Freedom of Information Request – Ref: FOI 247-2025
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
1. The current average waiting time for patients to access your mental health services.
2. The total number of patients currently on waiting lists for mental health services.
Our response:
| The average waiting time in days from the referral date to 12 October 2025 for people on community mental health service caseloads, excluding neurodiversity services, who are waiting for their first assessment and treatment appointment. | |||||
| 59 days | |||||
| The average waiting time in days from the referral date to 12 October 2025 for people on community mental health neurodiversity service caseloads, who are waiting for their first assessment and treatment appointment. | |||||
| 543 days | |||||
| The number of people on community mental health service caseloads on 12 October 2025, excluding neurodiversity services, who are waiting for their first assessment and treatment appointment. | |||||
| 3,970 | |||||
| The number of people on community mental health neurodiversity service caseloads on 12 October 2025, who are waiting for their first assessment and treatment appointment. | |||||
| 7,577 |
Note: People may be counted more than once as they can have multiple referrals to difference mental health services. As the Trust’s neurodiversity services are experiencing long waits, they have been shown separately.
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.