Freedom of Information Request – Ref: FOI 176-2025
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
Have you implemented SIP?
Our response:
Yes
You asked:
If yes, when does the contract expire?
Our response:
30 March 2026 with a 2 year contract extension option
You asked:
Who is your SIP provider?
Our response:
GAMMA via Maintel
You asked:
The email address of the primary contact for this contract?
Our response
Head of IT Operations
You asked:
What is your current telephony system?
Our response:
Maintel
You asked:
How many users of the telephony system?
Our response:
2700
You asked:
When is the contract up for renewal?
Our response:
30 March 2026 with a 2 year contract extension option
You asked:
The email address of the primary contact for this contract?
Our response:
Head of IT Operations
You asked:
Have you voice enable your Teams Licences?
Our response:
No
You asked:
If yes, when does the contract expire?
Our response:
Not applicable
You asked:
If not, is that something you are considering?
Our response:
Not currently exploring
You asked:
What is the manufacturer of your contact centre.
Our response:
Mintel
You asked:
How many concurrent agents do you have.
Our response:
140
You asked:
Who supplied and maintains the contact centre When does the contract expire
Our response:
Maintel – 30 March 2026 with a 2 year contract extension option
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.