Freedom of Information Request – Ref: FOI 337-2025
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
1. What is the total backlog of outpatient clinical letters awaiting completion as of January 2025? (I am interested in the operational backlog only and do not require data on older letters that may be duplicates or contain errors.
Our response:
The Trust does not have a central register of the of outpatient clinical letters awaiting completion
You asked:
2. What was the total expenditure on temporary administrative staff in the past financial year?
Our response:
The total cost was £1,200,530
You asked:
3. What was the total expenditure on (external) transcription or voice recognition services in the past financial year, if applicable?
Our response:
The total cost was £92,637
You asked:
4. If applicable, when is the current contract for (external) transcription or voice recognition services set to expire?
Our response:
The contract expires on 31/03/2025
You asked:
5. Is the trust currently exploring or actively pursuing the implementation of ambient AI or AI-powered transcription services?
Our response:
The Trust is beginning to scope options for an ambient transcription service with a view to working with the ICS on a solution later on down the line
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.