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Responses > Information on Friends and Family Test Survey Contract

Freedom of Information request Information on Friends and Family Test Survey Contract

Response published: 26 February 2025

FOI Request

Under the Freedom of Information Act, could you kindly provide details in respect to your contract for Friends and Family Test Surveys. 1.Are you currently using a 3rd party provider platform to manage the FFT surveys ?, if so please provide the name? 2.Actual spend from the Start of the contract to the current date with costs detailed per annum. 3.Initial Start date of the contract? 4. Expiry date of the original contract? 5. Is there an extension option in the contract ? How many extension terms are available ? and what stage of extensions are you currently on ? 6. If nearing extension has a decision been made on extending the contract and to what period? 7. The pay bands of staff and Whole Time Equivalents directly responsible for the management of the Friends and Family Test. 8. Kindly advise on all the methods of collecting feedback used : ( For example, online survey,telephone survey, sms outbound and inbound , paper forms). Including volumes of each. 9.Name & Job Title of the senior staff (outside of procurement) responsible for this contract?

FOI Response

Freedom of Information Request – Ref: 331-2025

Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

Under the Freedom of Information Act, could you kindly provide details in respect to your contract for Friends and Family Test Surveys.

1.Are you currently using a 3rd party provider platform to manage the FFT surveys ?, if so please provide the name?

2.Actual spend from the Start of the contract to the current date with costs detailed per annum.

3.Initial Start date of the contract? 

4. Expiry date of the original contract?

5. Is there an extension option in the contract ? How many extension terms are available ? and what stage of extensions are you currently on ?

6. If nearing extension has a decision been made on extending the contract and to what period?

7. The pay bands of staff and Whole Time Equivalents directly responsible for the management of the Friends and Family Test.

8. Kindly advise on all the methods of collecting feedback used : ( For example, online survey,telephone survey, sms outbound and inbound , paper forms). Including volumes of each.

9.Name & Job Title of the senior staff  (outside of procurement) responsible for this contract?

Our response:

The Trust does not use a 3rd party provider platform to manage the FFT surveys.

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.