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Responses > Policies to support Staff Assaulted by Patients / Carers

Freedom of Information request Policies to support Staff Assaulted by Patients / Carers

Response published: 22 October 2025

FOI Request

The names of the relevant policies which support staff that have experienced violence from service users or their carers.

FOI Response

Freedom of Information Request – Ref: FOI 282-2025

Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

The names of the relevant policies which support staff that have experienced violence from service users or their carers.

Our response:

  • Security Management Policy
  • Management of Violence and Aggression policy
  • Incident reporting policy
  • Prevention and Safe Management of Risk Incidents (Including Violence and Aggression) Policy
  • Health and Wellbeing Strategic Framework 2022 – 2027
  • Violence and Prevention Reduction Standard
  • Incident Road Map (Supporting document)

 

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.