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Responses > 474-2023

Freedom of Information request 474-2023

Response published: 3 April 2024

FOI Request

Hello, can you please kindly provide the following languages service information under freedom of information 1. Do you provide these services inhouse or outsource to the third party - if outsourced, please name the supplier. 2. when does the current contract for language interpreting and translation services. expire and are there any extensions left? 3. if expiring in the next 12 months, when will the authority be going to market again to procurement these services and via what channel? 4. Separately by inhouse and outsourced - total number of face-to-face, in person assignment and hours completed in 2022 - total number of face-to-face, in person assignment not fulfilled in 2022 - total number of telephone interpreting, minutes completed in 2022 - total number of video interpreting assignment and hours completed in 2022 5. Who is the senior responsible person for language services at the Trust.

FOI Response

Freedom of Information Request – Ref: FOI 474-2023

Thank you for your recent Freedom of Information request. Please find our response below.

1. Do you provide these services inhouse or outsource to the third party – if outsourced, please name the supplier.
Outsourced, AA Global, DA Languages, GDA

2. When does the current contract for language interpreting and translation services. expire and are there any extensions left?
Expires October 2023, No

3. If expiring in the next 12 months, when will the authority be going to market again to procurement these services and via what channel?
Within the next 3 months, route to be established

4. Separately by inhouse and outsourced
– total number of face-to-face, in person assignment and hours completed in 2022
678 and hours completed in 2022 – 20,500

– Total number of face-to-face, in person assignment not fulfilled in 2022
96

– Total number of telephone interpreting, minutes completed in 2022
57,276

– Total number of video interpreting assignment and hours completed in 2022
366 and hours completed in 2022 – 37,333

5. Who is the senior responsible person for language services at the Trust.
Information cannot be provided