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Responses > Policies

Freedom of Information request Policies

Response published: 18 March 2025

FOI Request

I write to make a formal request under the Freedom of Information Act 2000 for access to the following information held by Gloucestershire Health & Care NHS Foundation Trust: I. Care of the Deteriorating Patient Policy II. Digital Call Recording Policy III. CLP247 Assessment and Care Management Policy IV. CLP005 Health Records and Clinical Record Keeping Policy V. Mental Health Intermediate Care Team (MHICT) Operational Policy v10 VI. Supporting Attendance Policy and Procedures VII. Home Working Policy (Final) VIII. Improving Performance Policy and Procedure v4 IX. Disciplinary Policy and Procedure v3 X. Core Assessment Form(s) within RiO XI. Maxwell Centre/Suite Checklist Form XII. Improving Access to Psychological Therapies (Let’s Talk) Operational Policy – including assessment and treatment guidance/policy for therapeutic approaches such as Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), and Eye Movement Desensitisation and Reprocessing (EMDR). Note: Please provide any policies, guidance, or procedures that were introduced, in use, or updated between April 2023 and September 2023. If specific documents from that period are unavailable, please provide the closest available version, and specify the time frame during which it was in use, as well as the date it was withdrawn, if known. Additionally if a policy has since been entirely replaced, updated, or changed, kindly provide the most recent version of that policy. And: XIII. Multi-Agency Section 136 Policy, Procedure, and Guidance (only if it has been reviewed or updated as part of the Right Care, Right Person approach).

FOI Response

Freedom of Information Request – Ref: FOI 334-2025

Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

I write to make a formal request under the Freedom of Information Act 2000 for access to the following information held by Gloucestershire Health & Care NHS Foundation Trust:

I. Care of the Deteriorating Patient Policy
II. Digital Call Recording Policy
III. CLP247 Assessment and Care Management Policy
IV. CLP005 Health Records and Clinical Record Keeping Policy
V. Mental Health Intermediate Care Team (MHICT) Operational Policy v10
VI. Supporting Attendance Policy and Procedures
VII. Home Working Policy (Final)
VIII. Improving Performance Policy and Procedure v4
IX. Disciplinary Policy and Procedure v3
X. Core Assessment Form(s) within RiO
XI. Maxwell Centre/Suite Checklist Form
XII. Improving Access to Psychological Therapies (Let’s Talk) Operational Policy – including assessment and treatment guidance/policy for therapeutic approaches such as Cognitive Behavioural Therapy (CBT), Dialectical Behaviour Therapy (DBT), and Eye Movement Desensitisation and Reprocessing (EMDR).

Note: Please provide any policies, guidance, or procedures that were introduced, in use, or updated between April 2023 and September 2023. If specific documents from that period are unavailable, please provide the closest available version, and specify the time frame during which it was in use, as well as the date it was withdrawn, if known. Additionally if a policy has since been entirely replaced, updated, or changed, kindly provide the most recent version of that policy. And:
XIII. Multi-Agency Section 136 Policy, Procedure, and Guidance (only if it has been reviewed or updated as part of the Right Care, Right Person approach).

Our response:

Please see the links below:

CLP105 Deteriorating Patient Policy

IGP010 GHC Digital Call Recording Policy

CLP247 Assessment and Care Management CPA policy

CLP005 Health Records Clinical Record Keeping

MHICT Operational Policy

Supporting Attendance Policy

Home Working Policy

Improving Performance Policy and Procedure policy

Disciplinary Policy Disciplinary Policy

Core assessment form

Improving Access to Psychological Therapies (Let’s Talk) Operational Policy:

MHICT Operational Policy

Maxwell Centre/Suite Checklist Form: in process of being finalised

Multi-Agency Section 136 Policy, Procedure, and Guidance: in process of being finalised

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.