Freedom of Information Request – Ref: FOI 220-2025
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
1. Digital Dictation
- Name of supplier & product
- Number of user licences
- Procurement method (e.g., framework)
- Contract start date
- Contract expiry date (please specify fixed end date vs option to extend/rolling contract)
- Total contract value (if available)
- Integration with PAS/EPR (please specify if outbound only – e.g., patient demographics, clinic work list – or outbound and inbound, e.g., document return)
- Key internal stakeholder role/title
- Desired features not currently delivered (optional)
Our response:
- BigHand – BigHand for Healthcare
- 264 licences
- 2 year contract from 01 April 2025 to 31 March 2027
- Contract value – Combined BigHand for Healthcare and Dragon Medical One £110k per year
- Integration – Outbound EPR Dr / Clinician appointment information
- Key internal stakeholders – Medical Directorate
You asked:
2. Outsourced Transcription
● Name of supplier & product
● Procurement method (e.g., framework)
● Contract start date
● Average monthly volume of letters (if available)
● Average monthly volume of lines (if available)
● Total contract value (if available)
● Key internal stakeholder role/title
● Desired features not currently delivered (optional)
Our response:
Not applicable.
You asked:
3. Speech Recognition
● Name of supplier & product
● Number of user licences
● Procurement method (e.g., framework)
● Contract start date
● Contract expiry date (please specify fixed end date vs option to extend/rolling contract)
● Total contract value (if available)
● Integration with PAS/EPR (please specify if outbound only – e.g., patient demographics, clinic work list – or outbound and inbound, e.g., document return)
● Key internal stakeholder role/title
● Desired features not currently delivered (optional)
Our response:
- BigHand – BigHand for Healthcare / Dragon Medical One
- BigHand 264 licences / Dragon Medical One 182 licences
- 2 year contract from 01 April 2025 to 31 March 2027
- Contract Value – Combined BigHand for Healthcare and Dragon Medical One £110k per year
- Integration – Outbound EPR Dr / Clinician appointment information
- Key internal stakeholders – Medical Directorate
You asked:
4. Ambient AI Scribe
● Name of supplier & product
● Number of user licences
● Procurement method (e.g., framework)
● Contract start date
● Contract expiry date (please specify fixed end date vs option to extend/rolling contract)
● Total contract value (if available)
● Integration with PAS/EPR (please specify if outbound only – e.g., patient demographics, clinic work list – or outbound and inbound, e.g., document return)
● Pilot stage (if applicable, please specify supplier, pilot duration, and scope)
● Key internal stakeholder role/title
● Desired features not currently delivered (optional)
Our response:
Not applicable.
You asked:
5. Video Consultation
● Name of supplier & product
● Number of user licences
● Procurement method (e.g., framework)
● Contract start date
● Contract expiry date (please specify fixed end date vs option to extend/rolling contract)
● Total contract value (if available)
● Integration with PAS/EPR (please specify if outbound only – e.g., patient demographics, clinic work list – or outbound and inbound, e.g., document return)
● Key internal stakeholder role/title
● Desired features not currently delivered (optional)
● Average number of video appointments per month/year
● % of virtual/remote consultations conducted using video vs telephone
Our response:
- Attend Anywhere PTY
- 301 licences
- Procurement method – currently via GCloud14
- Contract started 01 April 2025 to 31 March 2027
- Contract Value £49,849
- Not integrated with PAS/EPR, not a requirement.
- Key internal stakeholder, Laura Collins-Mills, Head of Digital Transformation
- Average number videos = 20,207 in the past 12 months
- Total number of telephone contacts for the 12 months to the end of September 2025 = 169,470
You asked:
6. Health Information Systems
● PAS (Patient Administration System)
● EPR (Electronic Patient Record)
● eDMS (Electronic Document Management System)
● RIS (Radiology Information System)
● LIMS (Laboratory Information Management System)
● e-Correspondence (e.g., Docman)
● Hybrid Mail (e.g., Synertec, Healthcare Communications)
● Patient Portal (e.g., Patient Knows Best)
Our response:
EPR – Lillie, Iauptus, Systems for Dentists, RIO, SystmOne
eDMS – CITO
Hybrid mail – Synertec
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.