Freedom of Information Request – Ref: FOI 327-2026
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
Sourced Staffing Arrangements
1a. Do you have a master vendor (MV) or neutral vendor (NV) arrangement in place for sourcing agency staff? If so, please state which arrangement is in place
Our response:
Yes. The Trust uses a Managed Service Provider arrangement for agency staffing
You asked:
1b. What is the name of the MV/NV provider(s) and what staffing groups do they source? e.g. medical, nursing etc.
Our response:
ID Medical Group Ltd is the provider, covering Medical and Dental, Nursing and Midwifery, AHP/HSS, and Admin and Clerical staffing groups.
You asked:
1c. As part of the arrangement, is any NV technology provided by the supplier to help manage the procurement of agency staff?
Our response:
Yes. ID Medical provides the Clarity system to support management of the arrangement.
You asked:
1d. Please provide the contract start and end date for the supplier (dd/mm/yy)
Our response:
The current call-off contract commenced on 06/09/2026 and expires on 06/09/2029, with options for two further 12-month extensions. The preceding ID Medical arrangement ran from September 2022 to September 2026.
You asked:
Direct Engagement
2a. Does the organisation use a third party to provide a Direct Engagement/Outsourced Employment Solution*?
Our response:
Yes. The Trust uses a third party to provide Direct Engagement as part of its managed service arrangement.
You asked:
2b. What is the name of the Direct Engagement (DE)/Outsourced Employment supplier**
Our response:
ID Medical Group Ltd.
You asked:
2c. Under the DE/Outsourced Employment arrangement, which staffing groups are managed? For example; Medical, Admin, Scientific staff. Please list all applicable
Our response:
Medical and Dental staff are covered by the Direct Engagement element of the managed service arrangement.
You asked:
2d. Please provide the contract start and end date for the DE supplier (dd/mm/yy)
Our response:
The current arrangement commenced on 06/09/2026 and expires on 06/09/2029, with options for two further 12-month extensions. The previous ID Medical arrangement ran from September 2022 to September 2026.
You asked:
2e. How much did the organisation pay the supplier in 25/26 (April 2025 to March 2026) for the provision of the direct engagement service?
Our response:
The Direct Engagement service is charged as a percentage of worker hourly pay throughput rather than as a fixed annual fee. The current contract specifies a Direct Engagement fee of 3.5% of worker hourly pay throughput. The Direct Engagement fee paid for the 2025/26 period was £6,221.59.
You asked:
2f. What type of Direct Engagement contract is in place between the trust and the worker? E.g. Fixed term, casual, zero hours etc.
Our response:
Bank workers agreement.
You asked:
2g. Are workers issued a P45 at the end of their assignment?
Our response:
Yes.
You asked:
2h. Does your DE provider process DE payroll?
Our response:
No – payroll is processed internally.
You asked:
2i. If not, who is responsible for processing DE payroll?
Our response:
Internal.
You asked:
2j. Who is responsible for inputting timesheet data into your DE solution?
Our response:
Internal.
You asked:
2k. Who is responsible for inputting workers’ bank details into the DE solution?
Our response:
Internal.
You asked:
Bank Management
3a. Please name the technology provider used to manage the supply of your bank staff, inclusive of any outsourced or managed arrangements *** If more than one supplier is used, please name all suppliers
Our response:
The staff bank is managed in-house by the Trust’s Temporary Staffing Team, supported by RLDatix / Allocate Optima BankStaff. There is no third-party managed service provider operating the bank on the Trust’s behalf. Medical staff use Medics on Duty for medical rostering.
You asked:
3b. Please name the staffing group each provider is used for e.g. medical, nursing, AHPs, admin and clerical
Our response:
RLDatix / Allocate Optima supports all staff groups except medical staff. Medics on Duty is used for medical staff.
You asked:
3c. Please provide the contract start and end date for each bank supplier (dd/mm/yy)
Our response:
The HealthRoster Optima UK bundle, including BankStaff and SafeCare, commenced on 31/12/2024 and ends on 30/12/2029. Medics on Duty runs from 31/07/2024 to 30/07/2029.
You asked:
3d. How much did the organisation pay the supplier(s) in 25/26 for the provision of the bank service?
Our response:
BankStaff functionality is included within the wider HealthRoster Optima UK bundle with SafeCare and does not have a separately identified annual cost. The payment schedule for the year commencing 31/12/2025 shows £193,117 for the HealthRoster Optima UK bundle, including BankStaff and SafeCare, plus £19,311 for Allocate DataHub, giving total annual charges of £212,428. Allocate Loop is provided free of charge within this arrangement.
For medical rostering, Medics on Duty is a separate arrangement. Its scheduled charge for the year commencing 31/07/2025 is £15,647. From 31/12/2025, an additional 60 Medics on Duty licences were added, with a charge of £2,604 for the period 31/12/2025 to 30/07/2026.
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.