Freedom of Information Request – Ref: FOI 237-2026
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
1. What lone worker device(s), system(s), or service(s) your Trust currently uses (e.g., dedicated lone worker alarms, smartphone apps, GPS tracking devices, SOS fobs, monitoring platforms, etc.).
• Please include the supplier’s name, product name, and type of solution (e.g., hardware device, mobile app, integrated security system).
Our response:
Dedicated lone worker alarm.
Reliance – Protect “Pulse” device.
You asked:
2. Is the system (if used) monitored by an Alarm Receiving Centre (ARC) or any other system to respond to alarm activations?
Our response:
ARC.
You asked:
3. The number of staff currently registered to use these lone worker devices or systems.
Our response:
82 allocated devices.
You asked:
4. How do you monitor percentage of use by your staff?
Our response:
System audit.
You asked:
5. The annual cost of the lone worker system(s) or service(s), including any licensing, subscription, or maintenance fees.
Our response:
£6.49 per device per calendar month.
You asked:
6. Contract details
Our response:
Contract start date – 2025
Contract end date – 2028
Whether there are extension options – not applicable
The procurement route used – NHSCC Framework
You asked:
7. If applicable, please confirm whether the Trust is considering changing or introducing a lone worker system(s) in the next 12–24 months?
Our response:
Not applicable.
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.