Freedom of Information Request – Ref: FOI 049-2026
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
1. Since February 2025 how many people has your trust discharged due to missed appointments?
Our response:
2,837
You asked:
2. Please can you also provide your trusts latest action plan for how your trust treats and engages with mental health patients? Please can you state the date this action plan was launched.
Our response:
This depends on the service. In secondary care service with users with psychosis DNA is not a reason for discharge (in line with NHSE Intensive and Assertive guidance). Other service users discharge due to DNA is a MDT decision prior to discharge.
There is specific guidance for DNA for assessment in our policy “Did Not Attend (DNA), Was Not Brought (WNB) and Non-Access Policy (CLP160)”, link below
17.1 – CLP160 Did Not Attend DNA Was Not Brought WNB and Non Access Policy V2
You asked:
3. Please can you set out the latest plan on how your trust works with other agencies including the police? Please can you state the date this action plan was launched.
Our response:
As outlined in section 5.2 and 5.3 of the Did Not Attend (DNA), Was Not Brought (WNB) and Non-Access Policy (CLP160), link above.
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.