Freedom of Information Request – Ref: FOI 051-2026
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
1. During 2025, approximately how many paper documents created in clinical or administrative settings were later scanned or uploaded into the Trust’s electronic patient record system?
Our response:
This information is not held in a way that can be reported on.
You asked:
2. During 2025, what was the total number of pages printed by the Trust?
Our response:
TBC
You asked:
3. How many printers or multifunction devices (MFDs) were in active use across the Trust during 2025?
Our response:
The Trust has 252 printers. These are a mix of MFDs and small print only devices.
You asked:
4. How many print- or scanning-related faults or failures were logged during 2025?
Our response:
Throughout the period from 01 January to 31 December 2025 we recorded 772 print / scanning related faults or failures.
You asked:
5. Does the Trust maintain physical storage for legacy medical records, and if so, are those records primarily stored on Trust premises, or off-site with a third-party provider?
Our response:
Off site with a third-party provider.
You asked:
6. During 2025, approximately how many outpatient or patient appointment communications were issued by post or hybrid mail?
Our response:
TBC
You asked:
7. During the same period, how many missed or unattended appointments (“no-shows”) were recorded? And how many of those no-shows were attributed to appointment communications not being received or acknowledged by the patient?
Our response:
In 2025 there were 62,116 DNAs recorded across the following:
Physical Health Services
Mental Health and Learning Disability Services
Talking Therapies Service
We are unable to extract information as to whether these are as a result of appointment communications not being received or acknowledged by a patient.
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.