Freedom of Information Request – Ref: FOI 248-2026
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
Master Vendor contracts with ID Medical for Allied Health Professionals & Nursing
1. Contract scope – Title and description of the service
2. The incumbent supplier
3. Start date
4. End date – If there are any potential extensions, please confirm this
5. Route to market – The procurement method used (e.g., open procedure, restricted procedure). If a framework or DPS was applicable, please provide its name
6. Total contract value
7. Key Performance Indicators (KPIs)
8. Service Level Agreements (SLAs)
Our response:
| Question | Response |
| 1. Contract scope – Title and description of the service | Multi-disciplinary Agency Managed Service including Direct Engagement. ID Medical was appointed as Managed Service Provider (MSP) for the supply of temporary Nursing, Medical & Dental, Allied Health Professional and Admin & Clerical staff. The service includes booking management, supplier management, invoice management, pre-employment checks, flexible worker management, reporting and performance management of suppliers. |
| 2. Incumbent supplier | ID Medical Group Limited. |
| 3. Start date | 05 September 2022. |
| 4. End date | 05 September 2024, with an option to extend until 05 September 2026. |
| 5. Route to market | Direct Award via the NHS Workforce Alliance National Framework for the Provision of Clinical and Healthcare Staffing (RM6161). |
| 6. Total contract value | MSP fee of 1% of all throughput – Non-Direct Engagement. Direct Engagement fees at 3.5% of worker hourly pay throughput. |
| 7. Key Performance Indicators (KPIs) | The contract includes performance measures relating to implementation of Clarity and associated MSP processes; alignment of compliance processes; 85%+ monthly fill rates through utilisation of the preferred supplier list; 90%+ monthly fill rates for medical locum direct engagement; 0% off-framework bookings; 0% shifts outside agreed rate card and escalation points; provision of real-time NHSI/CQC reporting; provision of bespoke management information reporting; 24/7/365 managed service availability; and integration of booking information with Trust rosters. |
| 8. Service Level Agreements (SLAs) | Reviews as above. |
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss20@nhs.net
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.