Freedom of Information Request – Ref: FOI 042-2026
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
1. The total number of incidents reported involving missing, lost, or damaged dentures belonging to patients while under the care of your Trust
Our response:
21
You asked:
2. Please provide this data for each of the last five financial years (or the maximum period available if five years is not held) ie 2020 to and including 2025
3. If available, please break the data down by hospital site (where your Trust operates more than one hospital)
Our response:
Click on link below – data for the last 5 years:
10 – FOI 042-2026 – Damaged or lost dentures – April 2020-February 2026
| Lost/Damaged Denture Listing Report – April 2020-February 2026 | |||||||
| 2020/2021 | 2021/2022 | 2022/2023 | 2023/2024 | 2024/2025 | 2025/2026 | Total | |
| Charlton Lane Hospital | 1 | 1 | 1 | 0 | 0 | 0 | 3 |
| Dilke Hospital | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
| Lydney Hospital | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
| MIiUs | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
| Cirencester & Fairfrd Hospital | 0 | 3 | 2 | 2 | 2 | 2 | 11 |
| Dental | 0 | 0 | 0 | 1 | 0 | 0 | 1 |
| North Cotswolds Hospital & GMC | 0 | 0 | 0 | 1 | 0 | 0 | 1 |
| Stroud Hospital | 0 | 0 | 0 | 1 | 0 | 0 | 1 |
| The Vale Hospital | 0 | 0 | 0 | 1 | 0 | 0 | 1 |
| Total | 4 | 4 | 3 | 6 | 2 | 2 | 21 |
You asked:
In addition, please provide:
Copies of, or links to, any current or recently applicable policies, procedures, or guidance relating to:
- The maintenance of oral hygiene for patients
- The management, labelling, storage, or safekeeping of patients’ dentures or other removable dental appliances
- The reporting and handling of incidents involving lost, missing, or damaged patient property (where dentures are included or referenced)
Our response:
a – CGP001 Incident Policy V3.1 issued 25.11.24
a – CLP157 Mouthcare Policy V2 issued 21.7.25
b – Dysphagia and mouth care (1)
e – Cleaning dentures flow diagram
For further information about the Trusts Dental Service please visit our website: Gloucestershire Community Dental Service | GHC NHS
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.