Freedom of Information Request – Ref: FOI 009-2026
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
1. Telephone System
a. What make is your telephone system?
Our response:
Mitel.
You asked:
b. How old is the telephone system you operate?
Our response:
Two years old.
You asked:
c. How many users do you have?
Our response:
3000 active telephony users.
You asked:
d. Is your telephone system cloud based or on premise?
Our response:
Cloud.
You asked:
e. Can your switchboard operators transfer external incoming calls to all users across your estate?
Our response:
Yes.
You asked:
f. How many extensions does your telephone system have?
Our response:
5,500.
You asked:
2. Telecoms Estate
a. How much do you spend annually on telecoms?
Our response:
£140,000
You asked:
b. Do you know how this is split into Voice Telecoms / Data Networking / Mobile Communications / Maintenance?
Our response:
Yes.
You asked:
c. Which suppliers do you use for Voice / Data / Mobile / Maintenance?
Our response:
Maintel for Voice and Voice maintenance, BT for data and mobile and associated maintenance.
You asked:
d. How many analogue lines do you have?
Our response:
93
You asked:
e. How many ISDN2 Services do you have?
Our response:
0
You asked:
f. How many ISDN30 Services do you have?
Our response:
0
You asked:
g. How many mobiles do you have?
Our response:
3500 mobiles.
You asked:
h. Have you done anything about the Analogue Switch Off / Digital Switch On? If so, what have you done?
Our response:
Assessments have taken place to cease these lines, with final temporary ceases being applied on the remaining 93 ahead of hard cease and decommission.
You asked:
i. What are the contact details for the person who looks after telecoms and the costs associated with these?
Our response:
GHC Digital Services – 0300 421 8100
You asked:
3. Microsoft
a. How much do you spend annually with Microsoft?
Our response:
The Trust does not progress spend directly with Microsoft
You asked:
b. How often do you review licensing costs?
Our response:
Annually.
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.