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Freedom of Information request Patient Information Leaflets

Response published: 24 February 2026
Communications

FOI Request

Subject: Freedom of Information Request – Patient Information Leaflet Management - Dear Freedom of Information Officer, I am writing to make a request under the Freedom of Information Act 2000. Please provide the following information about the management of patient information leaflets: 1. OPERATIONAL RESPONSIBILITY The job title(s) of the person(s) or team responsible for the development, production, approval, and management of patient information leaflets (including printed and digital materials). 2. DOCUMENT VOLUME AND PRODUCTION - The approximate number of patient information leaflets currently maintained by the Trust - The software or system(s) used to produce and manage these leaflets (e.g., Microsoft Word, desktop publishing software, dedicated patient information management systems) 3. REPORTING STRUCTURE The job title of the senior manager to whom the person(s)/team(s) in question 1 directly report. 4. BOARD-LEVEL ACCOUNTABILITY The job title of the Board-level executive with overall accountability for patient information materials. 5. GOVERNANCE FRAMEWORK If the Trust has a formal policy or governance document covering patient information leaflets, please provide: - The document title and version number - The job title of the Board-level signatory or accountable executive named in that document - OR a copy of the policy itself if more convenient Please note: I do not require personal data such as names or contact details – job titles and reporting structures are sufficient. If any part of this request is likely to exceed the cost limit under Section 12 of the Act, please advise how the request could be refined. I would prefer to receive this information in electronic format. I look forward to your response within 20 working days as required by the Act. Yours faithfully

FOI Response

Freedom of Information Request – Ref: GHC-21022026-141415

Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

1. OPERATIONAL RESPONSIBILITY

The job title(s) of the person(s) or team responsible for the development, production, approval, and management of patient information leaflets (including printed and digital materials).

Our response:

Head of Communications and Communications Team

You asked:

2. DOCUMENT VOLUME AND PRODUCTION

The approximate number of patient information leaflets currently maintained by the Trust – The software or system(s) used to produce and manage these leaflets (e.g., Microsoft Word, desktop publishing software, dedicated patient information management systems)

Our response:

Approximately 150.

You asked:

3. REPORTING STRUCTURE

The job title of the senior manager to whom the person(s)/team(s) in question 1 directly report.

Our response:

Head of Communications reports into Chief Executive.

You asked:

4. BOARD-LEVEL ACCOUNTABILITY

The job title of the Board-level executive with overall accountability for patient information materials.

Our response:

Chief Executive.

You asked:

5. GOVERNANCE FRAMEWORK

If the Trust has a formal policy or governance document covering patient information leaflets, please provide: – The document title and version number – The job title of the Board-level signatory or accountable executive named in that document – OR a copy of the policy itself if more convenient Please note: I do not require personal data such as names or contact details – job titles and reporting structures are sufficient.

Our response:

We have an External Information Policy which is written by the Head of Communications and approved by the Chief Executive (link below).

3.1 – External Information Policy – March 2024

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.