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Responses > Social Media Management and Listening Tools

Freedom of Information request Social Media Management and Listening Tools

Response published: 8 July 2025
Communications

FOI Request

1) Do you use a social media management platform? 2) If so, what tools do you use? 3) What is your annual spend on a Social media management tool? 4) What dates does your contract with your current supplier end (in the format of [month/year]) ? 5)Do you use a social listening / media monitoring platform? 6) If so, what tools do you use? 7) What is your annual spend on a social listening / media monitoring tool? 8) What dates does your contract with your current supplier end (in the format of [month/year])

FOI Response

Freedom of Information Request – Ref: FOI 105-2025

Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

1) Do you use a social media management platform?

2) If so, what tools do you use?

3) What is your annual spend on a social media management tool?

4) What dates does your contract with your current supplier end (in the format of [month/year]) ?

5) Do you use a social listening / media monitoring platform?

6) If so, what tools do you use?

7) What is your annual spend on a social listening / media monitoring tool?

8) What dates does your contract with your current supplier end (in the format of [month/year])

Our response to all the above questions:

We do not use any tool at all.

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.