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Responses > 499-2023

Freedom of Information request 499-2023

Response published: 4 June 2023

FOI Request

I would like to make a Freedom Of Information Request. How do you process Subject Access Requests? What tools do you use to ensure that what needs to be redacted from patient records is redacted when responding to SARs? How do you share/send personal/patient information with insurance companies or solicitors when you receive such a request?

FOI Response

Freedom of Information Request – Ref: FOI 499-2023

Thank you for your recent Freedom of Information request. Please find our response below.

How do you process Subject Access Requests?

We log the requests on the system, open a folder for them, request the relevant authorisations and records, read them and redact them and send them to the requester in a secure manner.

What tools do you use to ensure that what needs to be redacted from patient records is redacted when responding to SARs?

We use Adobe Acrobat

How do you share/send personal/patient information with insurance companies or solicitors when you receive such a request?

We encrypt files with a password