Freedom of Information Request – Ref: FOI 113-2025
Thank you for your recent Freedom of Information request. Please find our response below.
You asked:
Could you please assist me with some information regarding your SAR & FOI processes and similar requests for information.
1. Could you please supply a copy of your SOP, process and/or policies for processing SARs and FOIs.
Our response:
Please see the links below:
Access to Health Records Policy
Guidelines – Subject Access Requests
FOIR Standard Operating Procedure
You asked:
2. When receiving forms from DWP, adoption forms, individuals wanting a supporting cover letter outlining their diagnosis or identified struggles, for an application for additional charitable support or for employment etc,
2a) Who completes these?
Our response:
Requests from Department of Work and Pensions are processed by the Records Teams. All other requests listed are completed by clinical staff.
You asked:
2b) What is your process and policy for these types of requests? Please provide any SOP or process you follow.
Our response:
Please see the links below:
Access to Health Records Policy
Guidelines – Subject Access Requests
You asked:
3. What department/who processes the requests for S117 information?
Our response:
The Social Care Lead, leads on section 117 aftercare.
You asked:
4. What department/who processes requests for section papers and providing recent progress notes from representing solicitors?
Our response:
The Mental Health Act Administration department.
You asked:
5. How many people are employed to process information requests? Please break this down by SARs and FOIs. What is the WTE?
Our response:
SARs (Records Team) 3 staff, 2.6 WTE
FOIs 1 member of staff, 1 WTE
You asked:
6. How many SARs were processed by your Trust in 2024 (Jan-Dec)? What was the compliance for these requests, please break down by month.
Our response:
1081 SARs processed in 2024
| Month | SARs Received | Compliance (%) |
| January | 71 | 92.9% |
| February | 87 | 94.3% |
| March | 90 | 93.3% |
| April | 112 | 94.6% |
| May | 87 | 98.9% |
| June | 95 | 95.8% |
| July | 96 | 97.9% |
| August | 100 | 96.0% |
| September | 83 | 98.8% |
| October | 95 | 98.9% |
| November | 87 | 100.0% |
| December | 78 | 98.7% |
| Total | 1081 | 96.7% |
You asked:
7. How many FOIs were processed by your Trust in 2025 (Jan – Dec)? What was the compliance for these requests, please break down by month.
Our response:
Clarification question/s sent on 06 July 2025, no response received within a month – FOI question not answered
Next steps:
Should you have any queries in relation to our response, please do not hesitate to contact us. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:
Louise Moss
Head of Legal Services / Associate Director of Corporate Governance
c/o Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth, GL3 4AW
E-mail: louise.moss@ghc.nhs.uk
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office (ICO) for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.