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IT > Systems and Services in Use

Freedom of Information request Systems and Services in Use

Response published: 10 July 2026

FOI Request

Dear FOI Team, I am writing under the Freedom of Information Act 2000 to request information about several systems and services in use at the Trust. My inquiries are as follows: Technology Group Supplier Product Updated Contract Ending Date Contract Ending Date Cyber security services Bytes ? ? ? Cloud provider Bytes Azure ? ? Electronic document management system Civica Cito ? ? Electronic patient record Idox Lilie ? ? Staff rostering system RLDATIX HealthRoster Optima ? ? Financial management system Capita Integra ? ? Electronic patient record Software of Excellence SOEL Health ? ? Blood tracking ? ? ? ? Critical care systems ? ? ? ? Diagnostic reporting ? ? ? ? Mental Health Talking Therapy digital tools ? ? ? ? Patient communication system ? ? ? ? Pathology systems ? ? ? ? Pathology PACs ? ? ? ? Picture Archiving and Communication Systems ? ? ? ? Radiology Information Systems ? ? ? ? AI workflow assistants ? ? ? ? Business Intelligence tools ? ? ? ? Call handling automation systems ? ? ? ? Patient care scheduling tools ? ? ? ? Please note: In relation to cyber security we are asking for the name of your main cyber security provider. We do not need to know the software or sub-contractors used. Clarification on 'N/A' Responses: • Please enter 'No System Installed' if your trust does not have such system. • Please enter 'No system needed' if your trust does not have a department or service which requires such a system. Clarification on Contract expiry date: • If the contract is expiring in the next 6 months, please state if the trust plans to renew, re-procure or take any other action. • If the contact is on a rolling basis, Please enter 'Rolling'. Additionally, could you please fill in the missing product names and revised contract expiry dates? Regards,

FOI Response

Freedom of Information Request – Ref: FOI 209-2026

Thank you for your recent Freedom of Information request. Please find our response below.

You asked / Our Response:

Technology Group Supplier Product Updated Contract Ending Date Contract Ending Date
Cyber security services Gloucestershire Hospitals NHS Foundation Trust Cyber Service March 2029 March 2029
Cloud provider Microsoft Azure June 2026 June 2026
Electronic document management system Civica EMDS September 2023 September 2023
Electronic patient record Idox Lilie November 2026 November 2026
Electronic patient record Software of Excellence SOEL Health Not applicable – no longer used Not applicable – no longer used
Staff rostering system RLDATIX HealthRoster Optima December 2029 December 2029
Financial management system ADVT Integra Centros 31 March 2030 31 March 2030
Blood tracking No system needed
Critical care systems No system needed
Diagnostic reporting No system needed
Mental Health Talking Therapy digital tools Mayden IAPTus November 2028 November 2028
Patient communication system No system needed
Pathology systems No system needed
Pathology PACs No system needed
Picture Archiving and Communication Systems No system needed
Radiology Information Systems No system needed
AI workflow assistants No system installed
Business Intelligence tools Microsoft SQL SA / Annual SA / Annual
EXASOL Esxsol Renew / Annual Renew / Annual
NCS/SALESFORCE Tableau Renew / Annual Renew / Annual
Call handling automation systems Maintel Mitel March 2029 March 2029
Patient care scheduling tools No system needed

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss20@nhs.net

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.