Freedom of Information Request – Ref: FOI 287-2025
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
Trust’s patient portal, also known as a Patient Engagement Portal (PEP)
1. Does your Trust have a PEP?
Our response:
Yes, purchased but not yet live.
You asked:
2. What is the name of your PEP product?
Our response:
RiO Patient Engagement Portal.
You asked:
3. What year did your PEP go live?
Our response:
Not yet live- aiming for Spring 2026.
You asked:
4. Did staff receive formal training on using the PEP during implementation?
Our response:
Not applicable, not live.
You asked:
5. Do staff receive formal ongoing training on the PEP?
Our response:
Not applicable, not live.
You asked:
6. Which job role and/or department provides support for staff using the PEP?
Our response:
It will be the Clinical Systems Team (part of Digital services).
You asked:
7. Is it mandatory for staff to use the PEP?
Our response:
Yes.
You asked:
8. Which team led the PEP implementation process?
Our response:
It will be the Transforming Care Digitally Programme team.
You asked:
9. Did your Trust have a formal implementation strategy or project plan for the PEP?
Our response:
Yes.
You asked:
10. Does your Trust have dedicated Project Management support for digital transformation?
- If yes, please provide the job title
Our response:
Yes, Project Manager for Transforming Care Digitally Programme.
You asked:
11. Does your Trust have any ring-fenced funding to support digital transformation?
Our response:
Yes.
You asked:
12. Does your Trust have a designated board-level role with responsibility for digital strategy?
- If yes, please provide the job title
Our response:
Yes, Director of Finance.
You asked:
13. Do you have a dedicated team solely working on the PEP?
Our response:
No.
You asked:
14. From the following list, please tick which PEP functionalities are:
- Live currently
- Due to be implemented in the next 12 months
Our response:
| Live | 12 Months | |
| Notifications such as appointment confirmation and reminders | Yes | |
| Appointment scheduling/rescheduling | Yes | |
| Digital letters | Yes | |
| Test results | ||
| Asynchronous messaging | ||
| Forms for patients to complete via the portal such as PROMs, PREMs, pre and post-operative forms etc | Yes | |
| Patient-initiated follow-up (PIFU) | ||
| Wait list validation | ||
| Use of Artificial Intelligence |
You asked:
15. How many staff have logged on to the PEP in the last 6 months
Our response:
Not applicable, not live.
You asked:
16. Please provide a breakdown of the staff groups who have logged on to the PEP in the last 6 months, shown as percentages:
Our response:
Not applicable, not live.
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.