Freedom of Information Request – Ref: FOI 322-2022
Thank you for your recent Freedom of Information request. Please find our response below.
Which Helpdesk tool does the IT department use for managing tickets?
Cherwell ITSM
When was the tool purchased?
Beginning of 2016
How much did the solution cost?
Commercially sensitive
When is the existing contract due to end?
March 2023
When does the Trust intend to review the solution with a view to potential replacement?
Currently in progress
Can you please let me know who is responsible for this solution?
Information can not be provided