Gloucestershire Health and Care- NHS Trust logo
with you, for you
IT > Clinical System July 2026

Freedom of Information request Clinical System July 2026

Response published: 26 August 2026

FOI Request

Dear FOI Team, I am writing to make an open government request for all the information to which I am entitled under the FOI Act 2000. Please provide information regarding the following system contracts: 1. Analytics (PLICS) 2. Digital Dictation 3. Laboratory Information Management System 4. Order Communications 5. Patient identification/tracking 6. Patient Portal 7. Payroll 8. Population health management 9. Portering 10. Statutory reporting 11. Trust Integration Engine (TIE) Please enter 'No System Installed' or ‘No Department’ under supplier name if your trust does not use the system or have the department: a) System type – b) Supplier name – c) System name – d) Date installed – e) Contract expiration – f) Is this contract annually renewed? - Yes/No g) Do you currently have plans to replace this system? - Yes/No h) Procurement framework – i) Other systems it integrates with? – j) Total value of contract (£) – k) Notes (e.g. we are currently out to tender) – Please provide your answer in the above format for each system. System definitions: Analytics (PLICS): Patient-Level Information and Costing Systems (PLICS) are data collection and cost information tools used to collect and analyse patient data that will help measure and manage costs. They help NHS organisations make sense of the costs of delivering specific services to patients and find out where costs can be reduced, or efficiencies can be maximised. They are commonly used to submit the National Cost Collection return in the autumn. Typical vendors are LOGEX, Iqvia and Civica. Digital Dictation: device used for recording and managing natural speech, allowing staff to verbally input a patients' note into a system without having to manually input it. Laboratory Information Management System: Software that allows you to effectively manage pathology testing and reporting. By using a LIMS, your lab can automate workflows, integrate instruments, and manage samples and associated information. Order Communications: Electronic ordering communications systems (OCS) are computer applications used to enter diagnostic and therapeutic patient care orders, for example laboratory test requests or prescriptions, and to view test results. The primary aim of the system is to remove most of the current paper-based process for requesting laboratory investigations and for receiving results. Patient identification/tracking: A patient identification/tracking system allows a healthcare provider to log and monitor the progress of a person through the provision of care during their stay. Such systems are part of an overall information system and may interact with other system, such as EPR, RIS, etc. Patient Portal: It is a secure online website or app that allows patients to access their health records and perform basic transactions with their providers. The portal facilitates communication, appointment scheduling, bill payment, prescription requests and other administrative tasks. Payroll: A payroll system streamlines your organization's payment process, automating the calculation and distribution of wages at each pay period's end. It records hours worked, salaries, bonuses, taxes, benefits, and deductions, ensuring accurate employee payments. Population health management: Population health management platforms cover the set of IT capabilities and related services that enable provider organizations to manage populations of patients and achieve the specific quality, cost and experience goals. Portering: A digital portering system is a task allocation and management system designed to improve the efficiency and effectiveness of the portering service throughout a hospital or trust. Statutory reporting: Simple BI producing Statutory Returns which need to be made to Central Government – e.g. PBR, MHMDS, CDS, HES, NDTMS – as appropriate to commissioned clinical services. Typically, these are contained within the ROCR (Register of Central returns) and have been through an approved “gateway” process. Trust Integration Engine (TIE): Trust Integration Engine (TIE)-Integration engine enables trust merger sites to access clinical systems through one consistent, secure platform. Thank you for your time. Yours faithfully,

FOI Response

Freedom of Information Request – Ref: FOI 245-2026

Thank you for your recent Freedom of Information request. Please find our response below.

You asked:

Please provide information regarding the following system contracts:

1. Analytics (PLICS)
2. Digital Dictation
3. Laboratory Information Management System
4. Order Communications
5. Patient identification/tracking
6. Patient Portal
7. Payroll
8. Population health management
9. Portering
10. Statutory reporting
11. Trust Integration Engine (TIE)

Please enter ‘No System Installed’ or ‘No Department’ under supplier name if your trust does not use the system or have the department:

a) System type –
b) Supplier name –
c) System name –
d) Date installed –
e) Contract expiration –
f) Is this contract annually renewed? – Yes/No
g) Do you currently have plans to replace this system? – Yes/No
h) Procurement framework –
i) Other systems it integrates with? –
j) Total value of contract (£) –
k) Notes (e.g. we are currently out to tender) –

Our response:

System Contracts System Type Supplier Name System Name Date Installed Contract Expiration Is this contract annually renewed (Yes or No) Do you currently have plans to replace this system (Yes/No) Procurement Framework Other Systems it integrates with Total value of contract (£) Notes (eg we are currently out to tender)
1. Analytics (PLICS) PLICS Civica UK Ltd Costmaster November 202 November 2026 No No CCS Integra c £70,000 Not applicable
2. Digital Dictation Digital Dictation Big Hand Big Hand 01/04/2025 31/03/2027 Yes We are reviewing it at present Renew with BigHand or our to tender is that changes RIO Clinical System £70k – £80k Not applicable
3. Laboratory Information Management System Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable
4. Order Communications Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable
5. Patient identification/tracking Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable
6. Patient Portal Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable
7. Payroll Infosys Infosys Infosys Not applicable Not applicable No National replacement Not applicable RLDATIX, Giltbyte, Totara Not applicable Not applicable
8. Population health management Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable
9. Portering Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable
10. Statutory reporting Not applicable – In-House Business Intelligence Function Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable
11. Trust Integration Engine (TIE) Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable Not applicable

Next steps:

Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:

Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk

If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.