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Responses > IT Systems / Contracts

Freedom of Information request IT Systems / Contracts

Response published: 17 October 2025

FOI Request

I am writing under the Freedom of Information Act 2000 to request information about several systems and services in use at Gloucestershire Health and Care NHS Foundation Trust. My inquiries are as follows: Technology Supplier Product / System Name Contract Ending Date Cyber security services Bytes ? ? Financial management system Capita Integra ? Electronic patient record Idox Lilie ? Staff rostering system RLDATIX HealthRoster Optima ? Electronic patient record Software of Excellence SOEL Health ? Please note: In relation to cyber security we are asking for the name of your main cyber security provider. We do not need to know the software or sub-contractors used. Clarification on 'N/A' Responses: • Please enter 'No System Installed' if your trust does not have such system. • Please enter ‘No system needed’ if your trust does not have a department or service which requires such a system. Clarification on Contract expiry date: • If the contract is expiring in the next 6 months, please state if the trust plans to renew, re-procure or take any other action. • If the contact is on a rolling basis, Please enter ‘Rolling’. Additionally, could you please fill in the missing product names and revised contract expiry dates?

FOI Response

Freedom of Information Request – Ref: FOI 200-2025

 Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

Technology Supplier Product / System Name Contract Ending Date
Cyber security services Bytes ? ?
Financial management system Capita Integra ?
Electronic patient record Idox Lilie ?
Staff rostering system RLDATIX HealthRoster Optima ?
Electronic patient record Software of Excellence SOEL Health ?

Our response:

Technology Supplier Product / System Name Contract Ending Date
Cyber security services CITS N/A March 2026
Financial management system Capita Integra 31 March 2030
Electronic patient record Idox Lilie 30/11/2026 (plus 12 months)
Staff rostering system RLDATIX HealthRoster Optima 30/12/2029
Electronic patient record Software of Excellence SOEL Health Out of contract

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.