Freedom of Information Request – Ref: FOI 221-2026
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
Car Parking Operations
1. Do you currently use ANPR to manage your Patient & Visitor car parks? And if so, when was the current ANPR system installed?
Our response:
Yes, 2023 and 2025.
You asked:
2. If yes, is that for all the Patient & Visitor car parks or partial coverage?
Our response:
2 sites only.
You asked:
3. Are the ANPR car parks operated with or without barrier-controlled entry and exit?
Our response:
Without barriers.
You asked:
4. Are free-of-charge disabled bays located within or outside of the ANPR car parks?
Our response:
All disabled bays are free of charge no matter where they are situated.
You asked:
5. If within, what method do blue-badge holders use to be able to exit the car park/site without making payment?
Our response:
We do not charge and we do not use exit barriers.
You asked:
6. Do you currently use ANPR to manage your staff car parks?
Our response:
Yes, at the 2 sites.
You asked:
7. If yes, is that for all staff car parks or partial coverage?
Our response:
Partial.
You asked:
8. Are your ANPR cameras located at car park entrances/exits to capture only vehicles which are parking, or at the main entrance point to the hospital site to capture all vehicles entering the site?
Our response:
At the relevant sites, the cameras capture vehicles entering the site rather than only vehicles entering individual parking areas.
You asked:
9. If at the site entrance, is there a time limit by which vehicles can leave without having to pay or being liable for a Parking Charge Notice?
Our response:
20 minutes.
You asked:
10. If drivers are accessing the site and are not expected to pay e.g. deliveries, by what method does the driver validate their parking to be able to exit the site without having to pay or being liable for a Parking Charge Notice?
Our response:
Vehicles that are not expected to pay, such as delivery vehicles, are either added to an exemption list or the driver records their vehicle registration using an on-site tablet.
You asked:
11. Do you use parking attendants to patrol your car parks?
Our response:
No.
You asked:
12. If yes, are these Trust employees or from an external company?
Our response:
Not applicable.
You asked:
13. If Trust employees, do they undertake other duties such as security?
Our response:
Not applicable.
You asked:
14. How many parking attendants cover your sites (regardless whether they are Trust employed or contractors) and is the coverage 24/7/365?
Our response:
Not applicable.
You asked:
15. How many car parking spaces does the Trust have (split by site if a multi-site Trust), with the figure being split by staff, Patients & Visitors and Blue Badge holders?
Our response:
Please note that the Trust holds the total number of spaces by site. The Trust does not hold a recorded breakdown of these spaces by staff, patient and visitor, and Blue Badge categories.
| SITE | SPACES |
| Acorn House | 26 |
| Avon House | 40 |
| Brownhills | 13 |
| Charlton Lane Hospital | 171 |
| Cirencester Hospital | 226 |
| Cirencester Memorial | 20 |
| Colliers Court | 30 |
| Edward Jenner Court | 346 |
| Fairford Hospital | 3 |
| Five Valleys – King Street | 15 |
| Forest of Dean Community Hospital | 100 |
| George Moore Community Clinic | 20 |
| Honeybourne | 10 |
| Hope House | 2 |
| Independent Living Centre | 60 |
| Invista | 13 |
| Laurel House | 7 |
| Lexham Lodge | 12 |
| North Cotswolds Hospital | 150 |
| Park House | 39 |
| Pullman Place | 138 |
| Southgate Moorings | 134 |
| Stroud General Hospital | 127 |
| Tewkesbury Hospital | 109 |
| The Rikenel | 103 |
| Vale Community Hospital | 150 |
| Weavers Croft | 77 |
| Wotton Lawn Hospital (including Montpellier & Greyfriars) | 92 |
| SITE | SPACES |
| Cinderford Health Centre | 0 |
| Coleford Health Centre | 0 |
| Collingwood House | 33 |
| Suite GC Eastgate House | 18 |
| Suite 3A Eastgate House | 22 |
| Lydney Health Centre | 0 |
| Milsom Street | 6 |
| Montpellier Court | 11 |
| Newent Health Centre | 0 |
| Quedgeley Clinic | 6 |
| Redwood House | 2 |
| Springbank Resource Centre | 45 |
| St Pauls Clinic | 0 |
| Stroud Maternity Unit | 8 |
| Stonehouse Health Centre | 0 |
| Tyndale Centre | 11 |
You asked:
16. If your car parking service is not managed in-house, do you have a car park management contract with an external company?
Our response:
No car park management contract held.
You asked:
17. If yes, who is that company?
Our response:
Not applicable.
You asked:
18. Is this contract on a zero cost basis to the Trust? For example, does the contractor supply, install and maintain the system at no cost to the Trust?
Our response:
The ANPR arrangement is provided on a zero-cost basis to the Trust. The supplier supplies, installs and maintains the system at no cost to the Trust.
You asked:
19. If not, what costs are charged to the Trust?
Our response:
Not applicable.
You asked:
20. What are the contact details for the person responsible for parking matters at your Trust?
Our response:
You asked:
21. Who undertakes and funds car park and roadway repairs i.e. in-house parking management services, in-house Estates, or an external company?
Our response:
Managed by Estates team and contracted out as required.
You asked:
22. On a typical day, does the capacity of your staff, patient & visitor, and Blue-Badge car parks meet the level of demand from users?
Our response:
Based on the information held by the Trust, capacity generally meets demand on a typical day.
You asked:
Car Parking Revenue
1. What was the total revenue generated from Patient & Visitor car parking charges (the revenue generated from Patients & Visitors having to pay to park on site) for every hospital within your Trust for the full financial year 2025/2026?
Our response:
We do not charge.
You asked:
2. Does the Trust retain 100% of this revenue or, is there a revenue share arrangement with an external parking contractor? If so, what % of this income does the Trust receive?
Our response:
Not applicable.
You asked:
3. What was the total revenue generated from staff car parking charges (the revenue generated from all forms of staff permits) for every hospital within your Trust for the full financial year 2025/2026?
Our response:
Not applicable.
You asked:
4. Does the Trust retain 100% of this revenue or, is there a revenue share arrangement with an external parking contractor? If so, what % of this income does the Trust receive?
Our response:
Not applicable.
You asked:
5. What is the current charging tariff for patients and visitors, and what concessions are available? Supply URL if information is on your public website
Our response:
Not applicable.
You asked:
6. When were patient/visitor tariffs last increased?
Our response:
Not applicable.
You asked:
7. What is the current charging tariff for staff permit holders, and how are permits paid e.g. salary deduction, pay as you go, permits purchased from an external company, etc.?
Our response:
Not applicable.
You asked:
8. When were staff parking charges last increased?
Our response:
Not applicable.
You asked:
Car Parking Enforcement
1. How many Parking Charge Notices were issued within your NHS Trust in the last full financial year 2025/2026
Our response:
The Trust does not hold recorded information on the number of Parking Charge Notices issued in the 2025/2026 financial year. This information is held by the ANPR provider. Under section 1(1) of the Freedom of Information Act 2000, the Trust can only provide information that it holds.
You asked:
2. What was the total revenue generated from those PCNs in the last full financial year 2025/2026
Our response:
The Trust does not hold recorded information on the total revenue generated from Parking Charge Notices in the 2025/2026 financial year. This information is held by the ANPR provider. Under section 1(1) of the Freedom of Information Act 2000, the Trust can only provide information that it holds.
You asked:
3. How many of those PCNs were cancelled on appeal?
Our response:
The Trust does not hold recorded information on how many Parking Charge Notices were cancelled on appeal in the 2025/2026 financial year. This information is held by the ANPR provider. Under section 1(1) of the Freedom of Information Act 2000, the Trust can only provide information that it holds.
You asked:
4. Does the Trust receive any of the Parking Charge Notice revenue generated, if so, what % of the revenue does the Trust receive?
Our response:
No. The Trust does not receive any Parking Charge Notice revenue.
You asked:
5. Can the Trust cancel any Parking Charge Notice that they request to be cancelled or are there limits in place e.g. ‘x’ number per month?
Our response:
Yes. The Trust can request cancellation of Parking Charge Notices where appropriate. The Trust does not hold recorded information indicating that a fixed monthly limit applies.
You asked:
6. If so, is the Trust charged for cancelling a Parking Charge Notice and, if so, what is that cost?
Our response:
No. The Trust is not charged for requesting cancellation of a Parking Charge Notice.
You asked:
7. What is the current Parking Charge Notice value (full charge and 14 day discounted value) if issued for a contravention in one of your car parks?
Our response:
The current Parking Charge Notice value is £100, reduced to £50 if paid within 14 days.
You asked:
8. Does the Trust (or your external supplier if applicable) pursue unpaid PCNs via a debt collection agency?
Our response:
Yes. Unpaid Parking Charge Notices may be pursued via a debt collection agency by the ANPR provider.
You asked:
9. Does the Trust (or external supplier) pursue unpaid Parking Charge Notices via court action? If so, how many cases went to court in the last full financial year 2025/26 or, for the most recent 12 month period?
Our response:
Yes. The ANPR provider may pursue unpaid Parking Charge Notices via court action. The Trust does not hold recorded information on the number of cases that went to court in the 2025/2026 financial year or the most recent 12-month period. This information is held by the ANPR provider. Under section 1(1) of the Freedom of Information Act 2000, the Trust can only provide information that it holds.
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss20@nhs.net
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.