you could provide the following information relating to your Liaison & Diversion service(s). The information requested is aggregated organisational data only. Please do not provide any personal, identifiable, staff-level or patient-level information. Where information is not held in the format requested, please indicate this.

Workforce Profile
1. Does your organisation host/have a Liaison & Diversion service? N/A if not
2. How many substantive staff are currently employed within your Liaison & Diversion service, reported as aggregated headcount and/or WTE where held?
3. Please provide the current establishment by staff group (if available), for example:
o Nurses
o Speech and Language Therapists
o Occupational Therapists
o Social Workers
o Support Workers
o Psychological professions
o Other professional groups
4. How many WTE vacancies currently exist within the service, where this information is held?
5. What is the staff turnover rate for the Liaison & Diversion workforce, reported as aggregated organisational data where held, for:
o 2023/24
o 2024/25
o 2025/26
6. How many staff have left the service during each of the above financial years, reported as aggregated headcount and/or WTE where held?
Sickness Absence
1. Please provide the overall sickness absence rate for the Liaison & Diversion workforce for:
o 2023/24
o 2024/25
o 2025/26
2. If available as aggregated organisational data, please provide the proportion of sickness absence recorded under the following absence categories, or equivalent categories used by your organisation:
o Stress
o Anxiety
o Depression
o Other mental health-related absence
Wellbeing and Psychological Support
Please indicate whether the following types of support are available to staff working in the Liaison & Diversion service, where this information is held:
Support Type Available (Y/N)
Employee Assistance Programme
Occupational Health
Psychological support/counselling
Reflective practice
Schwartz Rounds
Trauma-informed support

Clinical supervision
Professional supervision
Coaching
Wellbeing champions
Peer support programme
Chaplaincy
Other (please specify)
Supervision and Professional Support
1. Does your Liaison & Diversion service have a formal supervision policy?
2. What supervision arrangements are routinely available?
Please indicate whether the following supervision arrangements are routinely available, where this information is held:
• Clinical supervision
• Professional supervision
• Management supervision
• Reflective practice groups
• Group supervision
• Other (please specify)
What is the expected frequency of supervision for front-line practitioners?

Training
Please indicate whether your organisation records or provides workforce training in any of the following areas, where this information is held:
Training Area Available (Y/N)
Trauma-informed practice
Psychological safety
Resilience
Stress management
Burnout prevention
Vicarious trauma
Moral injury

Thank you.

Kind Regards,

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Weight Loss Medication Statistics

Dear NHS Trust,

I am requesting this information under the Freedom of Information Act.

1. How many people were prescribed weight loss medications in 2023/24, 2024/25 and 2025/26? Please break the results down by year and broad location (e.g. town)
2. The age, gender and occupation of those prescribed weight loss medication in this period
3. Of those prescribed the medication during this time, how many reported side effects? Please provide symptoms they experienced.
4. In each year, how many of those prescribed resulted in the following:
• Adverse side effects
• Admissions to A&E
• Long term medical conditions connected to the medication
Please provide your response in Excel/Sheets format if possible, and let me know if any amendments are needed.

Best wishes,

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Leadership Roles

Dear Sir/ Madam,

My name is Sanil Sudhakaran, and I am sending this email on behalf of Health Service Journal (HSJ).
I am writing to request information under the Freedom of Information Act. I would be grateful if you could acknowledge receipt of this request and look forward to your full response within 20 working days, as stipulated by the act.

• As we are updating HSJ’s database of trusts’ leaders. Please could you provide us with leader’s name for the below leadership roles. 
• If you have a very similar role but not the exact job title, please include details of the very similar role and individual. If you don’t have this role at all, please state N/A or “Don’t have the job title”.
• Also, please you include the names and job titles of any of the board members that are not listed below.

Job title Leaders Name
Chair   
Chief executive   
Finance director   
Medical director   
Nursing director   
Chief operating officer   
Chief people officer  

Regards,

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Hybrid Mail / Print & Post Contract

Dear FOI Team,
Under the Freedom of Information Act 2000, I would be grateful if you could provide the following information regarding the provision of hybrid mail, print and post, patient correspondence or mailing services used by the Trust.
1. Who is the current supplier(s) for hybrid mail, print and post, or patient communication services used by the Trust?
2. Is this service provided under:
o A Trust-wide patient communications, hybrid mail, print and post, or managed print contract?
3. Please provide:
o Contract title
o Supplier name
o Contract start date
o Contract expiry date
o Any extension options and associated dates
o Estimated annual contract value (if available)
o Can you please provide the contact names & email addresses for the Managers responsible for Hybrid Mail
o Who looks after Hybrid Mail in Procurement
4. Which procurement route was used?
o Framework (please specify framework name)
o Open tender
o Direct award
o Other (please specify)
Thank you for your assistance and I look forward to your response.
Kind regards,

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Children and Young People’s Mental Health Services

Good afternoon

I am writing to request under the FOI Act for children and young people’s mental health services at your Trust:

a. number of patients i) under 18 years old and ii) under 25 years old waiting over 52 weeks between referral to mental health services and beginning of treatment over the last 5 years

and

b. the maximum wait in weeks between referral to mental health services and beginning of treatment over the last 5 years for patients under 25 years old.

Best wishes

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Spend on Interim Project and Programme Resource

Dear Freedom of Information team,

Under the Freedom of Information Act 2000 I would like to request the following information held by Gloucestershire Care Services Nhs Trust.

1. Total spend in the last complete financial year on interim, agency or contract staff working in project management, programme management, PMO, business change or ICT infrastructure roles broken down by supplier or agency where that is held.

2. The number of such interim or contract workers engaged at the date of this request, by role type.

3. The name of any framework, agency agreement or managed service provider through which those workers are engaged.

If the request would exceed the appropriate cost limit, please answer part 1 alone.

I would prefer to receive the response by email.

Yours faithfully,

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Prison Healthcare Services

Dear Freedom of Information Team,
I am writing under the Freedom of Information Act 2000 to request information relating to violence, aggression and threats towards healthcare staff working in prison healthcare services provided by your organisation.
This request is made in support of the SMARTSTAFF (Safety, Mental Health and Retention of Healthcare Staff in UK Prisons) study, led by the University of Nottingham (Ethics reference number FMHS 227-0825). The study aims to improve understanding of the safety, wellbeing and job satisfaction of healthcare professionals working in prisons and to identify opportunities to improve staff support and retention. Further information is available here: https://institutemh.org.uk/research/forensic-research-nottingham/frn-research/1921-smartstaff-safety-mental-health-and-job-satisfaction-of-prison-healthcare-staff.
I would be grateful if you could provide the following information for each financial year from 1 April 2020 to 31 March 2026 (or the most recent six-year period for which data are available).

1. Violence and aggression incidents

Please provide the number of reported incidents involving healthcare staff working within prison healthcare services that were classified as:
Physical assault
Attempted physical assault
Verbal abuse
Threatening behaviour
Racial or other discriminatory abuse
Sexual assault or sexual harassment
Other violence and aggression incidents (if separately recorded)

2. Staff injuries

For the same period, please provide:
The number of incidents resulting in injury to a healthcare staff member.
The number of incidents resulting in sickness absence.
The total number of working days lost because of violence or aggression, if recorded.

3. Serious incidents

Please provide, where available:
The number of incidents requiring police attendance.
The number of RIDDOR-reportable incidents.
The number of incidents involving a weapon or improvised weapon.

4. Location

If your organisation provides healthcare services in more than one prison, please provide the above information broken down by prison establishment where possible.

5. Workforce denominator

Please provide, for each financial year: The average number (or whole-time equivalent) of healthcare staff employed to deliver prison healthcare services.

6. Incident recording

Please indicate:

The incident reporting system used (for example, IR1s/Datix or another system).

Whether prison healthcare incidents are identifiable separately from incidents occurring in other healthcare settings.

Any changes to incident recording practices during the requested period that may affect interpretation of the data.

If any of the requested information is held but cannot be provided in full, I would be grateful if you could supply the information that is available and explain any exemptions applied. If extracting all six years of data would exceed the cost limit under Section 12 of the Freedom of Information Act, I would be happy to refine the request—for example, by reducing the time period or limiting the request to physical assaults and threats. I would appreciate receipt of the information electronically in a spreadsheet format (e.g. Excel or CSV), where possible.

Thank you for your assistance. I look forward to your response within the statutory 20 working days.

Yours faithfully,

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Digital Adoption

Good afternoon,

I am currently researching digital adoption and software interoperability within the NHS. Please could you provide the following information regarding any digital systems your organisation uses for the following:

1.) Electronic Patient Record
a.) System name
b.) Supplier
c.) Other systems it integrates with
d.) Contract length
2.) Electronic Prescribing
a.) System name
b.) Supplier
c.) Other systems it integrates with
d.) Contract length
3.) Requesting
a.) System name
b.) Supplier
c.) Other systems it integrates with
d.) Contract length
4.) Patient Observations
a.) System name
b.) Supplier
c.) Other systems it integrates with
d.) Contract length
5.) Asset Tracking
a.) System name
b.) Supplier
c.) Other systems it integrates with
d.) Contract length
6.) Patient Tracking/Patient Flow
a.) System name
b.) Supplier
c.) Other systems it integrates with
d.) Contract length
7.) Handovers
a.) System name
b.) Supplier
c.) Other systems it integrates with
d.) Contract length
8.) Electronic Notes
a.) System name
b.) Supplier
c.) Other systems it integrates with
d.) Contract length
9.) Any other IoT solutions used by the organisation
a.) System name
b.) Supplier
c.) Other systems it integrates with
d.) Contract length
10.) Any other systems mentioned for questions 1-9 part c.) that aren’t asked about in questions 1-9
a.) System name
b.) Supplier
c.) Other systems it integrates with
d.) Contract length

If a certain question isn’t relevant to your organisation, please just respond N/A.
Thank you very much for your time!

Yours sincerely,

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Temporary Staffing

Dear FOI team,

Please respond to the following requests in line with the 2000 Freedom of Information Act.

1. Please state which 3rd party provider you use to manage your Temporary Workforce (Staff Bank and / or Master Vend/Neutral Vend Agency Management)

a) Medical and Dental
b) Nursing and Midwifery
c) AHP and HSS
d) Admin and Clerical

2. Please state the contract expiry date for each of the above

3. What framework has been utilised for these contracts

4. For each staffing group, please provide data showing the annual expenditure for 25/26 financial year inclusive on:

a. Agency staff spend
b. Bank staff spend
c. Substantive staff spend
Suggested format in a table or spreadsheet e.g.

Staffing group Type 25/26
Medical and Dental
Agency spend
Bank spend
Substantive spend
Nursing & Midwifery
Agency spend
Bank spend
Substantive spend
AHP & HSS
Agency spend
Bank spend
Substantive spend

5. For each staffing group, please provide data showing the total annual hours for 25/26 financial year inclusive on:

a. Agency use
b. Bank use
Suggested format in a table or spreadsheet e.g.

Staffing group Type 25/26

Medical and Dental
Agency hours
Bank hours

Nursing & Midwifery
Agency hours
Bank hours

AHP & HSS
Agency hours
Bank hours

If it is not possible to provide the information requested, please provide advice and assistance, under the Section 16 obligations of the Act, as to how I can refine my request.

Thank you for your time and consideration
Yours sincerely

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Software Systems

Dear FOI Team,

I am writing to make a request under the Freedom of Information Act 2000.

Please could you provide the supplier name and product name for the following software systems currently used by the Trust:
• TMS – Theatre management systems
• Workforce (eRostering)
• Clinical Decision Support
• Order Communications

Please note:
• If any of the above categories are delivered as a module within another system, please provide the parent system name with the label “parent” appended
• If the Trust does not have a system for any category currently, please state “not used”
• If the trust has more than one product for a single category please list each supplier name and product name for the category

I would be grateful if the response could be provided in a table with the following columns:
• Category
• Supplier name(s)
• Product name(s)
• Notes, if applicable

Under the Freedom of Information Act 2000, I understand that public authorities should respond promptly and in any event within 20 working days of receipt of the request.
Thank you for your help.

Kind Regards,

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BACS Payment System

Dear FOI Team,

Request for information under the Freedom of Information Act (2000)

I am writing to request the following information in relation to Gloucestershire Health and Care NHS Foundation Trust:

⦁ The name of the software system(s) currently used to facilitate BACS payments (for example, payroll).

⦁ The contract end date(s) and/or next renewal date(s for these system(s).

⦁ The current annual contract value for this software (excluding VAT). If the exact figure is exempt, please provide an estimated range or cost band.

If any part of this request is considered exempt, please provide the relevant exemption(s) and reasoning. I understand that, under the Freedom of Information Act (2000), you are required to respond within 20 working days.

If you require any clarification, please do not hesitate to contact me. Thank you for your time and assistance.

Kind regards,

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Absent without Leave / Absconded

Hi all,

Hope you are well. I am writing to request information under the Freedom of Information Act 2000. I am a journalist at the Sunday Times.

For each calendar year from 1 January 2019 to the date of this request, please provide:

1. The number of recorded incidents in which a patient was absent without leave, absconded, or otherwise left the Trust’s care without authorisation. Please break this down by year and, where the figure exceeds five, by hospital site.

2. The number of patients who died within 30 days of such an incident, broken down by year.

3. Of those deaths, the number where the patient was detained under the Mental Health Act 1983 at the time of the incident.

If any part of this request is likely to exceed the appropriate cost limit under section 12, please advise me under your section 16 duty which elements could be provided within the limit, and I will refine accordingly. I would ask that you do not refuse the request in its entirety on cost grounds without first contacting me.

I understand this information is likely to be held on the Trust’s incident reporting system (Datix or its successor), and in Learning from Deaths reporting to the Board.

Please provide the response in machine-readable form (CSV or Excel) where practicable.

I look forward to your response within 20 working days.

Yours faithfully,

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ECT Treatments

Dear Sir/Madam,  

I am writing for an FOI request regarding ECT treatments.  

I would like to know the following:  

1. What information (verbal, written) is given to patients prior to receiving ECT? Please provide a copy if a digital version exists, or otherwise list what information is provided regarding the procedure and potential side effects.

2. What is the level of consent and procedure prior to initiating ECT procedures? (e.g. is patient consent always required, or can it be overridden by a medical expert? Is there a standard procedure or a case-by-case basis?)  

I look forward to your response in due time.  

Kind regards,

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Contact Centre / Telephony Provision

Dear Gloucestershire Health and Care NHS Foundation Trust,

Under the Freedom of Information Act 2000, I am requesting the following information relating to the contact centre and telephony systems used to support your trust’s crisis line and/or Single Point of Access (SPA) service:

The name of the supplier(s) providing your contact centre / telephony platform for these services.
The start date and end date (or renewal date) of the current contract with this supplier.
Whether the contract includes any extension options, and if so, the length and terms of those extensions.
The number of mental health advisors (or equivalent call-handling staff) licensed to use the contact centre system.
The number of concurrent users the system is licensed for, if this differs from the total number of advisors.
The estimated annual cost of this contract (or total contract value, if annual figures are not held).

Please number your responses to match the questions above.

For clarity, this request relates specifically to the contact centre / call handling technology used to manage incoming calls to your crisis line or SPA , not to clinical or case management systems used after a call has been triaged.

Yours faithfully,

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ADHD and ASD Diagnostic Services, Pathways, External Providers

Dear Freedom of Information Team,

I am writing to make a request under the Freedom of Information Act 2000. Please provide the following information relating to your Trust’s ADHD and Autism Spectrum Disorder (ASD/ASC) diagnostic, assessment, medication titration and related neurodevelopmental services.

1. Service Provision
For each locality or service area covered by your Trust, please confirm whether your Trust provides each of the following services:
•Adult ADHD assessments
•Adult ADHD medication initiation or titration
•Adult ASD/ASC assessments
•CYP ADHD assessments
•CYP ADHD medication initiation, titration or physical monitoring
•CYP ASD/ASC assessments
•Neurodevelopmental triage or screening services, where separate from full diagnostic assessment
If any of the above services are not provided by your Trust in a particular locality, please state which organisation is responsible for providing or commissioning that service.

2. Service Locations and Pathways
For each service listed in Section 1, please provide all:
•Clinic, hub or service names
•Towns/city’s and postal addresses
•Functional team email addresses
•Team telephone numbers

3. Use of External Providers
Please confirm whether your Trust currently uses external providers for any of the following:
•Adult ADHD assessments
•Adult ADHD medication initiation or titration
•Adult ASD/ASC assessments
•CYP ADHD assessments
•CYP ADHD medication initiation, titration or physical monitoring
•CYP ASD/ASC assessments

If yes, please provide:
•Supplier name
•Service provided
•Locality or pathway covered
•Whether the model is insourcing, outsourcing, subcontracting, framework call-off, direct award or another arrangement
•Contract start date
•Contract end date or review date
•Procurement route, such as framework, open tender, direct award or other
•Estimated annual contract value, if available

4. Future Commissioning and Pathway Review

Please confirm:

•Whether your Trust expects to procure additional ADHD or ASD/ASC assessment capacity within the next 24 months
•Whether your Trust is reviewing or redesigning its ADHD or ASD/ASC diagnostic pathways
•Whether your Trust plans to expand, reduce or change its use of external providers

5. Key Contacts

Please provide the name, job title, NHS email address and telephone number, where applicable and publicly available, or a generic team email address and duty/team telephone number, for the following roles:
•Head of Neurodevelopmental Services
•Head of Adult Mental Health Services
•Head of Mental Health Adult Services responsible for ADHD or ASD/ASC pathways
•Head of CYP Mental Health Services
•Head of Mental Health CYP/CAMHS
•Head of CAMHS or CYP Neurodevelopmental Services
•Head of Pathways or Head of Integrated Care Pathways responsible for ADHD or ASD/ASC pathways
•Adult ADHD Service Lead
•Adult ASD/ASC Service Lead
•CAMHS ADHD Service Lead
•CAMHS ASD/ASC Service Lead
•CYP ADHD Service Lead
•CYP ASD/ASC Service Lead
•Operational Manager responsible for Neurodevelopmental Services
•Operational Manager responsible for Adult ADHD or ASD/ASC services
•Operational Manager responsible for CAMHS or CYP ADHD or ASD/ASC services
•General Manager responsible for Neurodevelopmental Services
•Director of Operations responsible for these service lines
•Clinical Director overseeing these service lines
•Procurement Lead for Mental Health Services
•Procurement Lead for Community Services
•Procurement Lead for Neurodevelopmental Services, if applicable
•Any equivalent, differently named or additional contact roles responsible for ADHD, ASD/ASC, neurodevelopmental pathways, service operations or procurement where the role titles above do not match the Trust’s structure

I would be grateful if you could provide this information electronically, preferably in Microsoft Word or Excel format.

Thank you for your time and assistance with this request.

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Purchasing of Peripheral Intravenous Cannulas

Under the Freedom of Information Act 2000, please provide the following information about the Trust’s purchasing of peripheral intravenous cannulas.

For each of the financial years 2023/24, 2024/25 and 2025/26, please provide:

1. the manufacturer and brand of each product purchased;
2. the catalogue or product code (NPC, or the Trust’s own code);
3. the quantity purchased (please state the unit – e.g. each, box, case);
4. the total expenditure, excluding VAT;
5. the name of the supplier the Trust purchased from, where this differs from the manufacturer (for example NHS Supply Chain or another distributor);
6. the contract or framework under which the purchase was made, and its start and end dates;
7. where the Trust changed supplier or manufacturer during this period, the previous supplier or manufacturer and the date of change.

I am content to receive the information as an extract from the Trust’s purchasing or catalogue management system in whatever format is most convenient, including a spreadsheet, and I do not require it to be reformatted.

Yours faithfully,

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Workforce Procurement and Technology Systems

Subject: Freedom of Information Request – Workforce Procurement and Technology Systems

Dear FOI Team,

Please could you provide the information requested on the attached Freedom of Information request.

To make it as straightforward as possible to provide the requested information, I have attached an Excel spreadsheet containing the requested fields. Where possible, I would be grateful if you could complete and return the spreadsheet with your response.

The information requested relates to your organisation’s current Master Vendor, Neutral Vendor, Direct Engagement, e-Rostering and EPR arrangements, including the relevant provider, staff groups covered and current contract expiry date.

Where more than one provider, contract or arrangement applies, please provide a separate row for each.

If any of the requested information is not held, please indicate this in the relevant field.

Many thanks for your assistance.

Regards

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Adult ADHD Continuity

One question: In your provider system, which role owns continuity when established adult ADHD treatment ends without an accepted receiving prescriber, what bridge or escalation mechanism applies, and what record would evidence the decision?

A one-paragraph answer naming the role, mechanism and record would be enough. If this inbox is not the right route, please identify the correct published contact rather than treating this as a request for out-of-area care.

Kind regards,

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Accessible Parking, Toilets and Step-Free Access at your Sites

Dear Information Governance Team,

Under the Freedom of Information Act 2000 (and the Environmental Information Regulations 2004 where applicable), I request the following recorded information.

I am a disabled person building Wren Nav, a free, non-commercial accessibility map of the UK. It shows disabled people where accessible toilets, Blue Badge bays and step-free entrances actually are. Hospital and clinic sites matter more than almost anywhere else, because we have no choice about going to them.

To keep this cheap for you, I am not asking how many designated disabled parking spaces you have — that is already published for every site in the annual Estates Returns Information Collection and I have taken it from there. I am asking for the four things ERIC does not record.

1. Location of designated disabled parking bays. For each site the Trust operates: which car park, and grid reference, latitude/longitude or postcode if held.

2. Accessible toilets. For each site, the location of wheelchair-accessible toilets — building, floor and department is enough — and whether each needs a RADAR key.

3. Changing Places toilets. For each site, whether the Trust has a facility meeting BS 8300, where it is, and its opening arrangements.

4. Step-free entrances and accessible drop-off. For each site, which entrances are step-free, and where any designated accessible drop-off point is.

If any of this already exists as a spreadsheet, GIS layer, access audit, AccessAble survey or estates plan, please send it in the format it is already in. A raw export is easier for you than a written summary and more useful to me. Electronic copy by email please.

Please treat the four items as severable. If one would exceed the appropriate limit, answer the others and tell me under section 16 how to narrow the rest, rather than refusing the whole request.

The map is free, carries no advertising and will never be sold. If the Trust is content for the information to be re-used and republished for that purpose, please say so.

Thank you for your time.

Yours faithfully,

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Care Reviews

Dear Freedom of Information Team,
I am writing to request information under the Freedom of Information Act 2000 regarding Care Reviews undertaken by Gloucestershire Health and Care NHS Foundation Trust.
I would be grateful if you could provide the following information in an anonymised form, with no patient-identifiable information:
1. How many Care Reviews are currently open?

2. For all currently open Care Reviews, how long have they been open? If individual figures cannot be provided, please provide this using the following bands:

o Under 6 months
o 6–12 months
o 12–18 months
o 18–24 months
o Over 24 months

3. Of the currently open Care Reviews, how many relate to a patient’s death by suspected suicide?

4. Of those relating to suspected suicide, how many have been open for:

o More than 6 months
o More than 12 months
o 18 months or longer

5. For all Care Reviews completed during the last three years, what was:

o The average time between the patient’s death and formal completion of the Care Review
o The longest time between the patient’s death and formal completion

6. For Care Reviews relating to suspected suicide that were completed during the last three years, what was:

o The average time between the patient’s death and formal completion
o The longest time between the patient’s death and formal completion

7. During the last three years, how many Care Reviews took 18 months or longer from the date of death to formal completion?

8. What is the Trust’s current target or expected timescale for completing a Care Review following a patient’s death?

9. Of the Care Reviews currently open, how many have exceeded the Trust’s expected or target completion timescale?

10. Where Care Reviews have remained open beyond 12 or 18 months, what information does the Trust hold regarding the reasons for these delays? For example, whether delays have been attributed to staffing or capacity, complexity of the review, availability of staff or witnesses, or other factors.
I am requesting statistical and anonymised information only and am not seeking any information that could identify individual patients, families or staff members.
If any part of this request is considered exempt or cannot be answered as worded, I would be grateful if you could provide the information that can be disclosed and explain which exemption is being relied upon for any information withheld.
Yours faithfully,

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