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Responses > Master Vendor and Neutral Vendor Services

Freedom of Information request Master Vendor and Neutral Vendor Services

Response published: 17 September 2025

FOI Request

I am writing to request the following information under the Freedom of Information Act 2000 regarding your Trust’s use of Master Vendor and/or Neutral Vendor staffing arrangements: Master Vendor Service 1. Does your Trust have a Master Vendor service in place? 2. If yes, which agency provides this service? 3. What technology platform is used to manage this service? 4. What is the end date of the current agreement/contract? 5. What cost (if any) is incurred by the Trust for this service? 6. Which staffing groups are covered under the Master Vendor service? 7. What is the average fill rate achieved under this service over the past 12 months? Neutral Vendor Service 1. Does your Trust have a Neutral Vendor service in place? 2. If yes, which agency provides this service? 3. What technology platform is used to manage this service? 4. What is the end date of the current agreement/contract? 5. What cost (if any) is incurred by the Trust for this service? 6. Which staffing groups are covered under the Neutral Vendor service? 7. What is the average fill rate achieved under this service over the past 12 months?

FOI Response

Freedom of Information Request – Ref: FOI 185-2025

Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

1.Does your Trust have a Master Vendor service in place?

Our response:

No, we have a Managed Service Provider

You asked:

2. If yes, which agency provides this service?

Our response: 

ID Medical Group

You asked:

3. What technology platform is used to manage this service?

Our response:

Clarity

You asked:

4. What is the end date of the current agreement/contract?

Our response:

05 September 2026

You asked:

5. What cost (if any) is incurred by the Trust for this service?

Our response:

1% fee of all throughput

You asked:

6. Which staffing groups are covered under the Master Vendor service?

Our response:

All staff groups

You asked 

7. What is the average fill rate achieved under this service over the past 12 months?

Our response:

78.09%

You asked:

1. Does your Trust have a Neutral Vendor service in place?

Our response:

No

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.