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Health > Use of AI in NHS Talking Therapy

Freedom of Information request Use of AI in NHS Talking Therapy

Response published: 8 June 2026

FOI Request

Dear Gloucestershire Health and Care NHS Foundation Trust, Under the Freedom of Information Act, I would like to request the following information: 1. Is this NHS Trust utilizing an AI software within its Talking Therapy Programme? In what capacity? 2. The number of patients who have been treated under a scheme of therapy that involves a communication exchange including the contribution of an Artificial Intelligence system in 2025 and 2026. 3. Please break down the number of users into the following classes: i) age, ii) ethnicity, iii) nationality, iv) gender. If the numbers are less than 5, please merge the figures for 2025 and 2026. 4. The name of the company providing the AI software(s) mentioned in 1 and 2. Please also tell me the name of the system (ex. ChatGPT, Claude, etc). 5. The value of the contract between the AI company and the NHS trust. 6. Investigations, reports and other similar documents thar look into: : a. the clinical effectiveness of therapy undergone by patients using the therapy mentioned in 1 and 2 above, b. any potential risks from the therapy mentioned in 1 and 2 above. 7. The current waiting list for an appointment with a therapist within your NHS Talking Therapy service. 8. The current waiting list for an appointment with a psychiatrist. I would like you to provide the information in the following format: Word or Excel file. Please contact me if you need me to clarify my request. Yours faithfully,

FOI Response

Freedom of Information Request – Ref: FOI 157-2026

Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

1. Is this NHS Trust utilizing an AI software within its Talking Therapy Programme? In what capacity?

Our response:

No, not applicable.

You asked:

2. The number of patients who have been treated under a scheme of therapy that involves a communication exchange including the contribution of an Artificial Intelligence system in 2025 and 2026.

Our response:

Not applicable.

You asked:

3. Please break down the number of users into the following classes:

i) age

ii) ethnicity

iii) nationality

iv) gender.

If the numbers are less than 5, please merge the figures for 2025 and 2026.

Our response:

Not applicable.

You asked:

4. The name of the company providing the AI software(s) mentioned in 1 and 2. Please also tell me the name of the system (ex. ChatGPT, Claude, etc).

Our response:

Not applicable.

You asked:

5. The value of the contract between the AI company and the NHS trust.

Our response:

Not applicable.

You asked:

6. Investigations, reports and other similar documents thar look into:
a. the clinical effectiveness of therapy undergone by patients using the therapy mentioned in 1 and 2 above,
b. any potential risks from the therapy mentioned in 1 and 2 above.

Our response:

Not applicable

You asked:

7. The current waiting list for an appointment with a therapist within your NHS Talking Therapy service.

Our response:

As of 3 June 2026, there are 1325 people waiting for a first appointment.

You asked:

8. The current waiting list for an appointment with a psychiatrist.

Our response:

We do not have any psychiatrists in our Talking Therapy service.

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.