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Responses > Scanning Processes for Digitised Patient Records

Freedom of Information request Scanning Processes for Digitised Patient Records

Response published: 28 August 2025

FOI Request

I’m contacting you as part of an independent review into the use of Electronic Document Management Systems (eDMS) across NHS Trusts in England. Specifically, I’m seeking information on how digitised patient records are processed, scanned, and managed within your Trust as I have seen from a previous request that I have need of further clarification on. The questions below focus on scanning operations and any technology or providers involved. **eDMS Implementation and Scanning Practices** 1. How is content added to your eDMS? (Please delete as appropriate) - Scanned Internally by Trust Staff - Scanned Internally by a Company - Scanned Externally by a Company - Digital Documents Uploaded by Trust Staff - Digital Documents Fed Through From Other Systems 2. If records are scanned internally by Trust staff, is this undertaken via a centralised scanning bureau or departmentally? 3. If some, or all records are scanned externally, what is the scanning service provider(s) company name(s)? 4. What is the scanning service provider's contract expiry date? 5. If some, or all records are scanned via an internal, centralised scanning bureau, please specify the scanning hardware manufacturer and device models that are in use (e.g. 54Falcon Scanners by Opex Corporation 6). 6. If some, or all records are scanned internally at a departmental level, please confirm if desktop scanners or Multi-Function Devices (MFDs) are used. (Please delete as appropriate) o Desktop Scanner o Multi-Function Device (MFD) 7. Please specify the scanning hardware manufacturer and device models that are in use at a departmental level.

FOI Response

Freedom of Information Request – Ref: FOI 158-2025

Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

1. How is content added to your eDMS?

Our response:

– Scanned Internally by Trust Staff
– Digital Documents Uploaded by Trust Staff

You asked:

2. If records are scanned internally by Trust staff, is this undertaken via a centralised scanning bureau or departmentally?

Our response:

Departmentally

Your asked:

3. If some, or all records are scanned externally, what is the scanning service provider(s) company name(s)?

Our response:

Not applicable

You asked

4. What is the scanning service provider’s contract expiry date?

Our response:

Not applicable

Your asked:

5. If some, or all records are scanned via an internal, centralised scanning bureau, please specify the scanning hardware manufacturer and device models that are in use (e.g. 54Falcon Scanners by Opex Corporation 6).

Our response:

Not applicable

Your asked:

6. If some, or all records are scanned internally at a departmental level, please confirm if desktop scanners or Multi-Function Devices (MFDs) are used.

Our Response:

o Multi-Function Device (MFD)

Your asked:

7. Please specify the scanning hardware manufacturer and device models that are in use at a departmental level.

Our response:

Cannon and Ricoh ScanSnap iX1600

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.