Freedom of Information Request – Ref: FOI 405-2025
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
1. What was the total number of complaints received by the Trust in the financial year between April 2023 – March 2024, and in the financial year from April 2024 to date
Our response:
161 complaints were received between April 2023 – March 2024
191 complaints were received between April 2024 – present day
You asked:
2. How many of those complaints related to the uniform, appearance or dress code of staff members (including but not limited to concerns about tattoos, hair colour, piercings, political or religious symbols/statements, hygiene or adherence to uniform policy)? Of those, how many complaints related to nurses. [example answer: 12, of which 3 related to nurses]
Our response:
There were no complaints relating to staff member’s uniform/appearance.
You asked:
3. What did the complaints with regards to the uniform, appearance or dress code specifically relate to? [example answer: nurse had multiple visible tattoos]
Our response:
Not applicable
You asked:
4. What was the outcome of the complaints? [example answer: upheld, not upheld, partially upheld]
Our response:
Not applicable
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.