Freedom of Information Request – Ref: GHC-04112025-507200
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
1. The number of complaints raised against the IT Ops department of Gloucestershire Health and Care NHS Foundation Trust between 2020 and 2025.
Our response:
Zero.
You asked:
2. A summary of the nature of these complaints.
Our response:
Not applicable.
You asked:
3. The outcomes of any investigations or resolutions.
Our response:
Not applicable.
You asked:
4. Any internal governance reviews or audits related to IT service delivery during this period.
Our response:
Not applicable
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.