Freedom of Information Request – Ref: FOI 022-2026
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
1. What was the typical average login time for staff devices, measured from power-on to a usable desktop session, during the 2025 calendar year?
Our response:
The Trust does not have this information recorded through system monitoring; however, a change in login processes in May 2025 saw through manual timing – in test environments – login times average 30 seconds from Trust sites, and up to 3 minutes for test home workers.
You asked:
2. How many endpoint or device-related incidents (for example PCs, laptops or tablets) were logged with the IT service desk between 1 January and 31 December 2025?
Our response:
Throughout the period from January 1st to December 31st, 2025, we recorded 4,500 device‑related incidents. This total encompasses issues with laptops, desktops, mobile phones, tablets, and related peripherals such as keyboards, mice, webcams etc…
You asked:
3. What was the average time taken to resolve endpoint or access-related incidents (mean time to restore, in hours) during the same period?
Our response:
17 hours
You asked:
4. How many IT-related service interruptions affecting clinical or administrative workflows were recorded between 1 January and 31 December 2025?
Our response:
33
You asked:
5. How many clinically significant IT outages were recorded during 2025, and what was the cumulative total duration of these outages (in hours)?
Our response:
The Trust does not hold this information in a way that can be reported on.
You asked:
6. As of 31 December 2025, how many desktops and laptops were in active use within the Trust, and how many of these devices were more than five years old?
Our response:
On average we have 5600 windows devices active within a 20 day period. Of those about 550 are 5 years or older.
You asked:
7. How many staff did not have a designated digital workstation as part of their role during 2025? And what percentage is this compared to the Trust’s total staff number?
Our response:
The flexible working and hot-desking setup in the Trust means that this information is not available to report on.
You asked:
8. During 2025, did the Trust use any tools or platforms to proactively monitor staff’s device health or digital workplace experience (for example endpoint management, device health monitoring or digital experience management)?
If yes, please indicate which of the following best applies:
o basic device management only (reactive / break-fix)
o proactive device health monitoring
o proactive digital experience or workforce experience monitoring
Our response:
No.
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.