Freedom of Information Request – Ref: GHC-18112025-796845
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
1. How many letters in total were sent by the Trust between 1st October 2024 – 30th September 2025? Of those, how many and what percentage were:
a) Posted locally (i.e. franked and sent out by the post room)
Our response:
The Trust does not hold the information in a way that can be reported on. Gloucestershire Health and Care NHS Foundation Trust does not have a central post room. Post is sent out by numerous service around Gloucestershire by various means; franked, stamp or taken to a local post office. We do not record the numbers of letters sent.
You asked:
b) Sent via hybrid mail (i.e. posted by your hybrid mail supplier)
Our response:
This information is not held by the Trust. We have requested the information from our hybrid mail provider and will update our response as soon as it is received.
You asked:
c) Sent digitally (i.e. published and read by the recipient via the NHS app)
Our response:
None
You asked:
2. Of those letters posted locally or sent via hybrid mail between 1st October 2024 – 30th September 2025, how many were sent 1st class? Of those letters posted locally or sent via hybrid mail between 1st October 2024 – 30th September 2025, how many were sent via 2nd class?
Our response:
The Trust does not hold the information in a way that can be reported on. for post sent locally.
Post sent via Hybrid mail; 6,078 first class and 177,428 sent second
You asked:
3. If you use a hybrid mail service: As of September 2025, who is your hybrid mail provider? Which frameworks do you use to tender for hybrid mail? What date was the agreement signed? When does the contract expire?
Our response:
Systems Name: Prism
Provider: Synertec
Contract end date: 31 March 2027 on NHS SBS.
You asked:
4 If you use a patient portal for some or all of your patient communications: As of September 2025:
Our response:
Not applicable. We do not use a patient portal for patient communications.
You asked:
5. As of 2025, who manages digital transformation initiatives?
Our response:
Laura Collins-Mills, laura.collins-mills@ghc.nhs.uk
You asked:
6. As of 2025, who is your print room manager / manager of mailing operations? Name: Phone: Email Address:
Our response:
Gloucestershire Health and Care NHS Foundation Trust does not have a print room / manager of mailing operations.
You asked
7. As of 2025, who manages procurement for print and post solutions?
Our response:
Head of Facilities, Digital IT and others have responsibilities.
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.