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IT > Dragon Medical One / Clinical Speech Recognition

Freedom of Information request Dragon Medical One / Clinical Speech Recognition

Response published: 8 September 2026
IT

FOI Request

Dear Freedom of Information Team, Under the Freedom of Information Act 2000, please provide the following recorded information regarding your organisation’s use of Dragon Medical One, including where licences are held directly, via a reseller, framework, shared service, Integrated Care System, or as part of a wider digital or clinical documentation contract. 1 Does your organisation currently use or hold licences for Dragon Medical One? 2 If yes, how many Dragon Medical One licences does your organisation currently hold? 3 What is the current contract end date, renewal date, or expiry date for the relevant agreement? 4 What is the annual contract value or annual fee paid for Dragon Medical One licences? 5 Is the agreement held directly with the software vendor, or through a reseller, framework, shared service or other procurement route? 6 Please provide the supplier/reseller name and framework used, if recorded. 7 If your organisation does not use Dragon Medical One, does it use any other clinical speech recognition or dictation software? If yes, please provide the product/supplier name if recorded. If exact figures are not available or are considered exempt from disclosure, please provide the closest available banded information where possible, for example: ⦁ Licence count band: 1–50, 51–100, 101–250, 251–500, 501+ ⦁ Annual value band: £0–£25k, £25k–£50k, £50k–£100k, £100k–£250k, £250k+ ⦁ Contract end month/year rather than exact date If any part of this request is withheld, please provide the remaining non-exempt information and identify the exemption relied upon. Thank you for your assistance. Kind regards,

FOI Response

Freedom of Information Request – Ref: FOI 258-2026

Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

1 Does your organisation currently use or hold licences for Dragon Medical One?

Our response:

Yes.

You asked:

2 If yes, how many Dragon Medical One licences does your organisation currently hold?

Our response:

130.

You asked:

3 What is the current contract end date, renewal date, or expiry date for the relevant agreement?

Our response:

April 2027.

You asked:

4 What is the annual contract value or annual fee paid for Dragon Medical One licences?

Our response:

£50k – £100k

You asked:

5 Is the agreement held directly with the software vendor, or through a reseller, framework, shared service or other procurement route?

Our response:

Direct with Vendor.

You asked:

6 Please provide the supplier/reseller name and framework used, if recorded.

Our response:

Crescendo, Bighand.

You asked:

7 If your organisation does not use Dragon Medical One, does it use any other clinical speech recognition or dictation software? If yes, please provide the product/supplier name if recorded.

Our response:

Not applicable.

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss20@nhs.net

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.