Freedom of Information Request – Ref: FOI 213-2025
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
1. Volume of requests for F2F interpreting for spoken languages last 12 months (July 2024 to June 2025)
Our Response:
599
You asked:
2. Spend on F2F interpreting for spoken languages last 12 months (July 2024 to June 2025)
Our response:
£52,772
You asked:
3. Volume of requests for BSL interpreting last 12 months (July 2024 to June 2025)
Our response:
88 through GDA
You asked:
4. Spend on BSL interpreting last 12 months (July 2024 to June 2025)
Our response:
£12,638
You asked:
5. Volume of requests for telephone interpreting for spoken languages last 12 months (July 2024 to June 2025)
Our response:
AA Global Telephone = 387 plus Word360 = 1843 Total 2230
You asked:
6. Spend on telephone interpreting for spoken languages last 12 months (July 2024 to June 2025)
Our response:
£74,164
You asked:
7. Volume of requests for video interpreting for spoken languages last 12 months (July 2024 to June 2025)
Our response:
AA Global Video = 150 Word360 = 732 Total 882
You asked:
8. Spend on video interpreting for spoken languages last 12 months (July 2024 to June 2025)
Our response:
£38,205
You asked:
9. What are the top 10 languages requested in the last 12 months (July 2024 to June 2025)
Our response:
Polish, Czech, Arabic, Romanian, Bengali, Dari, Albanian, Slovak ,Pashto, Ukrainian
You asked:
10. Are you currently engaged in a contract with a language service agency/multiple agencies?
Our response:
Yes
You asked:
11. What is the name of those agencies?
Our response:
Word 360 and Gloucestershire Deaf Association
You asked:
12. If a contract for language services/interpreting is in place, what date does this end on?
Our response:
31 August 2027 with an option of a 12 month extension period.
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.