Freedom of Information Request – Ref: FOI 144-2025
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
Please could you provide the following performance data for the IAPT/NHS Talking Therapies service covering following years:
2021 to 2024 inclusive and 2025 YTD, broken down annually and monthly as appropriate.
1. Average waiting time for patients from referral to assessment appointment in weeks
Our response:
Average wait in weeks from referral to first appointment by month of first appointment from January 2021 to June 2025.
| Calendar year of first appointment | |||||
| Month of first appointment | 2021 | 2022 | 2023 | 2024 | 2025 |
| January | 2.50 | 1.03 | 1.20 | 0.85 | 5.35 |
| February | 2.50 | 1.00 | 1.93 | 0.84 | 4.68 |
| March | 2.36 | 1.22 | 1.61 | 1.45 | 4.32 |
| April | 1.12 | 0.65 | 1.08 | 2.01 | 3.80 |
| May | 1.41 | 1.05 | 1.20 | 2.30 | 3.87 |
| June | 1.87 | 0.97 | 1.59 | 2.60 | 2.66 |
| July | 1.43 | 0.45 | 0.69 | 2.78 | Data not available yet |
| August | 1.07 | 0.84 | 1.00 | 3.29 | Data not available yet |
| September | 1.38 | 1.09 | 0.75 | 4.29 | Data not available yet |
| October | 1.75 | 1.17 | 0.94 | 4.32 | Data not available yet |
| November | 2.05 | 1.08 | 1.06 | 4.68 | Data not available yet |
| December | 1.41 | 0.60 | 0.79 | 4.61 | Data not available yet |
You asked:
2. Average waiting time for patients after the assessment appointment to the start of treatment in weeks
Our response:
Average wait in weeks from first appointment to second appointment by month of second appointment from January 2021 to June 2025.
| Calendar year of second appointment | |||||
| Month of second appointment | 2021 | 2022 | 2023 | 2024 | 2025 |
| January | 10.07 | 10.17 | 9.11 | 10.08 | 12.12 |
| February | 9.43 | 10.53 | 7.63 | 11.30 | 10.30 |
| March | 9.37 | 11.26 | 7.47 | 11.57 | 9.47 |
| April | 8.55 | 12.38 | 8.36 | 11.44 | 9.90 |
| May | 8.15 | 11.39 | 6.75 | 11.72 | 9.39 |
| June | 8.20 | 10.81 | 6.38 | 11.73 | 10.07 |
| July | 7.94 | 10.46 | 6.43 | 10.72 | Data not available yet |
| August | 7.69 | 8.81 | 6.03 | 11.34 | Data not available yet |
| September | 8.11 | 8.69 | 7.01 | 9.44 | Data not available yet |
| October | 8.38 | 8.59 | 8.14 | 10.15 | Data not available yet |
| November | 8.53 | 8.10 | 8.62 | 9.35 | Data not available yet |
| December | 10.24 | 8.48 | 8.94 | 9.54 | Data not available yet |
You asked:
3. Total number of patients on waiting list by month
Our response:
Total number of referrals waiting for a treatment intervention at the end of each month from April 2024 to June 2025. Referrals are also counted if the patient has had appointments before and has been stepped up and waiting for the next step.
| Calendar year | ||
| Month | 2024 | 2025 |
| January | Data not available | 3373 |
| February | Data not available | 3284 |
| March | Data not available | 3449 |
| April | 2981 | 3148 |
| May | 3173 | 2986 |
| June | 3086 | 2942 |
| July | 3166 | Data not available yet |
| August | 3252 | Data not available yet |
| September | 3293 | Data not available yet |
| October | 3623 | Data not available yet |
| November | 3846 | Data not available yet |
| December | 3838 | Data not available yet |
You asked:
4. The reliable recovery rate % by month
Our response:
We apply the exemption S(2) 21 – information accessible by other means.
Please find the information requested on the link below:
You asked:
5. How many total patients are in contact with the service (referrals, assessment, treatment, etc)
Our response:
The number of patients on the IAPT or Talking Therapies services caseload at the end of each month from January 2021 to June 2025.
| Calendar year | |||||
| Month | 2021 | 2022 | 2023 | 2024 | 2025 |
| January | 3,647 | 3,833 | 3,879 | 4,417 | 5,425 |
| February | 3,731 | 3,921 | 3,817 | 4,565 | 5,470 |
| March | 3,986 | 3,911 | 3,806 | 4,549 | 5,539 |
| April | 3,953 | 3,794 | 3,640 | 4,760 | 5,181 |
| May | 3,878 | 3,936 | 3,559 | 4,809 | 4,915 |
| June | 3,849 | 3,908 | 3,554 | 4,776 | 4,788 |
| July | 3,675 | 3,757 | 3,621 | 4,872 | Data not available yet |
| August | 3,706 | 3,771 | 3,674 | 4,792 | Data not available yet |
| September | 3,724 | 3,710 | 3,736 | 5,093 | Data not available yet |
| October | 3,742 | 3,746 | 4,150 | 5,228 | Data not available yet |
| November | 3,789 | 3,761 | 4,237 | 5,350 | Data not available yet |
| December | 3,694 | 3,604 | 4,180 | 5,347 | Data not available yet |
You asked:
6. Names of the providers operating the IAPT/NHS Talking Therapies Counselling services during the periods requested
Our response:
Gloucestershire Health and Care NHS Foundation Trust
You asked:
7. Any contract warnings or breach notices issued to the provider due to performance failures/failure to meet KPIs
Our response:
None
You asked:
8. How many FTE Staff are employed in the Talking Therapies service?
Our response:
| Talking Therapies | Sum of FTE Actual | *Training Posts FTE | FTE including Training Posts |
| 327 G13612 Talking Therapies Admin | 12.85 | 0.00 | 0.00 |
| 327 G13710 NHS Talking Therapies-Other | 0.00 | 0.00 | 0.00 |
| 327 G13711 Talking Therapies Referral Hub | 5.80 | 0.00 | 0.00 |
| 327 G13712 NHS Talking Therapies LTC | 1.00 | 0.00 | 0.00 |
| 327 G13760 NHS Talking Therapies North | 22.22 | 5.70 | 27.92 |
| 327 G13762 NHS Talking Therapies South | 24.28 | 4.60 | 28.88 |
| 327 G13765 NHS Talking Therapies West | 19.12 | 8.00 | 27.12 |
| 327 G13900 NHS Talking Therapies Central | 23.49 | 7.00 | 30.49 |
| Grand Total | 108.76 | 25.30 | 134.06 |
Note: * Training Posts are Funded by NHS England
The above includes training posts listed separately, these are not allocated on the below budget figures.
You asked:
9. How many Vacant FTE roles are there within the Talking Therapies Service?
Our response:
| Talking Therapies Budget | Sum of FTE | In post | Vacancy |
| NHS Talking Therapies – Admin | 13.55 | 12.85 | 0.70 |
| NHS Talking Therapies | 13.50 | 0.00 | 13.50 |
| NHS Talking Therapies Referral | 5.00 | 5.80 | -0.80 |
| NHS Talking Therapies LTC’s | 1.00 | 1.00 | 0.00 |
| NHS Talking Therapies – North | 25.64 | 22.22 | 3.42 |
| NHS Talking Therapies – South | 24.44 | 24.28 | 0.16 |
| NHS Talking Therapies – West | 24.43 | 19.12 | 5.31 |
| NHS Talking Therapies- Central | 25.52 | 23.49 | 2.03 |
| Grand Total | 133.08 | 108.76 | 24.32 |
You asked:
10. Number of referrals received each month?
Our response:
We apply the exemption S(2) 21 – information accessible by other means.
Please find the information requested on the link below:
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.