Freedom of Information Request – Ref: FOI 147-2025
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
1. When purchasing software do you manage the licenses in house or outsource this to an MSP?
Our response:
In-house
You asked:
2. Which SAAS solutions are you utilising to manage the estate across Print, Desktop, Laptop, Peripherals, software assets & Telephony?
Our response:
WASP for Asset Management and Maintel for Telephony
You asked:
3. Are you using Autopilot or Intune today?
Our response:
Intune
You asked:
4. Is there a specific team that manages your software applications today in which is separate to the hardware asset management team?
Our response:
It is managed across the Digital Services department
You asked:
5. How many devices are in the estate in totality including laptops, desktops, printers, virtual environments and telephones?
Our response:
4,500 laptops
1,000 desktops
150 printers
3,500 mobiles
3,000 desk phones
151 virtual machines
You asked:
6. Do you usually pay for your software as a CAPEX or OPEX expense?
Our response:
We pay for the software as CAPEX and OPEX expense
You asked:
7. Do you pay for your hardware as a CAPEX or OPEX expense?
Our response:
We pay for the hardware as CAPEX and OPEX expense
You asked:
8. What is the process in place to test new software implementations and who would be the lead on new software implementations and how long would this usually take?
Our response:
There is not a set Software Lead or process, instead it depends on the solution aligning to a specific team, and then the duration varies on the scale of the software: one may be with our Networks team which they test, and then Implementation team (post-governance steps) may take a day or a week or many weeks depending on how it is intertwined with our estate. Meanwhile, a whole other software may be identified that suits mobiles across the Trust, in which the Deployment technicians would test it themselves, go through governance, and then deploy Trust-wide.
You asked:
9. How many meeting room spaces do you have and do you have any management tools to make the most of your meeting room spaces?
Our response:
We have 477 bookable rooms across the county, they are managed through Outlook calendars with approvals/rejections handled by Receptions
You asked:
10. How many operating systems are managed within the estate and which ones E.G Windows, Mac OS, Linux?
Our response:
5,500 Windows 11
3,500 Android
140 IOS
151 Windows Servers
14 Linux Servers
You asked:
11. Is there a DEX (digital employee experience) strategy in place within the organisation?
Our response:
We do not have any specific DEX tool in-use, but we have an in-house Digital Support and Engagement Team to assess and improve employee’s digital experience across the organisation
You asked:
12. Do you have any services in place today to track, lock and wipe endpoint devices even if not connected to the network or powered down?
Our response:
No
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.