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Freedom of Information request Clinical System

Response published: 7 May 2026

FOI Request

Dear FOI Team, I am writing to make an open government request for all the information to which I am entitled under the FOI Act 2000. Please provide information regarding the following system contracts: 1. Ambient Voice Technology (scribing) 2. EPR 3. Health Information Exchange (HIE) 4. Live operational dashboard system 5. Outcomes/performance benchmarking 6. Scheduling 7. Shared Care Record 8. Simple Business Intelligence 9. Transfers of care system 10. Voice recognition Please enter 'No System Installed' or ‘No Department’ under supplier name if your trust does not use the system or have the department: a) System type – b) Supplier name – c) System name – d) Date installed – e) Contract expiration – f) Is this contract annually renewed? - Yes/No g) Do you currently have plans to replace this system? - Yes/No h) Procurement framework – i) Other systems it integrates with? – j) Total value of contract (£) – k) Notes (e.g. we are currently out to tender) – Please provide your answer in the above format for each system. System definitions: Ambient Voice Technology (scribing): Ambient Voice Technology (AI Scribe) - Technology that automatically captures and transcribes clinician–patient conversations in real time and uses artificial intelligence to generate structured clinical notes or documentation. This differs from standard speech recognition or dictation tools because the system works in the background during consultations and produces draft notes for clinician review rather than requiring manual dictation. EPR: An electronic patient/health record is an electronic record of periodic health care of a single individual, provided mainly by one institution. A digital version of a patient's paper chart. Health Information Exchange (HIE): Is the electronic transmission of healthcare-related data among medical facilities, health information organizations, and government agencies according to national standards. HIE enables care professionals to view shared records and make more informed decisions for patients. Live operational dashboard system: Live operational dashboard system-this is a toolset developed to provide clinicians with the relevant and timely information they need to support daily decision making that improve quality of patient care Outcomes/performance benchmarking: These systems enable a trust to compare their key clinical outcomes indicators, such as mortality, length of stay and readmission rates, with other NHS trusts Scheduling: Enterprise level systems that are designed to effectively and efficiently allocate resources (staff, equipment, treatment and even data) to patients at the necessary time and place. Systems in this area range from appointment booking, typically for clinic slots, through to far more sophisticated SAP-style resource allocation and scheduling systems. Shared Care Record: is a digital system that allows different health and care organisations to securely access and share a patient’s health and care information. Simple Business Intelligence: Simple Business Intelligence- tools that transform raw data into actionable information Transfers of care system: System used to manage and collect data on patient moving from one care provider to another. Voice recognition: Identifies and translates spoken words into text. Used to complete tasks or transcribe documents.

FOI Response

Freedom of Information Request – Ref: FOI 121-2026

Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

Please provide information regarding the following system contracts:
1. Ambient Voice Technology (scribing)
2. EPR
3. Health Information Exchange (HIE)
4. Live operational dashboard system
5. Outcomes/performance benchmarking
6. Scheduling
7. Shared Care Record
8. Simple Business Intelligence
9. Transfers of care system
10. Voice recognition

Our response:

a) System type b) Supplier name c) System name d) Date installed e) Contract expiration f) Is this contract annually renewed? – Yes/No g) Do you currently have plans to replace this system? – Yes/No h) Procurement framework i) Other systems it integrates with? j) Total value of contract (£) k) Notes (e.g. we are currently out to tender)
1. Ambient Voice Technology (scribing) No System Installed N/A N/A N/A N/A N/A N/A N/A N/A N/A
2. EPR Access Group Rio Rio was in use at the start of Gloucestershire health and care NHS FT in November 2019 19 March 2031 No No NHS London Procurement Partnership (LPP) 1 -click through to IAPTUS read only page, ICE, JUYI, NCRS The RiO contract with Access Group has an expected total contract value of up to £1.5m, inclusive of options, over the contract term (2024–2029). The baseline contract value is £470k, with additional value realised via Contract Change Notices for modules and services. N/A
  TPP SystmOne (S1) S1 was in use at the start of Gloucestershire health and care NHS FT in November 2019 December 2031 No No London Procurement Partnership (LPP) click through to ICE, JUYI, NCRS The S1 contract is in region of £582, 000 pa depending on RPI, bed numbers and units. N/A
  Systems for Dentists Systems for Dentists 1 April 202 31 March 2028 No No Open Tender N/A The Systems for Dentists contract is £36,350 Pa. dependent on increase N/A
  Mayden IAPTus IAptus was in use at the start of Gloucestershire health and care NHS FT in November 2019 1 November  2028 No No G‑Cloud 13 click through to Rio read only page The contract with Mayden is around 80k per year depending on peripherals / licences N/A
  Idox Lilie Lilie was in use at the start of Gloucestershire health and care NHS FT in November 2019 30 November 2028 No No Crown Commercial Service (CCS) Vertical Application Solutions (VAS) Framework N/A The value of Lilie is around £76,286.30. PA dependant on increases and peripherals N/A
3. Health Information Exchange (HIE) NCRS on Spine – NHS England N/A N/A N/A N/A N/A N/A N/A N/A N/A
4. Live operational dashboard system NCS Bedrock Analytics / MSSQL / Exasol / Tableau 01 April 2018 31 March 2027 Yes No yes All corporate can clinical TBC N/A
5. Outcomes/performance benchmarking NHS Benchmarking N/A N/A Yes No N/A N/A N/A TBC N?A
6. Scheduling No System Installed N/A N/A N/A N/A N/A N/A N/A N/A N/A
7. Shared Care Record No Department – with Gloucestershire ICB N/A N/A N/A N/A N/A N/A N/A N/A N/A
8. Simple Business Intelligence NCS Bedrock Analytics / MSSQL / Exasol / Tableau 01 April 2018 31 March 2027 Yes No Yes All corporate can clinical TBC no
9. Transfers of care system No System Installed N/A N/A N/A N/A N/A N/A N/A N/A N/A
10. Voice recognition BigHand MS Dragon, BigHand and Crescendo Systems were first installed and used in 2019 31 March 2027 No No G Gloud 13 Dragon is a MS product so integrates with some MS apps such as Teams £110k per annum N/A

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.