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Responses > Current and Future Plans for IT Service delivery Models

Freedom of Information request Current and Future Plans for IT Service delivery Models

Response published: 3 June 2025

FOI Request

I am writing under the Freedom of Information Act 2000 to request information about Gloucestershire Health and Care NHS Trust’s current and future plans for IT service delivery models. I believe this request is in the public interest as it promotes transparency in how public sector bodies manage and procure IT services, ensuring accountability and value for taxpayers. Specifically, I am seeking information that would help me understand the strategic direction and considerations regarding outsourcing, in-sourcing, multi-sourcing, or optimising existing contracts. Please provide the following information where available: • Current IT Service Model – Is your IT delivery primarily in-house, outsourced, or a hybrid approach, and if not delivered in-house, who provides this service? • Major IT Contracts – Key details of significant IT service contracts (including scope, value, end date and any options for extension or renegotiation). • Future IT Plans – Any strategic plans or considerations for changing IT delivery models (e.g., outsourcing, in-sourcing, multi-sourcing).

FOI Response

Freedom of Information Request – Ref: FOI 306-2024

Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

1. Current IT Service Model – Is your IT delivery primarily in-house, outsourced, or a hybrid approach, and if not delivered in-house, who provides this service?

Our response:

Our current IT service module is primarily in-house

You asked:

2. Major IT Contracts – Key details of significant IT service contracts (including scope, value, end date and any options for extension or renegotiation).

Our response:

Major IT contract – GBE Converge

Contract Value – 2 million

Contract end date – March 2026 , no extension

Scope – Provision of IT hardware, software and support

You asked:

3. Future IT Plans – Any strategic plans or considerations for changing IT delivery models (e.g., outsourcing, in-sourcing, multi-sourcing).

Our response:

No future plans to change at present

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.