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ICT Contracts

Information and Communication Technology Contracts

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Dear Freedom of Information team,

Under the Freedom of Information Act 2000 I would like to request the following information held by Gloucestershire Care Services Nhs Trust.

A list of current contracts for ICT services, network and connectivity, telephony and unified communications, data centre or hosting, enterprise software (finance, HR, housing, social care or similar) and programme or project management services. For each contract please give the supplier name, a short description, the start date, the end date, any extension options, the annual or total value and the job title of the contract owner.

If this information is published in the organisation’s contracts register under the Local Government Transparency Code, a link to the current register is a complete answer.

If the request would exceed the appropriate cost limit, please limit it to contracts with an annual value over GBP 50,000 or tell me how to narrow it.

I would prefer to receive the response by email as a spreadsheet.

Yours faithfully,

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Planned Information Communication Technology and Digital Projects

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Dear Freedom of Information team,

Under the Freedom of Information Act 2000 I would like to request the following information held by Gloucestershire Care Services Nhs Trust.

1. A list of ICT, digital, network, telephony or business-systems projects and programmes that are planned, approved or in progress for the financial years 2026/27 and 2027/28. For each, please give the project name, a one-line description, the approved or estimated budget, the planned start and end dates and the job title of the officer responsible for delivering it.

2. Where a project in that list will be delivered with the help of an external supplier or contractor, the name of that supplier if one has already been appointed.

If a published document already contains this information (for example a capital programme, an ICT or digital strategy or a forward plan), a link to it and the page reference is a complete answer and I would be grateful for it.

If the request would exceed the appropriate cost limit, please answer part 1 alone or tell me how to narrow it so that it can be answered within the limit.

I would prefer to receive the response by email, ideally as a spreadsheet or the original document format.

Yours faithfully,

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Contact for Information Communication Technology/Digital Projects

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Dear Freedom of Information team,

Under the Freedom of Information Act 2000 I would like to request the following information held by Gloucestershire Care Services Nhs Trust.

1. The name and job title of the most senior officer responsible for ICT, digital and technology (for example the Chief Information Officer, Chief Digital Officer, Head of ICT or equivalent), and the business email address and business telephone number published or used for that role.

2. The name and job title of the officer responsible for the delivery of ICT, network and business-systems projects, if that is a different person, with the same business contact details.

3. The name and job title of the officer who owns the organisation’s telephony and network contracts, if that is a different person again.

Senior officers acting in a public-facing capacity are routinely identified in response to such requests, and I am asking only for business contact details, not personal ones. If a published organisation chart or senior management page already gives this information, a link to it is a complete answer.

I would prefer to receive the response by email.

Yours faithfully,

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HSCN and Connectivity

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1. HSCN connectivity (Health and Social Care Network)

a. Please can advise who is the existing supplier
b. Contract end dates
c. Total contract value
d. Which framework this was purchased under
e. Name of the contact responsible for this

2. Software Defined WAN (SDWAN)

a. Please can advise who is the existing supplier
b. Contract end dates
c. Total contract value
d. Which framework this was purchased under
e. Name of the contact responsible for this

3. Local Area Network (LAN)

a. Please can advise who is the existing supplier
b. Contract end dates
c. Total contract value
d. Which framework this was purchased under
e. Name of the contact responsible for this

4. Wireless Access (WIFI)

a. Please can advise who is the existing supplier
b. Contract end dates
c. Total contract value
d. Which framework this was purchased under
e. Name of the contact responsible for this

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318-2024

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Question 1) Does your organisation have an Electronic Document Management System (eDMS) for digitised patient Health Records? (Yes / No)
Question 2) Have existing physical (paper) patient Health Records been scanned and digitised within the system?
Question 3) Are physical (paper) patient Health Records still created and scanned into the eDMS on an ongoing basis?
Question 4) What is the Health Records eDMS System Name?
Question 5) Who is the eDMS System Vendor? (If developed in-house by the Trust, please state: ‘in-house’)
Question 6) What is the eDMS Contract Expiry Date?

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262-2024

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1. Do you have an Electronic Patient Record (EPR) system in place?
2. If so, when was the EPR is deployed?
3. What is the value of the EPR contract, either annually or total contract value ?
4. When is the current EPR contract due for renewal?

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232-2024

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The first part of my request relates to contact centre service contracts which could relate to one of the following:

1. Advanced call distribution to control the flow of calls and maximise customer experience
2. Email, website live chat and integrations with popular social media apps like Facebook and Instagram
3. Performance monitoring tools to track performance, customer satisfaction and other key sales metrics

1. Incumbent Supplier: For each of the contract(s) please can you provide me with the supplier of the contract.

2. Annual Average Spend: For each supplier, please state the annual average (over 3 years) spend for each supplier

3. Contract Duration: For each supplier, please state the contract duration of the contract expires. If available please also include any contract extensions.

4. Contract Expiry: For each supplier, please state the date of when the contract expires.

5. Contract Review: For each supplier, please state the date of when the contract will be reviewed.

6. Contract Description: For each supplier, please state a brief description of the services provided of the overall contract.

7. Contact Details: For each supplier, please state the person from within the organisation responsible for the contract. Please provide me with their full name, actual job title, contact number and direct email address. At the very least please provide me with their actual job title.

8. Number of Agents; please provide me with the total number of contact centre agents;

9. Number of Sites; please can you provide me with the number of sites the contact centre covers.

10. Manufacturer of the contact centre: Who is the manufacturer of the contact centre system that you operate?

11. Do you use Microsoft Exchange 2003 as your email server? If not, then which products do you use?

12. Number of email users: Approximate number of email users across the organisations.

The second part of my request relates to the use inbound network services contracts which could relate to one of the following:
1. 0800, 0845, 0870, 0844, 0300 number
2. Routing of calls
3. Caller Identifier
4. Caller Profile- linking caller details with caller records
5. Interactive voice response (IVR)

1. Incumbent Supplier: For each of the contract(s) please can you provide me with the supplier of the contract.
2. Annual Average Spend: For each supplier, please state the annual average (over 3 years) spend for each supplier
3. Contract Expiry: For each supplier, please state the date of when the contract expires.
4. Contract Review: For each supplier, please state the date of when the contract will be reviewed.
5. Contract Description: For each supplier, please state a brief description of the services provided of the overall contract.
6. Contact Details: For each supplier, please state the person from within the organisation responsible for the contract. Please provide me with their full name, actual job title, contact number and direct email address.

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180-2024

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I am interested to understand how you ensure more efficient financial and HR performance management of your Trust. Could you let me know if you use any particular software to support the financial and HR activities/tasks in the table below.

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