Gloucestershire Health and Care- NHS Trust logo
with you, for you
Contracts > Hybrid Mail / Print & Post Contract

Freedom of Information request Hybrid Mail / Print & Post Contract

Response published: 22 September 2026
Contracts | IT

FOI Request

Dear FOI Team, Under the Freedom of Information Act 2000, I would be grateful if you could provide the following information regarding the provision of hybrid mail, print and post, patient correspondence or mailing services used by the Trust. 1. Who is the current supplier(s) for hybrid mail, print and post, or patient communication services used by the Trust? 2. Is this service provided under: o A Trust-wide patient communications, hybrid mail, print and post, or managed print contract? 3. Please provide: o Contract title o Supplier name o Contract start date o Contract expiry date o Any extension options and associated dates o Estimated annual contract value (if available) o Can you please provide the contact names & email addresses for the Managers responsible for Hybrid Mail o Who looks after Hybrid Mail in Procurement 4. Which procurement route was used? o Framework (please specify framework name) o Open tender o Direct award o Other (please specify) Thank you for your assistance and I look forward to your response. Kind regards,

FOI Response

Freedom of Information Request – Ref: FOI 289-2026

Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

1. Who is the current supplier(s) for hybrid mail, print and post, or patient communication services used by the Trust?

Our response:

Prism.

You asked:

2. Is this service provided under:

    • A Trust-wide patient communications, hybrid mail, print and post, or managed print contract?
    • Please provide:
      • Contract title
      • Supplier name
      • Contract start date
      • Contract expiry date
      • Any extension options and associated dates
      • Estimated annual contract value (if available)
      • Can you please provide the contact names & email addresses for the Managers responsible for Hybrid Mail
      • Who looks after Hybrid Mail in Procurement

Our response:

Is it a Trust-wide patient hybrid mail contract – Print and Post.

Contract Title: Prism

Supplier: Synertec

Contract Start: 01 April 2025

Contract End: 31 March 2027

Extensions: 12 Months x 2

Annual Contract Value: £158k

Responsible Manager:  Digital IT Department

Procurement Contact: ghn-tr.Procurement1mailbox@nhs.net

You asked:

3. Which procurement route was used?

    • Framework (please specify framework name)
    • Open tender
    • Direct award
    • Other (please specify)

Our response:

Procured via a joint procurement alongside Gloucestershire Hospitals NHS Foundation Trust.

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss20@nhs.net

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF