Trust HQ
Edward Jenner Court
1010 Pioneer Avenue
Brockworth
Gloucester
GL3 4AW
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E-mail: freedomofinformation@ghc.nhs.uk Website: www.ghc.nhs.uk
DATE: 10/11/2022
Freedom of Information Request – Ref: FOI 296-2021
Thank you for your recent Freedom of Information request. Please find our response below.
1. In the period 1 February 2020 to 31 October 2021 what is the total number of complaints that your Trust has received from the public including service users i.e. complaints on any issue.? 157
2. In the period 1 February 2020 to 31 October 2021 how many complaints from the public including service users has your Trust received about or that include mention of. restrictions to patient visiting or patient visiting policies? 0
3. In the period 1 February 2020 to 31 October 2021 how many incident reports including Datix, Ulysses or other internal reporting system. have been raised by staff regarding abuse received from the public including service users that include mention of restrictions to patient visiting or patient visiting policies i.e. where visiting restrictions may have contributed to the cause of the abuse.? 0
4. Does your Trust know what circumstances, or have a set of defined criteria, under which it would revert patient visiting policy back to what it was before the emergence of Covid 19? Visiting arrangements at all hospitals in the county which includes our community hospitals, mental health and learning disability inpatient units. are being updated in light of the rising rate of infection in the country. The new arrangements and details will be shared on our Trust website and via social media.
https://www.ghc.nhs.uk/
Should you have any queries in relation to our response in this letter, please do not hesitate to contact me. If you are unhappy with the response you have received in relation to your request and wish to ask us to review our response, you should write to:-
– Associate Director of Corporate Governance Gloucestershire Health and Care NHS Foundation Trust
Edward Jenner Court
1010 Pioneer Avenue
Gloucester Business Park
Brockworth
GLOUCESTER GL3 4AW
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E-mail: —
If you are not content with the outcome of any review, you may apply directly to the Information Commissioner’s Office ICO. for further advice/guidance. Generally, the ICO will not consider your case unless you have exhausted your enquiries with the Trust which should include considering the use of the Trust’s formal complaints procedure. The ICO can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely,
Freedom of Information Officer
On behalf of Gloucestershire Health & Care NHS Foundation Trust
FOI Request
Sent: 14 December 2021 13:04
Subject: FOI Request: Impact of Covid Visiting Policies
This email originated from outside of the organisation. Do not click links or open attachments unless you recognise the sender and know the content is safe. If unsure, please contact ghcit@ghc.nhs.uk
-------------------------NHS Trust/Hospital, I am undertaking independent research to investigate the impact of restricted patient visiting policies that have been introduced following the onset of the Covid19 pandemic on the NHS employee / service user relationship. To assist with this work, I am making the following request for information: 1. In the period 1 February 2020 to 31 October 2021 what is the total number of complaints that your Trust has received from the public including service users i.e. complaints on any issue.? For the avoidance of doubt, no patient or other confidential information is sought in this request, only the numerical value. 2. In the period 1 February 2020 to 31 October 2021 how many complaints from the public including service users has your Trust received about or that include mention of. restrictions to patient visiting or patient visiting policies? For the avoidance of doubt, no patient or other confidential information is sought in this request, only the numerical value. 3. In the period 1 February 2020 to 31 October 2021 how many incident reports including Datix, Ulysses or other internal reporting system. have been raised by staff regarding abuse received from the public including service users that include mention of restrictions to patient visiting or patient visiting policies i.e. where visiting restrictions may have contributed to the cause of the abuse.? For the avoidance of doubt, no patient or other confidential information is sought in this request, only the numerical value. 4. Does your Trust know what circumstances, or have a set of defined criteria, under which it would revert patient visiting policy back to what it was before the emergence of Covid 19? For the avoidance of doubt, no patient or other confidential information is sought in this request, only the numerical value.