Freedom of Information Request – Ref: FOI 390-2024
Thank you for your recent Freedom of Information request. Please find our response below.
Contract 1 – Telephony/Voice Services Analogue, ISDN VOIP, SIP, Cloud.
1.Telephony/Voice Services Provider- Please can you provide me with the name of the supplier for
each contract.
2. Telephony/Voice Services Spend – Please can you provide me with the annual spend
3.Telephony/Voice Services – Contract Renewal Date- please provide day, month and year month and
year are also acceptable.. If this is a rolling contract, please provide me with the rolling date of the
contract. If there is more than one supplier, please split the renewal dates up into however many
suppliers
4.Telephony/Voice Services – Contract Duration- the number of years the contract is for each provider,
please also include any contract extensions.
Contract 2 – Incoming and Outgoing of call services.
6.Minutes/Landline Provider- Supplier’s name NOT Mobiles. if there is no information available, please
can you provide further insight into why?
7.Minutes/Landline Contract Renewal Date- please provide day, month and year month and year is
also acceptable.. If this is a rolling contract, please provide me with the rolling date of the contract.
8.Minutes Landline Monthly Spend- Monthly average spend on calls for each provider. An estimate or
average is acceptable. If SIP services, please provide me with the cost of services per month.
9.Minute’s Landlines Contract Duration- the number of years the contract is for each provider, please
also include any contract extensions.
Contract 3 – The organisation’s broadband provider.
11.Broadband Provider- Supplier’s name if there is not information available, please can you provide
further insight into why?
12.Broadband expiry l Date- please provide day, month, and year month and year is also acceptable..
If this is a rolling contract, please provide me with the rolling date of the contract. If there is more than
one supplier, please split the expiry dates up into however many suppliers
13.Broadband Annual Average Spend- Annual average spend for each broadband provider. An
estimate or average is acceptable.
Contract 4 – Contracts relating to Wide Area Network [WAN] services, this could also
include HSCN network services.
14. WAN Provider- please provide me with the main suppliers. if there is no information available,
please can you provide further insight into why?
15.WAN Contract expiry Date- please provide day, month, and year month and year are also
acceptable.. If this is a rolling contract, please provide me with the rolling date of the contract. If there is
more than one supplier, please split the expiry dates up into however many suppliers
16.Contract Description: Please can you provide me with a brief description for each contract
17.The number of sites: Please state the number of sites the WAN covers. Approx. will do.
18. WAN Annual Average Spend- Annual average spend for each WAN provider. An estimate or
average is acceptable.
19.For each WAN contract can you please provide me with information on how this was procured,
especially around those procurement that used frameworks, please provide me with the framework
reference.
We cannot respond to the questions above as we do not hold the contracts. Please contact
Procurement Services.
Contract 1 – Telephony/Voice Services Analogue, ISDN VOIP, SIP, Cloud.
5.Telephony/Voice Services – Type of Lines – Please can you split the type of lines and users per each
supplier? PSTN, Analogue, SIP, ISDN, VOIP, Cloud
Please note that we are currently undergoing a consolidation of our estate to a Cloud hosted solution
offered by Maintel. This is expected to be completed by the end of Q2 2024.
BT:
Analogue lines: 11
PSTN: 9
Daisy:
Gamma. SIP lines: 180 90/90 configuration.
VOIP users: 1006
Maintel:
Gamma. SIP lines: 240 active 240 standby
VOIP users: 1104
Cloud users: 897
6.Telephony/Voice Services Number of Lines / Channels / SIP Trunks/ Cloud based users- Please can
you split the number of lines per each supplier? SIP trunks/connections, PSTN, Analogue, ISDN
Please see above
Contract 2 – Incoming and Outgoing of call services.
10.Number of Extensions- Please state the number of telephone extensions the organisation currently
has. An estimate or average is acceptable.
Approximately 3500 extensions in use, with 12999 extensions available across solutions 9999 nongeographical and 3000 geographical..