Gloucestershire Health and Care- NHS Trust logo
with you, for you
Responses > Telecoms

Freedom of Information request Telecoms

Response published: 11 March 2026
IT

FOI Request

Dear, Gloucestershire Health and Care NHS Trust Under the Freedom of Information Act, I would like to request the following information. 1. Telephone System What make is your telephone system? How old is the telephone system you operate? How many users do you have? Is your telephone system cloud based or on premise? Can your switchboard operators transfer external incoming calls to all users across your estate? How many extensions does your telephone system have? 2. Telecoms Estate How much do you spend annually on telecoms? Do you know how this is split into Voice Telecoms / Data Networking / Mobile Communications / Maintenance? Which suppliers do you use for Voice / Data / Mobile / Maintenance? How many analogue lines do you have? How many ISDN2 Services do you have? How many ISDN30 Services do you have? How many mobiles do you have? Have you done anything about the Analogue Switch Off / Digital Switch On? If so, what have you done? What are the contact details for the person who looks after telecoms and the costs associated with these? 3. Microsoft How much do you spend annually with Microsoft? How often do you review licensing costs? Many Thanks & Best Regards

FOI Response

Freedom of Information Request – Ref: FOI 074-2026

Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

1. Telephone System

What make is your telephone system?
How old is the telephone system you operate?
How many users do you have?
Is your telephone system cloud based or on premise?
Can your switchboard operators transfer external incoming calls to all users across your estate?
How many extensions does your telephone system have?

2. Telecoms Estate

How much do you spend annually on telecoms?
Do you know how this is split into Voice Telecoms / Data Networking / Mobile Communications / Maintenance?
Which suppliers do you use for Voice / Data / Mobile / Maintenance?
How many analogue lines do you have?
How many ISDN2 Services do you have?
How many ISDN30 Services do you have?
How many mobiles do you have?
Have you done anything about the Analogue Switch Off / Digital Switch On? If so, what have you done?
What are the contact details for the person who looks after telecoms and the costs associated with these?

3. Microsoft

How much do you spend annually with Microsoft?
How often do you review licensing costs?

Our response:

Please see our response to your Freedom of Information request FOI Ref: 009-2026, this is a duplicate request.

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.